Aaron Chisenga
Summary
Proven to enhance guest experiences at Lake Safari Lodge, I leveraged excellent communication and point of sale operation skills to streamline service, boost guest flow, and support team efficiency. Specialized in guest relations management, my approach significantly contributed to a cohesive team dynamic and positive customer feedback, showcasing a blend of interpersonal prowess and technical proficiency.
Overview
8
8
years of professional experience
Work History
Restaurant Waiter
Lake Safari Lodge
03.2017 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Certificate - Business Studies
Nsanje Hills Training Institute
Makeni - Chilanga Road11.2023
Advanced In Food Production - Food Production
ZITHS
11.2016
Certificate Level 1 - Food Production
SOS Vocational Training
Great North Road 01.2015
Skills
Excellent communication skills
Timeline
Restaurant Waiter
Lake Safari Lodge
03.2017 - Current
Certificate - Business Studies
Nsanje Hills Training Institute
Advanced In Food Production - Food Production
ZITHS
Certificate Level 1 - Food Production
SOS Vocational Training
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