ALEX CHIRWA
Kitwe
Summary
Hardworking and driven Business Administrator with over 25 years in sales and marketing equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Regional Consumer Sales Manager
MTN Zambia Limited
02.2018 - Current
- Managed administration and all regional business functions
- Driving sales volumes against targets and quality gross activations
- Contributed to growth of numeric distribution
- Contributed to revenue growth and manage profit and loss in the region
- Managed the weighted out of stocks
- Developed strong trade relationship with stakeholders
- Contributed to growth of data subscriber and data usage
- Ensured product availability and brand visibility
- Managed direct report’s productivity and development.
Area Consumer Sales Manager
MTN Zambia Limited
03.2009 - 01.2018
- Built strong distribution network and manage the relationships between MTN, distributors and stakeholders within the region, leading the recruitment of distributors according to MTN policy and procedure
- Translated annual Area plan into sales plans incorporating sales targets and budgets for each Distributor and sale team
- Provided support to appointed Distributors, to ensure the achievement of set target
- Reviewed sales related training needs for distributor staff MTN Sales team and Monitored distributor performance through sales reports and takes action to ensure targets are met
- Supported Sales team in the identification of new sales opportunities in the region
- Managed the development of direct reports, linking performance management, learning and development, talent management to achieve.
Sales Supervisor
MTN Zambia Limited
02.2006 - 12.2008
- Supervised the distribution scratch cards and other products in the Northern Region
- Managed the day-to-day Sales Administration by ensuring there is a seamless collaboration between all stakeholders within the Sales and distribution ecosystem
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
Sales Supervisor
Telecel Zambia Limited
03.2003 - 01.2006
- Increased customer satisfaction by addressing and resolving client concerns efficiently
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams
- Developed strong relationships with key clients, resulting in repeat business and increased revenue
- Supervised the distribution of Telecel scratch cards and other products in the Northern Region.
Technician and Field Sales Support
Photocopy and Office Machine
01.1998 - 12.1999
- Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages
- Serviced and repaired of all office machines
- Trained of the students on attachment.
Technician and Presenter
Radio Icengolo
01.1996 - 12.1997
- Enhanced radio signal quality by performing routine maintenance and system upgrades on communication equipment
- Improved overall network performance by diagnosing and troubleshooting technical issues in a timely manner
- Ensured seamless communication during live events by setting up, testing, and operating audio-visual equipment
- Enhanced listener engagement by incorporating interactive segments and social media updates into the radio show
- Delivered captivating on-air content by researching, planning, and producing tailored segments for diverse audiences.
Education
Bachelor of Science in Business Administration -
Commonwealth Open University
01.2021
Bachelor of Science in Business Administration -
Commonwealth Open University
01.2021
Group Diploma in Marketing -
London Chamber of Commerce and Industry
01.2004
Group Diploma in Marketing -
London Chamber of Commerce and Industry
01.2004
Advanced Certificate in Information Technology -
The University of Zambia
01.2003
Advanced Certificate in Information Technology -
The University of Zambia
01.2003
Technician Certificate in Office Machine Repair -
Luanshya Trades Training Institute
01.1996
Technician Certificate in Office Machine Repair -
Luanshya Trades Training Institute
01.1996
Grade 12 Certificate -
Kalulushi Secondary School
01.1991
Grade 12 Certificate -
Kalulushi Secondary School
01.1991
Skills
- Organizational skills
- Computer literate (Ms word, excel)
- Team player
- Self motivated
- Conflict Resolution
- Adaptability
- Good negotiation skills
- Leadership skills
- Business development
Certification
- MTN Academy: Managing in a crisis. (2020)
- MTN Academy: How to manage difficult conversations. (2020)
- MTN Academy: Expert insights on managing a crisis. (2020)
- MTN Academy: The Customer is changing. (2020)
- MTN Academy: The Business is changing. (2020)
- MTN Academy: The world is changing. (2020)
- MTN Academy: MTN business ethics – everyone’s responsibility. (2020)
- MTN Academy: An executive’s guide to security: protecting your information. (2020)
- MTN Academy: An executive’s guide to security: understanding security threats. (2020)
- MTN Academy: CompTIA cybersecurity analyst: security frameworks & security controls. (2020)
- MTN Academy: Being an effective Manager when times are tough. (2020)
- MTN Academy: What are the latest threats to our Cyber Security. (2020)
- MTN Academy: Is it okay to share Passwords. (2020)
- MTN Academy: Internet t of things (Mobile Apps). (2020)
- MTN Academy: Internet T of things (Mobile Apps). (2020)
- MTN Academy: Internet of things (unauthorized upgrades & Update). (2020)
- MTN Academy: Cyber Security 101. (2020)
- MTN Academy: Leadership development program. (2020)
- MTN Academy: Leading by developing people. (2020)
- Harvard Business: Harvard Strategic thinking. (2020)
- Harvard Business: Customer Focus. (2020)
- Harvard Business: Team Management. (2020)
- Harvard Business: Manage mentor. (2020)
- Harvard Business: Persuading Others. (2020)
- Harvard Business: Harvard Coaching. (2013)
- Harvard Business: Harvard Developing Employees. (2013)
- Harvard Business: Harvard Retaining employees. (2013)
- Harvard Business: Harvard Leading and motivating. (2013)
- Kiditekk Management: Team Captain’s Development Workshop. (2011)
- Neotelis: Distribution Channel Management. (2010)
- David Dagley Associates: Certificates in Supervisory and Management Skills. (2001)
Achievementsandawards
- Contributed to growth of mobile money cash in and cash out of 50% in Q1 2024 in Northern and Muchinga Provinces.
- Grew market share for southern province from about 30% to 58 %, from 2014 to 2016.
- Promoted from sales supervisor to Area sales Manager in 2009 at MTN Zambia.
- 2018 again promoted to the current role of Regional commercial head (managing Northern, Muchinga and Luapula) at MTN Zambia.
Personal Information
- Date of Birth: 11/11/1971
- Marital Status: Married with 3 Children
References
- Mr. John Muyawala, Former Chief Sales and Distribution Officer & Former General Manager, MTN Zambia, Northern Region, +260966220261
- Fr. William Kapunga, St Bonaventure University College, williamkapunga@yahoo.com, +260969468791
- Rev. Fr Joseph Kachelewa, Missionary in Rome & Past Vicar Provincial for Franciscan Order (Zambia & Malawi), +260967979475
Hobbies and Interests
- Reading books
- Traveling
- Coaching young leaders
- Helping youth
Timeline
Regional Consumer Sales Manager
MTN Zambia Limited
02.2018 - Current
Area Consumer Sales Manager
MTN Zambia Limited
03.2009 - 01.2018
Sales Supervisor
MTN Zambia Limited
02.2006 - 12.2008
Sales Supervisor
Telecel Zambia Limited
03.2003 - 01.2006
Technician and Field Sales Support
Photocopy and Office Machine
01.1998 - 12.1999
Technician and Presenter
Radio Icengolo
01.1996 - 12.1997
Bachelor of Science in Business Administration -
Commonwealth Open University
Bachelor of Science in Business Administration -
Commonwealth Open University
Group Diploma in Marketing -
London Chamber of Commerce and Industry
Group Diploma in Marketing -
London Chamber of Commerce and Industry
Advanced Certificate in Information Technology -
The University of Zambia
Advanced Certificate in Information Technology -
The University of Zambia
Technician Certificate in Office Machine Repair -
Luanshya Trades Training Institute
Technician Certificate in Office Machine Repair -
Luanshya Trades Training Institute
Grade 12 Certificate -
Kalulushi Secondary School
Grade 12 Certificate -
Kalulushi Secondary School
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