Edward Lungu

• Maintains regional IT infrastructure to guarantee maximum system uptime, seamless operations, and optimal performance across all information systems.
• Manages the regional contractor database, ensuring absolute data integrity, accurate record-keeping, and secure data storage on the primary server.
• Maintains high levels of data confidentiality, privacy, and integrity by strictly enforcing corporate information security protocols and data protection standards.
• Streamlined contractor certificate issuance workflow, reducing turnaround times while ensuring strict data verification standards.
• Facilitates seamless remote connectivity and technical deployment across five provinces (Copperbelt, Northern, Luapula, Muchinga, and North Western) for compliance officers, contractor workshops, and video conferences
• Deploys and troubleshoots diverse regional IT hardware, including workstations, mobile devices, peripherals, and multimedia meeting room equipment.
• Manages the end-to-end lifecycle of project IT assets, ensuring accurate tracking, provisioning, storage, and recovery in strict compliance with corporate procedures.
• Provides Tier 1 and Tier 2 technical support to end-users across the Northern Region, seamlessly assisting employees, 3000+ contractors, and technical specialists
• Administered and supported critical enterprise platforms, including Sage 300, Microsoft 365, Smartsheet, SharePoint, and online contractor registration portals to enhance operational efficiency.
• Resolves diverse end-user technical requests encompassing hardware provisioning, network connectivity, software troubleshooting, access management, and network printing.
• Partners with the central IT team to administer regional networks, core software applications, and information security frameworks to ensure a resilient technology infrastructure.
• Governs user access controls and account management for regional end-users and contractors, while proactively monitoring and maintaining regional time-clock machines to ensure constant connectivity
• Enforces regional compliance with corporate IT policies, information security standards, data protection regulations, and acceptable-use guidelines.
• Generates weekly analytical reports and executes secure database backup schedules, guaranteeing maximum data integrity and high availability for the contractor network

National Council for Construction (NCC) is a statutory body governed by the National Council for Construction Act No.10 of 2020 Under the Laws of Zambia. Under this law, NCC is charged with responsibility for providing for the promotion, development, training and regulation of the Construction industry Zambia.

• Manage the end-to-end data lifecycle for pediatric and adult HIV/AIDS care and treatment metrics within the Anti-Retroviral Therapy (ART) Programme.
• Executed routine data quality control (QC) and data cleaning exercises, enhancing data accuracy and reliability across the clinical facility.
• Administers weekly database backup procedures to guarantee zero data loss and secure storage of sensitive patient information.
• Provides frontline ICT support to resolve technical challenges at the clinic, maximizing the uptime of workstations and peripheral office hardware.
• Maintained a strict 24-hour turnaround time for data verification and entry, facilitating real-time data availability for informed clinical decision-making.
• Contributes to the development and enhancement of the SmartCare electronic health record (EHR) system.
• Compiled and distributed daily, weekly, monthly, and quarterly public health reports, ensuring compliance with PEPFAR and HMIS reporting standards.
• Proactively resolves missing data gaps by conducting meticulous follow-ups on patient intake forms to ensure completeness.
• Collaborates closely with ICT departments, data coordinators, data monitors, and Quality Control (QC) Nurses to resolve data discrepancies and technical queries.

Centre for Infectious Disease Research in Zambia (CIDRZ) is an international non-profit making NGO. Initially conceived as an infectious Disease and maternal child health research unit, CIDRZ has since expanded its operations to include support to the Zambian Government in its fight against HIV/AIDS.

• Provisions, updates, and maintains enterprise software applications across all company workstations, ensuring high system availability and minimal operational downtime.
• Deploys and manages endpoint security solutions (antivirus updates) across company PCs to safeguard infrastructure from cyber threats and ensure smooth processing.
• Administers and updates core accounting and business databases, maintaining maximum data integrity for Mamut and MYOB platforms.
• Manages the Company communication network, including the configuration, backup, migration, and troubleshooting of Microsoft Outlook and email exchange accounts.
• Delivers frontline network troubleshooting support, resolving connectivity bottlenecks to maintain steady operational workflows.
• Governs inventory records for high-value medical supplies, managing detailed database ledger entries for ARVs, essential medications, surgical sutures (Johnson & Johnson), and computer accessories.
• Calculated monthly consumption rates for regional health centres using Report and Requisition (R&R) data models to forecast medical stock requirements and mitigate stockouts.
• Conducted inventory audits to reconcile physical assets with database ledgers, ensuring data accuracy and regulatory compliance.
• Compiled and presented mid-month and month-end performance reports for major public health stakeholders and funding partners, including CDC, CIDRZ, and CHAZ, to enable informed decision-making.

Ngansa Pharmaceutical Ltd Company deals in selling pharmaceutical products and warehousing services. It is storing various products ranging from medicines, stationary, medical equipments and computer accessories for different clients such as, CDC, CIDRZ and CHAZ. Ngansa pharmaceutical Ltd Company also handles logistics support on behalf of its clients and other partners such as Johnson and Johnson, EREZ and NOVO NODISK.

Currently Pursuing

• Grade 12 G.C.E ‘O’ Level Certificate
• Munali High School for Boys