ALBERT MULENGA
IT OFFICER
Lusaka
Summary
Forward-thinking IT Officer with proven track record of leading successful technology initiatives and optimizing IT infrastructure. Proactive in identifying and implementing innovative solutions to enhance system performance and security. Assertive leader with exceptional communication skills, driving team collaboration and efficiency. Committed to achieving organizational goals through strategic planning and decisive action.
Experienced with network management, system administration, and technical support. Utilizes in-depth knowledge of IT systems to maintain and improve infrastructure performance. Strong understanding of troubleshooting techniques and system optimization, ensuring reliable and efficient IT operations.
Overview
7
7
years of professional experience
2027
2027
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
IT Officer
Sanridge Institute Of Health and Social Sciences
01.2020 - 12.2024
- Performed regular backups to ensure data security.
- Conducted training sessions for new employees on the use of various computer applications.
- Maintained inventory records of all IT assets including hardware components and software licenses.
- Resolved user requests related to hardware, software applications, printers.
- Installed operating systems such as Windows 10 and Linux on computers.
- Created user accounts and profiles in active directory.
- Troubleshooted system errors and identified areas for improvement.
- Provided remote assistance to end-users via phone, email, chat support.
Registry Clerk
Sanpark Zambia Limited
10.2017 - 06.2020
- Performed quality control checks on registry forms prior to submission.
- Utilized problem-solving abilities to troubleshoot technical issues with computers and software programs used in the registration process.
- Performed detailed audits on patient accounts to identify discrepancies or errors in demographic data prior to submission.
Education
Bachelor of Science (B.S.) - Computer Science
Cavendish University Zambia
Skills
- IT quality assurance
- IT compliance
- IT budgeting
- IT asset management
- IT risk management
- IT governance
- Software development
- Network administration
Certification
Https://coursera.org/share/9ab6d0ed0ff74f0975c56e98c0346b6e
Personal Information
Date of Birth: 06/10/97
Timeline
IT Officer
Sanridge Institute Of Health and Social Sciences
01.2020 - 12.2024
Registry Clerk
Sanpark Zambia Limited
10.2017 - 06.2020
Bachelor of Science (B.S.) - Computer Science
Cavendish University Zambia
Similar Profiles
Esther Mudibo BarazaEsther Mudibo Baraza
Administrative Assistant at PAC Institute of Technology and Social Studies & School of Humanities and Social SciencesAdministrative Assistant at PAC Institute of Technology and Social Studies & School of Humanities and Social Sciences
Esther Mudibo BarazaEsther Mudibo Baraza
Administrative Assistant at PAC Institute of Technology and Social Studies & School of Humanities and Social SciencesAdministrative Assistant at PAC Institute of Technology and Social Studies & School of Humanities and Social Sciences
Arindam ChatterjeeArindam Chatterjee
Regional Capacity Building Manager (East & North East Zone)- Saksham Pravaah, GFATM at Tata Institute of Social Sciences (TISS)Regional Capacity Building Manager (East & North East Zone)- Saksham Pravaah, GFATM at Tata Institute of Social Sciences (TISS)
SUFIYAN SSALIM DIWANSUFIYAN SSALIM DIWAN
Buchery Manager at IDC International Drug CompanyBuchery Manager at IDC International Drug Company
Emmanuel SimasikuEmmanuel Simasiku
Software Developer at Pride Electronics ZambiaSoftware Developer at Pride Electronics Zambia