Associate Of Business Administration - Business
Mansfield University
2024.01 - 2025.07
albert sakala
Customer executive
Kabwe,02
Timeline
Senior Sales Executive
Big Tree Beverages
01.2023 - 12.2023
Associate Of Business Administration - Business
Zambia Open University
2022.01 - 2023.12
Customer executive
Varun beverage's
07.2018 - Current
Customer Account Executive
Varun beverage's
07.2018 - 03.2022
Work History
Customer executive
Varun beverage's
07.2018 - Current
- Responded to customer requests for products, services, and company information.
- Trained staff on operating procedures and company services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Senior Sales Executive
Big Tree Beverages
01.2023 - 12.2023
- Utilized multiple marketing strategies to improve profitability.
- Earned [Type] award for maintaining customer satisfaction ratings and securing [Number] high-profit accounts.
Customer Account Executive
Varun beverage's
07.2018 - 03.2022
- Developed and implemented database sales tracking, enabling improved understanding of product profitability and inventory needs.
- Managed sales cycle to maintain solid customer base.
- Created sales objectives and strategies to help struggling teams increase productivity and meet sales metrics.
- Evaluated customers' potential needs to make appropriate recommendations.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Education
Associate Of Business Administration - Business
Mansfield University
Lusaka 2024.01 - 2025.07
Associate Of Business Administration - Business
Zambia Open University
Lusaka 2022.01 - 2023.12
Skills
- Account updating
- Complaint resolution
- Scheduling
- Delivery scheduling
- Customer relations
- Inbound and outbound calling
- Business development
- Senior leadership support
- Customer education
- Team development
- Call escalation
- Multi-line phone talent
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipLocation Preference
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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