ANASTAZIA NJOBVU
Waitressing
Lusaka,Lusaka
Summary
Guest Services Associate delivering welcoming service, problem resolution, and lobby support in a hospitality setting. Coordinates 36+ guest requests per shift, room information, and service recovery while staying organized under pressure. Communicates clearly, learns quickly, and helps maintain a smooth guest experience from arrival to departure.
Overview
3
3
Languages
1
1
Certification
7
7
years of professional experience
Work History
Attachment
Neelkanth Sarovar Premiere
04.2026 - 07.2026
- Duration : 3 Months
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Learned proper food handling procedures and safety protocols effectively.
Receptionist / Waitress
Melrose Inn
02.2019 - 11.2021
- Duration : 2 Years
- I Managed front desk operations by delivering an exceptional customer service to our guests to ensure it provides a great environment for them.
- I Managed multiple tables, saving our customers food and beverages efficiently and professionally.
- In addition, I handled cash transactions accurately using cash registers and credit card machines to cash out customers.
Education
Certificate - General Hospitality and catering
Odin benevolent institute of culinary arts
Lusaka Grade 12 certificate - Secondary Education
Munali Secondary High School
Lusaka Grade Nine certificate -
Chimusanya basic school
Chongwe Certificate - Beauty And Cosmetology
Odin Benevolent Institute of Culinary Arts
Lusaka Skills
Customer care service
Guest check-in procedures
Reservation handling
Telephone etiquette
Complaint resolution
Calendar management
Office correspondence
Data entry
Microsoft Office Suite
Table service standards
Cash handling
Certification
General hospitality
References
- Mr. Bill Lungu, Melrose Inn Manager.
- Cell: +260977764933
- Mr. Mukumbi, Lecture, Odin benevolent institute of culinary arts.
- Cell: +260973418604
Timeline
Attachment
Neelkanth Sarovar Premiere
04.2026 - 07.2026
Receptionist / Waitress
Melrose Inn
02.2019 - 11.2021
Certificate - General Hospitality and catering
Odin benevolent institute of culinary arts
Grade 12 certificate - Secondary Education
Munali Secondary High School
Grade Nine certificate -
Chimusanya basic school
Certificate - Beauty And Cosmetology
Odin Benevolent Institute of Culinary Arts