Aaron Chisenga
Summary
Proven to enhance guest experiences at Lake Safari Lodge, I leveraged excellent communication and point of sale operation skills to streamline service, boost guest flow, and support team efficiency. Specialized in guest relations management, my approach significantly contributed to a cohesive team dynamic and positive customer feedback, showcasing a blend of interpersonal prowess and technical proficiency.
Overview
8
8
years of professional experience
Work History
Restaurant Waiter
Lake Safari Lodge
03.2017 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Certificate - Business Studies
Nsanje Hills Training Institute
Makeni - Chilanga Road11.2023
Advanced In Food Production - Food Production
ZITHS
11.2016
Certificate Level 1 - Food Production
SOS Vocational Training
Great North Road 01.2015
Skills
Excellent communication skills
Guest seating arrangements
Interpersonal and team working skills
Guest relations
Menu presentation
Point of sale operation
Guest relations management
Timeline
Restaurant Waiter
Lake Safari Lodge
03.2017 - Current
Certificate - Business Studies
Nsanje Hills Training Institute
Advanced In Food Production - Food Production
ZITHS
Certificate Level 1 - Food Production
SOS Vocational Training