Bachelor of Science in Marketing
The University Of Zambia
02.2025 - Current
ABRAHAM PHIRI
Credit Control
CHOMA,SOUTHERN
Timeline
Master of Science in Financial Risk Management
ZCAS University
01.2025 - Current
Certificate in Human Resource Management
The University of Zambia
07.2024 - 12.2024
Advanced Certificate in Organisation Leadership
The University of Zambia
10.2021 - 06.2022
Audit Assistant Manager
Tottengram Fin Services ltd
01.2021 - Current
Branch Supervisor
Tottengram Fin Services ltd
03.2020 - 02.2021
Credit Officer
Tottengram Fin Services ltd
02.2019 - 03.2020
Brand Ambassador
Zoona Mobile Money
09.2018 - 10.2018
Data Entry Clerk
World Vision International, Zambia
05.2018 - 05.2018
Sales Associate
Repro Arts ltd
01.2018 - 08.2018
Certificate in Psychosocial Counselling
The University of Zambia
03.2015 - 08.2015
Bachelor of Arts With Education
The University of Zambia
10.2013 - 11.2017
School Certificate
Anoya Zulu Boys Secondary
01.2009 - 11.2011
Work History
Audit Assistant Manager
Tottengram Fin Services ltd
Choma
01.2021 - Current
- Implemented risk-based auditing strategies, resulting in better identification of potential issues.
- Evaluated effectiveness of internal controls by testing key controls across various business units within the organization.
- Improved client relations by maintaining open lines of communication and addressing concerns promptly.
- Provided valuable insights to senior management on potential business risks identified during audits.
- Facilitated internal audits and prepared detailed reports on findings.
Branch Supervisor
Tottengram Fin Services ltd
Choma
03.2020 - 02.2021
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Assigned job roles and oversaw performance.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Managed daily operations for smooth functioning, ensuring a high level of productivity.
Credit Officer
Tottengram Fin Services ltd
Chisamba
02.2019 - 03.2020
- Evaluated creditworthiness of potential borrowers using thorough research and analysis techniques, minimizing default risks.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Enhanced credit decision-making by conducting comprehensive financial analysis and risk assessments.
- Optimized lending practices by maintaining up-to-date knowledge of industry trends and regulatory requirements.
- Reviewed and verified income, credit reports and employment histories for each borrower.
- Increased customer satisfaction scores by promptly addressing concerns and resolving issues related to credit products.
Brand Ambassador
Zoona Mobile Money
Lusaka
09.2018 - 10.2018
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
Sales Associate
Repro Arts ltd
Lusaka
01.2018 - 08.2018
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Data Entry Clerk
World Vision International, Zambia
Lusaka
05.2018 - 05.2018
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Overview
7
7
years of professional experience
7
7
Certification
Education
Bachelor of Arts With Education
The University of Zambia
Lusaka 10.2013 - 11.2017
Master of Science in Financial Risk Management
ZCAS University
Lusaka 01.2025 - Current
Bachelor of Science in Marketing
The University Of Zambia
Lusak 02.2025 - Current
School Certificate
Anoya Zulu Boys Secondary
Chipata 01.2009 - 11.2011
Certificate in Human Resource Management
The University of Zambia
Lusaka 07.2024 - 12.2024
Advanced Certificate in Organisation Leadership
The University of Zambia
Lusaka 10.2021 - 06.2022
Certificate in Psychosocial Counselling
The University of Zambia
Lusaka 03.2015 - 08.2015
Skills
Working under pressure
Team leadership qualities
Continuous learning mindset
Training and mentoring
Risk assessment techniques
Client relationship management
Quote
Price is what you pay. Value is what you get.
Warren Buffett