Alex Mulumbe Maka
Lusaka
Summary
I am a meticulous multi-skilled Information Communication and Technology, (ICT) and Business professional with over 15 years of work experience. Competent in Information Systems Audit, Enterprise Risk Management, IT Security, Digital transformation and IT Governance. I have practical expertise in Flexcube Systems, Oracle databases, Application, Network and Cloud security, Internet and Digital Banking ,and Payment Gateway Interfaces. I aim to enhance my professional skills, capabilities and knowledge in an organization that recognizes skill, hard work and trusts me with responsibilities and challenges. Self-motivated with a solid work ethic, skilled at multi-tasking and maintaining strong attention to detail. Able to work in unison with all levels of an organization regardless of complexity. Results-driven individual with a solid track record in delivering quality work.
Overview
17
17
years of professional experience
5
5
Certification
Work History
Senior Information Systems and Technical Auditor
Infratel
Lusaka
06.2024 - Current
- Providing independent and objective assurance over general and applications control and risk management of Infratel's technology systems, telecommunications, and tower site infrastructure and networks.
- Identifying potential risks in the network of a system and recommending action plans to prevent security breaches.
- Planning, executing procedures, and drafting internal information systems and technical audit reports.
- Support IT risk and business continuity.
- Implementation of risk assessment, cyber risks, business continuity management, and disaster recovery plan.
- Conduct internal control, business continuity, and risk awareness training for staff.
- Conduct technical compliance internal audits based on ISO 27001, PCI DSS, and Uptime Tier III (TCCF and DD) certifications.
- Review of communication towers' regulatory compliance requirements and technical operations.
Information Systems Auditor
Road Transport and Safety Agency (RTSA)
Lusaka
05.2017 - 06.2024
- Provide Information Systems and IT Risk Assurance.
- Identify areas where both business and IT controls can be improved, and make recommendations for improvement.
- Develop and execute an IT risk-based annual audit plan that fulfills the Internal Audit and Risk Assurance responsibilities and Agency objectives.
- Conduct special audit exercises for management aimed at fraud detection, collecting digital evidence, identifying system vulnerabilities, and developing risk mitigation strategies.
- Planning and prioritizing tasks performed by the IT internal audit function and ensuring alignment with the Agency's strategic objectives.
- Prepare and present annual and quarterly audit committee board packs to the RTSA Audit and Risk Committee.
- Ensure planned and special audits are conducted within budget, scope, and schedule.
- Assist in coordinating and supervising Internal Audit staff.
- Ensure prompt follow-ups of audit and risk committee recommendations.
- Member of the Agency's Information Technology steering committee.
- Contributes to developing and updating ICT policies and procedures manuals.
I.T Projects Coordinator
Zambia Telecommunications Company Limited (ZAMTEL)
09.2016 - 04.2017
- Manage I.T Projects execution and Implementation
- Ensure Project Documentation (Project Plan, Schedule, Risk, Budgets and Quality strategies for I.T Projects)
- Coordinate IT, Project teams
Flexcube Systems Analyst
Zambia National Commercial Bank (ZANACO)
Lusaka
01.2014 - 08.2016
- Support and maintenance of Core banking application systems (Flexcube, Internet Banking and other online payment platforms)
- Assist with database administration (Oracle 11g and 9i client) and server installation, configuration, upgrading, and maintenance
- Troubleshooting, system debug analysis of day-to-day system errors
- System change management and implementation
- Test and Document system configurations that are approved by the Change Advisory Board (CAB)
- Prepare BCP documents (plans, test scripts) in line with the Bank’s BCP recovery policy
- Perform System failover tests at our Disaster recovery site for business continuity
- Ensure all critical business services are always available at the Disaster Recovery (DR) site
- Database querying for error resolution using PLSQL and SQL queries
- End-user application system support
Acting I.T Operations Manager
Zambia National Commercial Bank (ZANACO)
12.2012 - 01.2014
- Manage IT Operations i.e., ensure systems availability is achieved as per SLAs and OLAs
- Participated in IT projects implementations i.e., Oracle ERP implementation, ZRA tax online integration, T+1 Cheque truncation systems implementation, currency rebasing etc
- Coordinate and ensure EOD activities ensuring that they are executed on time and the system is availed to the users on time
- Build, configure and setup branch servers
- Ensure that routine quarterly system preventive maintenance across the branch network is done
- Documentation of IT operations processes and procedures
- Application system and Oracle database administration
- Completed ZANACO country-wide branch core system (flexcube) branch server and Oracle 9i to 11g database upgrade
EOD Operator
Zambia National Commercial Bank (ZANACO)
05.2010 - 11.2011
- Perform EOD operations.
- Backup and restore Oracle, MSQL and ERP databases
- End-user support.
- Desktop application support.
- Database querying using PL/SQL and SQL queries.
- Core Banking (Flexcube) system support and configuration.
- Build, configure, and set up branch servers.
- Perform routine quarterly ICT systems, hardware and network preventive maintenance across the branch network.
- Successful implementation of Zanaco internet banking application on WebSphere.
Bank Teller
Finance Bank Zambia LTD
Choma
07.2007 - 04.2010
- Chair the Choma district clearing (ZECH) house
- Perform cash and clearing transactions in the branch
- Download and prepare daily reports for the branch
Education
Master of Engineering - ICT Security
The University of Zambia
Lusaka06-2025
Master of Science Degree - Operations, Projects, and Supply Chain Management
The University of Zambia
Lusaka06-2019
Bachelor of Science Honors Degree - Computing
The Zambia Centre For Accountancy Studies (ZCAS) / University of Greenwich
Lusaka07-2014
Diploma - Computer Studies
Evelyn Hone College of Applied Arts And Commerce
Lusaka12-2006
Grade 12 School Certificate -
Rusangu Secondary School
Monze12-2001
Skills
- Information Systems and Business Auditing
- IT Security Operations
- IT Operations and Project Management
- Digital Transformation and Change Management
- IT Strategy and Governance
- Enterprise Risk Management
- Supply Chain Management (public procurement)
- Audit programs and processes
- Ethical standards
- Data Analytics (SQL, SPSS, Excel, python)
Certification
- ISACA COBIT19 Implementor
- CISCO Introductory to cybersecurity
- CISA Certificate No.19161143
- PRINCE2 (2009) Foundation Certificate in Project Management
- ITIL Foundation Certificate in IT Service Management (ITILF) AXELOS Global Best Practice
- Risk Analyst by Moody’s
Languages
- English (written and spoken)
- Chitonga
- Silozi
- Nyanja
- Bemba
Publications
Information Systems Acquisition, Development and Implementation Framework: A Case of Zambia, Alex Mulumbe Maka, Jackson Phiri
References
- Mr. Paige Zulu | IT Infrastructure Specialist – 50 maws Project, COMESA Secretariat IT Department, P.O Box 30015, Lusaka, pgzulu@gmail.com, +260 977 610 936
- Mr. Samson Shiwanwa | Head Information Security and IT Risk, Zambia National Commercial Bank, P.O Box 33611, Lusaka, samson.shiwanwa@zanaco.co.zm, +260 977 665 712
- Jackson Phiri (Ph.D.) | Computer Science Department, School of Natural Sciences, The University of Zambia, jackson.phiri@unza.zm, +260 211 293 901, +260 971 827 866
Professional affiliation
- Professional member Institute of Director (IoD) Zambia
- Board Member of the ISACA - Lusaka Chapter, 2023 – 2025
- Member IIA Zambia
- Professional Member of the ICTAZ
Personal Information
- Citizenship: Zambian
- Date of Birth: 03/03/84
- Gender: Male
- Marital Status: Married
Timeline
Senior Information Systems and Technical Auditor
Infratel
06.2024 - Current
Information Systems Auditor
Road Transport and Safety Agency (RTSA)
05.2017 - 06.2024
I.T Projects Coordinator
Zambia Telecommunications Company Limited (ZAMTEL)
09.2016 - 04.2017
Flexcube Systems Analyst
Zambia National Commercial Bank (ZANACO)
01.2014 - 08.2016
Acting I.T Operations Manager
Zambia National Commercial Bank (ZANACO)
12.2012 - 01.2014
EOD Operator
Zambia National Commercial Bank (ZANACO)
05.2010 - 11.2011
Bank Teller
Finance Bank Zambia LTD
07.2007 - 04.2010
- ISACA COBIT19 Implementor
- CISCO Introductory to cybersecurity
- CISA Certificate No.19161143
- PRINCE2 (2009) Foundation Certificate in Project Management
- ITIL Foundation Certificate in IT Service Management (ITILF) AXELOS Global Best Practice
- Risk Analyst by Moody’s
Master of Engineering - ICT Security
The University of Zambia
Master of Science Degree - Operations, Projects, and Supply Chain Management
The University of Zambia
Bachelor of Science Honors Degree - Computing
The Zambia Centre For Accountancy Studies (ZCAS) / University of Greenwich
Diploma - Computer Studies
Evelyn Hone College of Applied Arts And Commerce
Grade 12 School Certificate -
Rusangu Secondary School
Similar Profiles
Nirbhay TripathiNirbhay Tripathi
Circle Head at Greentech Infratel Pvt. Ltd.Circle Head at Greentech Infratel Pvt. Ltd.
Archana YadavArchana Yadav
Senior Manager, Risk and Legal (Corp) at Summit digital Infrastructure Limited, a Brookfield Co. (erstwhile Reliance Infratel Private Ltd.)Senior Manager, Risk and Legal (Corp) at Summit digital Infrastructure Limited, a Brookfield Co. (erstwhile Reliance Infratel Private Ltd.)
LOUIS KOFI DAGODZOLOUIS KOFI DAGODZO
Civil Supervisor at Park Infratel Ghana LtdCivil Supervisor at Park Infratel Ghana Ltd