Kondwani Chirambo
Lusaka,Zambia
Summary
Effective and outgoing professional with exemplary service skills. Focused individual promoting enthusiastic attitude. Providing great support and maintaining professionalism in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Fleet Service Assistant/Ag. Turnaround Coordinator
Zambia Airports Corporation Ltd
07.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Reviewed existing procedures and recommended changes as needed to improve efficiency.
- Analyzed job hazards associated with various tasks within a turnaround project plan and developed mitigation measures accordingly.
- Collaborated with internal stakeholders to effectively manage resources needed for turnarounds.
- Monitored aircraft with radar, computer equipment or visual references.
- Coordinated with agencies to meet aircrew requirements for billeting, messing and refueling.
- Facilitated post-turnaround reviews with stakeholders to assess performance levels achieved during the projects.
- Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
- Responded to emergent situations regarding flight operations or medical issues to quickly identify concerns, provide support and transport personnel and passengers away from critical scenes.
- Ensured that safety protocols were followed during the entire duration of the turnaround process.
- Managed household errands and other essential duties.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Fecal Sludge Management Coordinator
Geochi Services Limited
01.2022 - 12.2022
- Handled accurate, efficient diary management for smooth-running processes
- Regularly inspected the facilities to ensure that they met fire, hazard and safety guidelines
- Performed ongoing monitoring of processes, implementing necessary changes for optimal staff safety
- Ensured company policies were implemented and adhered to
- Maintained accurate and detailed compliance records
- Monitored the company's equipment and supervised work in the field and On Site
- Supervised and monitored the Fecal Sludge Management Project funded by Lusaka Water and Sewerage Co
- Data Collection and entry in the Lusaka Sanitation Program Database
- Evaluated physical Data in form of Assessment Entry Forms and work sheets
- Field visits on projects sites
- Attended Data Review meetings in company of the Project Team at Lusaka Water and Sewerage
- Provided Guidance on the Fecal Sludge Management processes to the Potential clients
- Monitored Operations at the fecal sludge treatment plant
- Created weekly status reports detailing progress against project goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Compiled monthly performance metrics for review by executive team members.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Created documents such as agendas, minutes, and project plans using MS Office suite applications.
- Facilitated communication between senior management and employees.
- Performed data entry tasks into various databases.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Operated a variety of machinery and tools safely and efficiently.
District Coordinator
Emmaton Libra Developers
03.2021 - 07.2021
- Managed the district office under the Akazi digital initiative project
- Worked collaboratively with teammates to ensure smooth office functioning
- Delegated tasks to administrative staff, increasing office productivity and streamlining office operations
- Supervised six (6) training facilities (Dreams centers) across Ndola District
- Managed office activities by maintaining communication between clients, tracking records and filing all documents
- Organized workload and prioritized tasks to produce work efficiently in deadline-driven environment
- Organized and moderated career talks for the participants, with the help of the Career mentor and facilitators
- Ordered all office supplies including ink cartridges, toner, paper and repairs of the training equipment such as laptops
- Analyzed and Evaluated the Districts' daily and bi-weekly data reports, as well as preparing a consolidated district data report
- Organized and facilitated data review meetings at district and project level
- Facilitated in the event that the Trainer is unavailable
- Prepared periodic reports detailing progress toward goals set by the board of education.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Facilitated communication between schools, administrators, parents, community members, and other stakeholders in the district.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Agribusiness Intern
Enhanced Smallholder Agribusiness Promotion Programme
01.2019 - 04.2019
- Managed the programs filling system and ensured easy location of applicant files and grant agreements
- Monitored and flagged possible grant defaulters
- Maintained constant feedback with Ministry of Agriculture on applicants that needed monitoring, guidance and backstopping
- Facilitated and conducted focus group discussions, as well as in-depth interviews for Ministries of Agriculture and Fisheries and Livestock field staff and farmers
- Developed and pre-tested questionnaires for collecting data on capacity of subsistence farmers and their livelihood coping mechanisms
- Developed monitoring and data collection tools for field staff
- Assisted in the preparation of regularly scheduled reports
Education
Certificate in Nursing Assistant -
Loving Touch Home Health Care
08.2023
Certificate in CPR AND FIRST AID -
Abourgal Healthcare
06.2023
BA.Ed - Environmental education
University of Zambia
01.2019
Grade 12 Certificate -
Chinsali Girls Secondary School
01.2013
Some College (No Degree) - Dangerous Goods
Southern Africa Institute of Aviation
Some College (No Degree) - Safety Management Systems
Southern Africa Institute of Aviation
Skills
- Policy planning
- Environmental investigations
- Environmental inspections
- Policy development
- Sustainability planning
- Compliance management
- MS Office
- Team oversight
- Records/files maintenance
- Occupational safety
- Safety and compliance inspections
- Keen problem solver
- Environmental assessments
- Data Management
- Monitoring and Evaluation
- Heavy lifting
References
- Mr. Mondwe Kapira, Emmaton Libra Developers, +260977684742
- Mrs. Gertrude Musariri, Geochi Services Ltd, +260977842832
- Mr. Mike Nkani, Assistant Airport Manager, Zambia Airports Corporation LTd. +260976000013
- Mr Katongo Lungo, Station Officer, Kenya Airways, +260 97 7923549
Accomplishments
- Received a Recognition as best Turnaround Coordinator for Lusaka by Kenya Airways, in November 2024.
Certification
- Human Factor awareness, June 2024
- Aviation Security awareness, October 2023.
- Airside safety awareness, June 2024
- Safety management systems, May 2024
- Dangerous Goods regulation , May 2024
Languages
English
First Language
Timeline
Fleet Service Assistant/Ag. Turnaround Coordinator
Zambia Airports Corporation Ltd
07.2023 - Current
Fecal Sludge Management Coordinator
Geochi Services Limited
01.2022 - 12.2022
District Coordinator
Emmaton Libra Developers
03.2021 - 07.2021
Agribusiness Intern
Enhanced Smallholder Agribusiness Promotion Programme
01.2019 - 04.2019
Certificate in Nursing Assistant -
Loving Touch Home Health Care
Certificate in CPR AND FIRST AID -
Abourgal Healthcare
BA.Ed - Environmental education
University of Zambia
Grade 12 Certificate -
Chinsali Girls Secondary School
Some College (No Degree) - Dangerous Goods
Southern Africa Institute of Aviation
Some College (No Degree) - Safety Management Systems
Southern Africa Institute of Aviation