Alain Nsekwa Ishimwe
An Independent Christian Certified Leadership Coach, Senior Team Lead @BusinessClaud & A Youth Pastor @MavunoChurch
Nairobi
Summary
Independent talented skilled leader and Certified Coach, experienced and dedicated to enhancing employee satisfaction and business success with strong qualitative, managerial, technical and problem solving skills obtained, with an addition of excellent interpersonal communication, relationship-building, and team leadership abilities. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Has a great passion for transformation and youth development.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
4
4
Certificates
1
1
Language
Work History
Senior Team Lead
BusinessClaud
Nairobi
08.2022 - Current
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Set up and calibrated machinery to meet specific production requirements.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led team of 35 members while providing exceptional customer service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
H.O.D Services & Leadership Development
Mavuno Church Kenya
Nairobi
10.2021 - Current
- Working in close consultation with Campus Pastor, management team and services departments staff, develop future-focused goals strategies towards wow worship service experiences and events.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Liaising with other department heads, projects and manage an annual ministry calendar, budgets and reports for services department, i.e. plan, mobilize and manage financial, human and other accountably, cost effectively & efficiently to achieve departmental goals and objectives.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed team of employees, overseeing training, and professional growth of associates.
- Exceeded goals through effective task prioritization and great work ethic.
- Establish systems and structures that enhance, evaluate, support & standardize quality REAP based service experience and events.
- Raising next generation leaders for the church and market place.
- Training and developing skills of our Discovery interns and Pastoral trainees.
- Leading and training our discipleship group leaders for multiplication and how to have healthy vibrant groups.
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Demonstrated respect, friendliness and willingness to help wherever needed
Pastoral Trainee (2)
Mavuno Church
Nairobi
10.2020 - 09.2021
- Provided spiritual care through visitation, counseling and prayer.
- Lead programs such as Mizizi, Bible study, and services.
- Organize and spearhead community outreach programs, including shadowing and mentor programs focused on helping middle school students plan for college or vocational education opportunities.
- Coordinated and spearheaded programs to increase church members' service throughout community.
- Established discipleship groups for youths and teens of 10-15 people per group.
- Established young adults ministry within Mavuno Hillcity.
Pastoral Trainee (1)
Mavuno Church
Nairobi
10.2019 - 09.2020
- Coordination, planning and leading teams that handle weekly production for Sunday services.
- Pastoral care for associates and congregation members.
- Mentorship and coaching for students at Daystar University.
- Assistance and coordination in leadership development for new interns recruits.
- Increased teams and leaders within different serving spaces from 8 to 15 people.
- Speaking /Preaching to youth
- Facilitating approximately 4 classes each season and Leading discipleship experiences (Mizizi - 10 weeks transformation experience), which leads to 40%-60% retention.
- Performed trainings with youth to raise leaders to have evening gathering to empower youth and derive purpose.
Leadership Development Intern
Mavuno Church
Nairobi
09.2018 - 08.2019
- Develop team communication and information for Daystar core team and associate meetings.
- Coordinate production of service
- Administrative assistance at Mavuno Greenpark
- Resolving challenges in MYF (Mavuno Young and Fearless) space to improve operations
- Leading associates in directives given and resolve conflicts affecting performance.
- Plan, conduct worship services, preach sermons and work with key church leaders to carry out church mission.
- Provided spiritual care through visitation, counseling and prayer.
- Coordinate and facilitate experiences to increase church members' service throughout community.
- Facilitate community outreach programs, focused on helping college student prepare for entry into market place and be fearless influencers of society.
- Raised congregational awareness needs and contributions of youth to church life and operations.
- Growing core team members to run college ministry
- Growing Ministry Development Partners, to raise support during 1year internship program.
Business Development Executive, Intern
Keba Clothing Ltd
Nairobi
05.2018 - 08.2018
- Research and development on market
- Contacting 15 clients weekly for marketing branding, SEO, web design services.
- Sales, approximately 25 pieces per month.
- Packaging and delivering orders to clients.
- Handling social media platforms for partner AlvinLeeFitness to increase revenue by 20%
- Writing newsletters, post for facebook and twitter.
- Editing blog posts for publishing.
- Handling AlvinLee's customer centre.
- Facilitated meetings with public figures to aid brand promotion.
- Setting influencer campaign to draw traffic to website and social media pages.
- Execute calling campaigns targeting direct end-user prospective accounts.
- Fostered and facilitated relationships with product distribution channels to increase product sales by 15%.
- Strategized and implemented successful approaches to revitalize underperforming product lines and create profit-generating enterprises.
- Developed short-term and long-term sales objectives and strategic plans to meet market needs.
- Identified investment opportunities, threats and challenges to accurately forecast company budget.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Direct Sales Agent
EcoBank Kenya
Nairobi
01.2018 - 03.2018
- Selling new account (Xpress Account)
- Lead influencer teams from various universities that managed to close 24,000 active accounts.
- Managing of Xpress accounts.
- Verification of correct Xpress account system on-board.
- Report writing to facilitate influencer payment.
- Outbound calls to existing customers to up-sell packages.
Intern
EcoBank Kenya
Nairobi
07.2017 - 12.2017
- Company Product sales to various different markets.
- Report writing based upon monthly data spooled from system to show functionality of ATMs, branches and Contact center.
- Open youth accounts within different universities, approximately 15accounts each week.
- Making welcome calls to new account holders.
- Organizing university campaigns for activation of youth accounts.
- Build teams of influencers from different universities.
- Organized company files and created support system to decrease workload and increase productivity of account managers.
- Answered approximately 15 incoming telephone calls, took down messages and provided information.
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
Education
No Degree - LEADERSHIP DEVELOPMENT COACH
John Maxwell Unversity
United States 11.2019 - 02.2020
No Degree - STRATEGIC MANAGEMENT AND LEADERSHIP
Kenya Institute of Management
Kenya 03.2018 - 05.2018
Bachelor of Business Administration - Business Administration And Management
Daystar University
Nairobi, Kenya 01.2014 - 07.2018
High School Diploma - undefined
Kalibu Academy
Blantyre, Malawi 08.2010 - 07.2013
High School Diploma - undefined
Mount Sinai International School
Lilongwe, Malawi 01.2009 - 07.2010
Skills
Youth ministry
Accomplishments
- Sales ability.
- How to open accounts for various different customers depending on their desire
- Cross selling of the company accounts
- Vast understanding on how to navigate both Mobile banking platforms, USSD and the APP
- Customer relationship skills Handling customer requests that come in on a daily basis
- Picking and making calls Setting customers on RIB Marketing ability at field and on social media platforms
- Report writing System knowledge to those that are used in contact center (CRM, BO, Cellulant, and FlexCube)
- Social media updates using different application
- Marketing ability and Strategic planning Telesales ability
- Business pitching
Affiliations
- 2015-2016 Chairperson, Infinite Mass Dance Crew ministry under the Daystar Christian Fellowship
- Vice-President, International Students Association of Daystar University 2015-2016
- President, International Students Association of Daystar University 2016-2017
- Seminars Trainings Daystar University Compassion and Care Centre (DCCC).
- Attended Membership School of Business and Economics Association Daystar University (SCOBEC)
- International students Association of Daystar University Athi-River (ISADU)
Software
Microsoft word
Excel
Powerpoint
Certification
Leadership Institute Bootcamp (Becoming an Author)
Interests
Connecting
Reading
Health
Leadership development
Sport
Hiking
Timeline
Senior Team Lead
BusinessClaud
08.2022 - Current
H.O.D Services & Leadership Development
Mavuno Church Kenya
10.2021 - Current
Leadership Institute Bootcamp (Becoming an Author)
12-2020
Pastoral Trainee (2)
Mavuno Church
10.2020 - 09.2021
Certified Leadership Coach, Speaker & Trainer with the John Maxwell Team
03-2020
No Degree - LEADERSHIP DEVELOPMENT COACH
John Maxwell Unversity
11.2019 - 02.2020
Pastoral Trainee (1)
Mavuno Church
10.2019 - 09.2020
Leadership Development Intern (Discovery Africa)
09-2019
Leadership Development Intern
Mavuno Church
09.2018 - 08.2019
Business Development Executive, Intern
Keba Clothing Ltd
05.2018 - 08.2018
Strategic Management and Leadership
05-2018
No Degree - STRATEGIC MANAGEMENT AND LEADERSHIP
Kenya Institute of Management
03.2018 - 05.2018
Direct Sales Agent
EcoBank Kenya
01.2018 - 03.2018
Intern
EcoBank Kenya
07.2017 - 12.2017
Bachelor of Business Administration - Business Administration And Management
Daystar University
01.2014 - 07.2018
High School Diploma - undefined
Kalibu Academy
08.2010 - 07.2013
High School Diploma - undefined
Mount Sinai International School
01.2009 - 07.2010
Basketball
I have enjoyed playing basketball, both as fun and professional during my time fulfilling my undergraduate degree.
I have a passion to train youth through this game as it has a dynamic impact towards their lives and imparts significance for the future to be formed.
Basketball
I have enjoyed playing basketball, both as fun and professional during my time fulfilling my undergraduate degree.
I have a passion to train youth through this game as it has a dynamic impact towards their lives and imparts significance for the future to be formed.
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