ABIGAIL NAMBELA
Lusaka
Summary
Dynamic and customer-focused professional with extensive experience in banking, public engagement, and service delivery. Renowned for efficiently resolving customer issues, enhancing satisfaction, and fostering positive relationships with stakeholders. Adept at identifying process improvement opportunities to align with organizational goals. Committed to excellence in customer service, risk management, and compliance. Results-driven Insurance Sales Intern recognized for high productivity and efficient task completion. Specialized skills include risk assessment, client relationship management, excellence in communication, adaptability, and teamwork to enhance sales processes and client satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Absa Life Insurance Sales Intern
Absa Bank
Livingstone, Zambia
05.2024 - 05.2025
- Managed client interactions, ensuring timely resolution of inquiries, complaints, and service requests.
- Established excellent relationships with internal and external stakeholders to enhance collaboration.
- Identified service enhancements to boost customer satisfaction and improve service delivery standards.
- Supported customer service initiatives by providing accurate and timely responses to inquiries.
- Assisted clients with claims filing and guidance on policy options to facilitate smooth processes.
- Created presentations for potential customers, highlighting benefits of various insurance plans.
- Generated leads through cold calling, email campaigns, and social media outreach strategies.
- Provided management with feedback on customer service issues to drive continuous improvement.
- Created presentations for potential customers to showcase the benefits of different insurance plans.
Public Health Scientist Volunteer
Musenga Mini Hospital
Kasama
06.2023 - 09.2024
- Shared research findings through publications, presentations and conferences.
- Collaborated with cross-functional teams to advance research projects.
- Analyzed experimental data using statistical software to identify trends and anomalies.
- Developed biological sampling reports detailing research findings.
- Initiated lab-based testing to identify and diagnose such illnesses as HIV, food poisoning and cancer.
- Provided guidance and support to fellow volunteers during their shifts.
- Helped with prep, set up, and breakdown of community and public events.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
Education
Bachelor of Science - Public Health
University of Lusaka (UNILUS)
01.2022
GRADE TWELVE CERTIFICATE -
JOSEPH'S SECONDARY SCHOOL
01.2016
Skills
- Inquiry handling and complaint resolution
- Customer service excellence
- Lead generation strategies
- Risk assessment and management
- Client relationship management
- Sales presentation skills
- Service delivery improvement
- Professional networking
- Regulatory compliance knowledge
- Interpersonal communication skills
- Market research analysis
- Service enhancement techniques
- Problem-solving abilities
- Team collaboration skills
- Time management expertise
- Insurance sales strategies
- Rapport building techniques
- Account management proficiency
- Customer retention strategies
Certification
- Practicing Certificate: Public Health Scientist, Health Professions Council of Zambia
- Full Registration Certificate: Public Health Scientist, Health Professions Council of Zambia
References
- Mrs. Phiri, University of Lusaka, mmubanga@unilus.ac.zm, +260967022203
- Michael Musonda, Branch Manager, Absa Bank Livingstone, michael.musonda@absa.africa, +260976209573
- Nchimunya Nchimunya, Senior Environmental Health Officer, nchimunyanchimu@yahoo.com, +260976246675
Timeline
Absa Life Insurance Sales Intern
Absa Bank
05.2024 - 05.2025
Public Health Scientist Volunteer
Musenga Mini Hospital
06.2023 - 09.2024
Bachelor of Science - Public Health
University of Lusaka (UNILUS)
GRADE TWELVE CERTIFICATE -
JOSEPH'S SECONDARY SCHOOL
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