Summary
Overview
Work History
Education
Skills
Timeline
Generic

Audrey Chali

Lusaka

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

3
3
years of professional experience

Work History

Nursing Assistant Intern

Chilenje Level One Hospital
04.2024 - Current
  • Improved patient satisfaction by providing compassionate and attentive care.
  • Collaborated with interdisciplinary healthcare teams to develop individualized care plans for patients.
  • Utilized time management skills to effectively prioritize tasks while maintaining high-quality patient care standards.
  • Demonstrated flexibility by adapting quickly to changing requirements within the clinical setting based on patient needs or staff availability.
  • Managed supplies and equipment inventory, ensuring all necessary resources were readily available for patient care.
  • Participated in ongoing professional development opportunities to stay current on best practices in nursing assistant care.
  • Enhanced patient comfort by promptly addressing concerns and needs.
  • Maintained accurate medical records for effective communication among healthcare team members.
  • Communicated effectively with diverse populations of patients, adapting communication style as needed for optimal understanding and rapportbuilding.
  • Ensured a clean and safe environment by adhering to infection control protocols.
  • Assisted nurses with daily tasks, streamlining workflow for increased efficiency.
  • Supported patients during difficult emotional moments, demonstrating empathy and understanding in challenging situations.
  • Provided support during medical procedures, ensuring patient safety and wellbeing.
  • Administered medications under the supervision of registered nurses, reducing medication errors and improving patient outcomes.
  • Facilitated patient mobility, contributing to quicker recovery times.
  • Regularly monitored vital signs and reported any abnormal findings to supervising nurse or physician in a timely manner.
  • Educated patients and families about health conditions and self-care techniques, promoting better adherence to treatment plans.
  • Contributed to positive teamwork dynamics by offering assistance when needed and participating actively in team discussions regarding patient care strategies.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Documented care actions by completing records and logs in medical software system.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Identified and reported unsafe situations to maintain adherence to safety protocols.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Documented patient information and care activities in electronic health record.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Sales Representative

Coca-Cola Zambia
04.2021 - 09.2023
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
  • Attended trade shows to represent company products, generate leads, and network with potential clients.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.

Education

Certificate - Science

Worden Institute of Bussiness Technology And Science
Ndola,zambia

Diploma-international air transport association (IATA-UFTAA) -

FAIRVIEW HOTEL / HOTEL & TOURISM TRAINING INSTITUTE

Senior secondary certificate -

Kafue Day Secondary School
01.2002

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Relationship Building
  • Sales expertise
  • Product and service knowledge
  • Sales Presentations
  • Sales closing
  • Sales strategy development
  • Complex Problem-Solving
  • Sales Development
  • Product and Service Sales
  • Customer Retention
  • Client Service
  • Negotiation Tactics
  • Upselling and Cross Selling
  • Objection handling
  • Relationship selling
  • Sales consultation
  • Process Improvement
  • Customer Needs Assessment
  • Performance Improvement

Timeline

Nursing Assistant Intern

Chilenje Level One Hospital
04.2024 - Current

Sales Representative

Coca-Cola Zambia
04.2021 - 09.2023

Certificate - Science

Worden Institute of Bussiness Technology And Science

Diploma-international air transport association (IATA-UFTAA) -

FAIRVIEW HOTEL / HOTEL & TOURISM TRAINING INSTITUTE

Senior secondary certificate -

Kafue Day Secondary School
Audrey Chali