Professional IT leader with 12+ years' experience delivering technology strategy, project portfolio management, governance, and service delivery in financial and telecom sectors, seeking to drive First Capital Bank's country technology operating model and prioritized change initiatives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Database Administrator
Zambia Electronic Clearing House Ltd
10.2020 - Current
Lead database administration and incident management for national payment systems, ensuring high availability and 99.99% uptime while adhering to SLAs and risk management requirements; managed change requests and escalation to limit operational impact.
Drive cross-functional project delivery as client lead on Power BI analytics, FIS national payment system upgrade, Cheque Truncation System high-availability implementation, Shared Agency Banking & QR Code and NetSuite rollouts, applying project governance, BRD/UAT practices, and vendor coordination.
Analyst & Modelling Specialist
SPRY Consult Ltd
02.2018 - 02.2020
Aligned business and technology strategy for clients by developing BRDs, process designs, and prioritized project backlogs supporting medium-term plans and business objectives; assessed project interdependencies and risks.
Managed project timelines, costing, stakeholder reporting and applied SDLC governance to ensure requirements, testing, and delivery met agreed standards.
IBM UNICA Data Specialist SME
IBM Zambia Ltd
07.2015 - 12.2016
Designed and optimized Airtel Marketing campaign workflows and coordinated with offshore L2/L3 support to deliver marketing system enhancements, improving engagement and ensuring revenue uplift by target margins.
Provided technical expertise and documentation to support system upgrades and vendor-managed services.
Business Systems Support Administrator / Database Administrator
Zamtel Ltd
01.2011 - 06.2015
Managed ERP and database operations including patching, backup/recovery, access control and disaster recovery planning, ensuring change governance and service continuity across critical systems.
Trained cross-functional teams, developed SLAs and reduced ticket resolution times through process improvements and performance development coaching.
Extensive vendor management, stakeholder engagement and collaboration with executive sponsors on system enhancements and business cases across roles since 2011.
Experience liaising with Oracle Support and third-party providers to implement and sustain enterprise systems, meeting audit and compliance requirements.
Education
Bachelor of Computer Applications -
Amity University
India
01.2023
4th Year Transcript - Computer Studies
University of Sunderland
UK
Diploma - Object-Oriented Computing
NIIT
Botswana
Skills
Technology Strategy
Project & Portfolio Management
IT Governance & Risk Management
Service Delivery & SLA Management
SDLC & Change Control
Business Continuity Planning
Vendor Management
Stakeholder Engagement
Database Administration
Cloud Fundamentals (AWS Azure)
BRD & UAT
Performance Development Coaching
Certification
• Oracle Certified Applications Developer Rel 6 • AWS Certified Cloud Practitioner • Microsoft Azure Data Fundamentals • Oracle Autonomous Database Cloud Specialist • Oracle OCI Associate Architect • ITIL Foundation v3 • Cisco Cybersecurity Essentials • Huawei HCIA Routing & Switching • Payment Systems • CompTIA A+ • CompTIA Network+ • Full Member, ICT Association of Zambia -
Key Projects
National Financial Switch Upgrade: Currently leading database migration activities, enabling 1.5 Mil + daily transactions.
National Financial Switch ERP rollout: Technical Team member that streamlined billing processes for cost savings.
National Financial Switch Shared Agency Banking & QR Code Project: Lead member for interoperable digital payment channels managing databases.
National Financial Switch Business Intelligence rollout: Lead architect and operations member
COMESA AMPRIP: Lead trainer and platform manager for Food and Agricultural Management System
Technical Support Specialist Networks at CENTER FOR INFECTIOUS DISEASE RESEARCH IN ZAMBIA(CIDRZ)Technical Support Specialist Networks at CENTER FOR INFECTIOUS DISEASE RESEARCH IN ZAMBIA(CIDRZ)