ABYGAIL NACHINSAMBWE
Saviye
Summary
Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
NEMCHEM INTERNATIONAL
Solwezi
07.2018 - 01.2020
- Answered phones to direct callers, schedule appointments and provide general office information.
- Set and optimized employee schedules to secure proper coverage for all shifts.
- Processed financial documents including contracts, expense reports and invoices.
- Set up and maintained physical and electronic filing systems.
- Arranged domestic and international travel, hotel and transportation needs for staff.
- Managed customer complaints and rectified issues to complete satisfaction.
- Created and maintained spreadsheets and developed administrative and logistical reports.
- Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Managed daily office operations and maintained organized filing systems.
Logistics Clerk
IMPALA TERMINALS
Solwezi
04.2014 - 01.2018
- Entered information into Navitrance to update status reports.
- Performed routine office tasks, including copying, answering telephones, file management and data entry, to keep operations at optimal levels and better serve internal and external customers.
- Outlined production commitments and timetables using sales forecast information.
- Resolved complaints and eliminated delays by collaborating with vendors and updating strategies.
- Provided an effective and extremely well organised management of all issues relating to importing of raw material and supplies.
- Maintained accurate records of inventory levels and stock movements.
- Processed shipping documentation and customs paperwork for international shipments.
- Communicated with team members to resolve logistics-related issues quickly.
- Promoted a professional image of the company and themselves at all times.
- Contributed to fully integrated and flexible operations in order to provide a good customer service.
- understand and be committed to supporting the company's strategic focus areas.
- Contributed to the health and safety procedures of the company.
- Worked with and support other team members as required, ensuring an effective and efficient service is developed and delivered.
- Provided management information as required for the use of the company.
- Committed to equalities and diversity and to respect others' values and beliefs and treat others with dignity and respect.
- Coordinated with vendors to schedule transportation and pick-up times.
- Assisted in training new staff on logistics procedures and safety protocols.
- Provided support in maintaining accurate records of inventory transactions.
- Recorded all customer shipping requirements for future reference so that only specific carriers would be used for deliveries.
Sales Agent
AIRTEL ZAMBIA
01.2015 - 10.2015
- Performing cost benefits analyses of existing and potential customers.
- Selling products and services using arguments to prospective customers.
- Establish, develop and maintain positive business and customer relationships.
- Developed customer relationships to enhance service delivery and satisfaction.
Document Controller
AMA FM
01.2012 - 01.2013
- Organized technical documents, digital records and business correspondence for each project, program or department.
- Identified errors and suggested appropriate edits.
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Set up documents for individual projects based on specifications.
Education
Certificate - Community Health Assistant
Blessings College of Health Sciences
Solwezi, Zambia 01.2024 - 03.2024
Certificate - Health Care Assistant
Handsworth Institute of Health Sciences And Technology
Lusaka, Zambia 06.2023 - 06.2023
General Certificate of Education -
Sanje High School
Certificate in Computer Studies -
Kolbe computer institute
Skills
- Computer Literate
- Fluent in English
- Microsoft
- Excel
- Data entry
- Document management
- Friendly, positive attitud
- Multitasking
- Cultural awareness
- Calm under pressure
- Patient care
- Team collaboration
- Emotional support
- Active listening
- Time management
References
- Saviour Lombe, IMPALA TERMINALS, Country Manager, +260 96 8125803
- Thom Lunda, NEMCHEM INTERNATIONAL, Operations Manager, +260 96 4277909
- Frank Mausala, AMA FM, Human Resource Officer, 0977836884
Languages
English
Proficient
C2
German
Beginner
A1
Timeline
Certificate - Community Health Assistant
Blessings College of Health Sciences
01.2024 - 03.2024
Certificate - Health Care Assistant
Handsworth Institute of Health Sciences And Technology
06.2023 - 06.2023
Administrative Assistant
NEMCHEM INTERNATIONAL
07.2018 - 01.2020
Sales Agent
AIRTEL ZAMBIA
01.2015 - 10.2015
Logistics Clerk
IMPALA TERMINALS
04.2014 - 01.2018
Document Controller
AMA FM
01.2012 - 01.2013
General Certificate of Education -
Sanje High School
Certificate in Computer Studies -
Kolbe computer institute