Summary
Overview
Work History
Education
Skills
Affiliations
Interests
Timeline
Bartender
Abel Miselo

Abel Miselo

Barista,barbing And Waiter
Lusaka,09

Summary

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.

Friendly Bartender with exceptional Skill and Skill skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

6
6
years of professional experience
5
5
Languages

Work History

Bartender

Anish Patel
03.2024 - Current
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Restaurant Waiter

Hellen Mulenga. 0967245990
03.2021 - 10.2024
  • Boosted guest experience by delivering proactive and attentive service.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Consistently received positive performance reviews from guests.
  • Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
  • Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
  • Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Adhered to company guidelines and safety protocols for proper food handling and presentation.

Barber

Elvis Siuluta. 0979771760
01.2019 - 09.2021
  • Consistently received positive performance reviews from guests.
  • Increased client base through strategic marketing initiatives, including social media promotion and word-of-mouth referrals from satisfied customers.
  • Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
  • Consulted with clients to assess personal style preferences and unique needs.

Education

Grade 10-12

Libala Secondary School
Lusaka

Graduate Certificate - Money Management

Empowered
Lusaka
01.2024

Twatash Primary School
Chawama,lusaka
11.2018

Twatasha Primary School
Chawama,Lusaka.
10.2015

Skills

Preparing garnishes

Affiliations

  • Institute of Electrical and Electronics Engineers
  • Society of Human Resource Management

Interests

Watching sports

Reading and exploring

Exploring new places

Timeline

Bartender

Anish Patel
03.2024 - Current

Restaurant Waiter

Hellen Mulenga. 0967245990
03.2021 - 10.2024

Barber

Elvis Siuluta. 0979771760
01.2019 - 09.2021

Grade 10-12

Libala Secondary School

Graduate Certificate - Money Management

Empowered

Twatash Primary School

Twatasha Primary School
Abel MiseloBarista,barbing And Waiter