Forward-thinking and results-driven sales leader with more than 6 years of experience in partnership development, account management, and channel building. A self-directed leader with talents in diversifying networks, product offerings, and pricing strategies to drive growth with value-added solutions.
Hi, I’m
AGNESS MULWANDA
Lusaka
Summary
Overview
13
years of professional experience
1
Certification
1
year of post-secondary education
Work History
Liquid Intelligent TechnologiesLivingstone
Regional Sales Manager
01.2021 - Current
Job overview
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Created new sales and promotional methods.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Targeted prospects in other territories through careful research of competitor products, services and trends.
- Created new sales and marketing strategies to drive growth.
- Identified new product opportunities and target customers.
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
- Worked with clients to find solutions according to specific needs and budgets and grew customer base through excellent services.
Liquid Intelligent TechnologiesLivingstone
Regional Business Team Lead
06.2023 - Current
Job overview
- Collaborate with internal and external stakeholder in managing administrative requirements of the office and region.
- Identifies areas that may need optimisation from office operations perspective.
- To provide 1st level operational support local authorities and liaise with appropriate departments as required.
- Management / Custodian of Regional fleet of motor vehicles from an operational perspective and any other office requirements
- Maintains liaison with key customers, stakeholders, and other operators on project implementation issues.
- Provides reports on various activities as required highlighting and challenges or recommendations for timely resolutions as required
MTN ZambiaLivingstone
Key Account Manager
01.2020 - 01.2021
Job overview
- Elevated account management by predicting potential competitive threats and outlining proactive solutions.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Consistently achieved top ranking in revenue and profit growth.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Trained new employees on customer service, money handling and organizing strategies.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Met and exceeded revenue goals by 20% through generating new leads and identifying new clients.
- Capitalized on customer up-sell opportunities resulting in 12% increased revenues.
MTN ZambiaLusaka
Enterprise Relationship Coordinator
09.2016 - 01.2020
Job overview
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Developed team communications and information for meetings.
- Used coordination and planning skills to achieve results according to schedule.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
AfriConnect ZambiaChoma
Store Manager
02.2015 - 09.2016
Job overview
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained relationships with customers, and increased revenue through sales
AfriConnect ZambiaLusaka
SME Sales Executive
03.2012 - 02.2015
Job overview
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked closely with the Billing and Engineering Director to maintain optimum levels of communication to effectively and efficiently complete projects.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Met and exceeded targets month on month
AfriConnect ZambiaLusaka
Business Development Executive
02.2011 - 01.2015
Job overview
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
- Maximized revenues in several programs by implementing creative sales training techniques.
- Fostered and facilitated relationships with authority bodies
Education
ZCAS UniversityZambia
MBA from Business Administration
01.2023 - Current
University Overview
Greenwich UniversityLondon- UK
Bachelor of Arts from Business Studies- Marketing
09.2018
University Overview
Chartered Institute of Marketing- DistanceLondon, UK
Professional Diploma- CIM from Marketing
03.2017
University Overview
Kabulonga Secondary SchoolLusaka
High School Diploma
11.2004
University Overview
Skills
- Sales initiatives and techniques
- Business Development and Planning
- Team Leadership
- Expanding territories
- Account management
- Revenue Generation
Certification
- Accounting for Non Finance Managers Training - 2 weeks
- Customer Service Training- 1 week
Affiliations
Affiliations
- Rotary International- Board Member
- Associate Member- Zambia Institute of Marketing
- Greenwich University Alumni
- Chartered Institute of Marketing Alumni
References
References
Available on request
Timeline
Regional Business Team Lead
Liquid Intelligent Technologies
06.2023 - Current
ZCAS University
MBA from Business Administration
01.2023 - Current
Regional Sales Manager
Liquid Intelligent Technologies
01.2021 - Current
Key Account Manager
MTN Zambia
01.2020 - 01.2021
Enterprise Relationship Coordinator
MTN Zambia
09.2016 - 01.2020
Store Manager
AfriConnect Zambia
02.2015 - 09.2016
SME Sales Executive
AfriConnect Zambia
03.2012 - 02.2015
Business Development Executive
AfriConnect Zambia
02.2011 - 01.2015
Greenwich University
Bachelor of Arts from Business Studies- Marketing
Chartered Institute of Marketing- Distance
Professional Diploma- CIM from Marketing
Kabulonga Secondary School
High School Diploma
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