AMOS MPANJILWA
LUSAKA
Summary
Dynamic Dispatch Officer with proven expertise at Mika Bakes, enhancing operational efficiency through advanced scheduling and effective team collaboration. Skilled in dispatch software and conflict resolution, I successfully reduced emergency response times and improved data sharing, fostering a culture of excellence and reliability in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Dispatch Officer
Mika Bakes
06.2024 - Current
- Assisted with the recruitment process for new dispatch staff members, conducting interviews and providing recommendations to management.
- Implemented quality control measures to ensure the accuracy of information shared between dispatchers and field officers.
- Improved dispatch efficiency by implementing advanced scheduling techniques and optimizing resource allocation.
- Managed a high volume of incoming calls from both emergency responders and the public, prioritizing requests based on urgency and available resources.
- Introduced new software tools to improve data sharing capabilities within the dispatch center, promoting more efficient operations overall.
- Coordinated multi-agency responses to large-scale events or emergencies, facilitating effective collaboration between various departments and organizations.
- Promoted a positive work environment through effective team building and conflict resolution strategies.
- Collaborated closely with IT department personnel on technical issues related to communications systems upgrades or repairs.
- Monitored dispatcher workload levels daily to maintain optimal staffing ratios and prevent burnout among team members.
- Participated in regular interdepartmental meetings to discuss ongoing issues and develop solutions for improving dispatch operations.
- Reduced response times for emergency calls by streamlining communication channels between officers and dispatchers.
- Attended industry conferences regularly to stay informed about best practices in dispatch operations, incorporating them into our own processes when applicable.
- Maintained accurate and up-to-date records of all dispatched units, ensuring smooth handovers between shifts.
- Established a system to monitor and track officer locations, ensuring efficient deployment during high-priority incidents.
- Developed strong relationships with local law enforcement agencies, fostering seamless coordination during emergency situations.
- Created detailed incident reports for upper management review, assisting in the development of strategic plans to enhance operational effectiveness.
- Enhanced dispatcher training programs, resulting in increased staff competence and improved overall performance.
- Provided ongoing support to field officers, ensuring they had access to relevant information and resources during critical incidents.
- Conducted regular performance evaluations for dispatch team members, identifying areas for improvement and providing constructive feedback.
- Developed comprehensive training manuals for new hires, ensuring all staff members were well-versed in our systems and procedures.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Analyzed customer feedback and provided solutions to improve customer service.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained updated and detailed records of calls in physical and electronic database.
- Generated reports to track deliveries and maintain proper records and documentation.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Received new orders, prepared documentation, and assigned personnel.
- Communicated with customers to provide delivery updates and resolution.
- Answered phone calls and responded to customer emails.
- Provided customers with information on products and services.
- Scheduled deliveries and pickups according to customer needs.
- Utilized customer feedback to improve customer service.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Assisted in resolving customer complaints and grievances.
- Monitored flow of paperwork and directed information to appropriate departments.
- Tracked and monitored vehicle performance and maintenance.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Monitored and tracked dispatch communication systems.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
Stores Officer & Dispatch Officer
Mika Mika Meats
10.2022 - 12.2023
- Reduced wastage and loss by conducting regular audits and maintaining accurate records.
- Provided leadership in team meetings focused on discussing challenges faced within the Stores Officer role as well as potential solutions.
- Contributed to strategic planning sessions aimed at optimizing store operations while maintaining high-quality customer service standards.
- Managed supplier contracts effectively by monitoring performance metrics against agreed-upon terms.
- Improved inventory management by implementing efficient tracking and organization systems.
- Assisted in budget preparation, ensuring optimal allocation of resources for store needs.
- Managed the receipt, storage, and issuance of goods, ensuring proper documentation and adherence to guidelines.
- Streamlined invoicing processes leading to increased accuracy in financial reporting.
- Oversaw employee training programs, enhancing staff knowledge on store procedures and policies.
- Assisted in resolving customer concerns promptly and professionally while adhering to company policies.
- Spearheaded process improvement initiatives, identifying areas for potential optimization and implementing necessary changes to drive positive results.
- Coordinated with various departments to ensure timely delivery of goods, reducing delays and enhancing customer satisfaction.
- Maintained up-to-date knowledge on industry trends relevant to store operations, incorporating best practices into daily workflows.
- Conducted performance evaluations for staff members, providing constructive feedback for growth and improvement within the Stores Officer role.
- Enhanced operational efficiency by streamlining the stores'' procurement process.
- Monitored stock levels closely to prevent shortages or overstocking situations that could impact store operations negatively.
- Implemented safety protocols to maintain a hazard-free work environment for staff and customers.
- Collaborated with suppliers to negotiate better pricing, improving overall cost-effectiveness of store operations.
- Worked closely with logistics partners to coordinate shipments efficiently for a seamless flow of goods through supply chain networks.
- Developed strong relationships with vendors, leading to improved communication and collaboration on inventory management issues.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Safely and securely loaded items to prevent damage during transport.
Procurement Officer
MIKA HOTEL
10.2021 - 09.2022
- Built relationships with vendors to negotiate ideal terms for purchases.
- Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
- Developed strong partnerships with vendors to secure favorable pricing, payment terms, and delivery schedules.
- Managed procurement projects from initiation to completion, ensuring timely delivery of goods and services.
- Developed and strengthened supplier relationships.
- Improved supplier relationships through regular communication, timely payments, and transparent dealings.
- Reduced costs with meticulous supplier negotiation and strict adherence to budget constraints.
- Monitored market trends closely to identify potential shifts in pricing or availability that could affect procurement decisions.
- Evaluated internal needs and developed plans for maintaining optimal supply levels.
- Achieved cost savings by conducting thorough market research before initiating the purchasing process.
- Prepared accurate purchase orders using relevant software applications, ensuring clear communication of requirements to suppliers.
- Maintained current understanding of pricing structures, market conditions and trends in industry.
- Supported sustainability efforts within the organization by procuring environmentally friendly materials whenever possible.
- Input, analyzed and reported on data covering all aspects of procurement operations.
- Optimized procurement processes by implementing streamlined strategies and efficient communication methods.
- Evaluated vendor performance regularly to maintain reliable supply chain operations and address issues promptly.
- Contributed to company profitability by identifying innovative ways to cut costs without compromising essential business functions or stakeholder satisfaction levels.
- Set up and negotiated contracts to obtain favorable pricing and delivery structures.
Education
Project Management
Green Living Inovations
Lusaka06-2022
Associate of Arts - Supply Chain Management
Green Living Inovations
Lusaka, Zambia05-2022
Skills
- Dispatch software
- Situational awareness
- Vehicle tracking
- Stress tolerance
- Route planning
- Public safety
- Incident management
- Geographical expertise
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Prioritizing calls
- Team collaboration
- Active listening
- Verbal and written communication
- Dispatching procedures
- Decision-making
- Dispatch coordination
- Customer relations
- Data entry
- Route navigation
- Work order management
- Customer relationship management
- Map reading
- Conflict resolution
- Routing orders
- Incident reporting
- Schedule management
- Dispatching field personnel
- Record keeping
- Service planning
- Updating logs
Reading
i like reading different books such as bibles
novels
story telling .
Languages
English
Advanced (C1)
Nyanja
Advanced (C1)
Kikaonde
Advanced (C1)
Bemba
Advanced (C1)
Timeline
Dispatch Officer
Mika Bakes
06.2024 - Current
Stores Officer & Dispatch Officer
Mika Mika Meats
10.2022 - 12.2023
Procurement Officer
MIKA HOTEL
10.2021 - 09.2022
Project Management
Green Living Inovations
Associate of Arts - Supply Chain Management
Green Living Inovations
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