Grace Mwaka Sitembile Imasiku
Lusaka
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Enterprise Support Engineer
Huawei
Lusaka
07.2019 - Current
- Communication with MTN Zambia Enterprise Clients
- Ticket creation, SLA maintenance and ticket closure for MTN Zambia Enterprise Client incidents.
- Access Point Name (APN) creation, modification and maintenance for MTN Zambia Enterprise Clients
- E1 link troubleshooting and maintenance for MTN Zambia Enterprise Clients
- Multiprotocol Label Switching (MPLS) link troubleshooting and maintenance for MTN Zambia Enterprise Clients
- Internet link maintenance and troubleshooting for MTN Zambia Enterprise Clients
- Creates spreadsheets using Microsoft Excel for daily, weekly and monthly reporting for MTN Zambia Enterprise Clients
IT Support Engineer (Internship)
Lusaka Water and Sewrage Company
Lusaka
11.2018 - 05.2019
- Provided technical support on company software applications and tools to end users
- Maintained company computer hardware
- Configured hardware devices and software to set up work stations for employees.
- Carried out day-day-day duties accurately and efficiently.
Education
Bachelor of Science - Computer Science And Technology
Hangzhou Normal University
Zhejiang, China06.2019
School Certificate
Ndola Girl's National Technical High School
Ndola, Zambia11.2014
Skills
- Issue and Resolution Tracking
- Resolving Problems and Incidents
- Computer Diagnostics
- Technical Troubleshooting
- Interpersonal Skills
- Customer Service Support
- Multitasking and Prioritization
- Analytical and Methodical
- Troubleshooting Network Issues
- Tracking and Documentation
- Help Desk Support
- Verbal and Written Communication
Accomplishments
- Received commendation from multiple client's for effective troubleshooting of network failure.
- Received commendation from my supervisors for effective customer service, troubleshooting and report compilation.
Certification
- Certified member if Information and Communications Association of Zambia (ICTAZ).
Languages
English
Upper intermediate (B2)
Nyanja
Intermediate (B1)
Timeline
Enterprise Support Engineer
Huawei
07.2019 - Current
IT Support Engineer (Internship)
Lusaka Water and Sewrage Company
11.2018 - 05.2019
Bachelor of Science - Computer Science And Technology
Hangzhou Normal University
School Certificate
Ndola Girl's National Technical High School