Alice Manda
Lundazi,ZAMBIA
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams. Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Overview
24
24
years of professional experience
Work History
Branch Manager
Access Bank Zambia
05.2023 - 08.2025
- Monitored branch performance against key performance indicators, implementing corrective actions to exceed objectives.
- Maintained professional customer interactions, enhancing service quality and promptly resolving client issues.
- Implemented effective sales strategies, consistently achieving and surpassing branch targets.
- Oversaw daily operations to ensure timely task execution and optimal resource allocation.
- Evaluated employee performance through regular appraisals, fostering continuous skill development within the team. managing 13 staff in my unit.
- Strengthened relationships with key clients, securing long-term partnerships that drove revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials, including budgeting and forecasting, to support accurate reporting and decision-making.
Branch Manager
Atlas Mara Zambia
11.2017 - 03.2023
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently, branch has grown balance sheet to 3000 customers
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Assistant Manager
Finance Bank, Zambia
11.2014 - 02.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment., have more than 10 staff currently.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Supervisor
Finance Bank Zambia
03.2007 - 07.2015
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions. we have a customer complaint system in place to manage this process.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence, we have 5 value as an organization which is our guide
Clerk Processor
Finance Bank Zambia
02.2002 - 03.2013
- Reduced processing time by implementing automation tools for repetitive tasks.
- Demonstrated attention to detail when reviewing documents for errors or discrepancies.
- Contributed to training new hires, sharing knowledge and best practices for optimal performance. I have trained about 13 of my staff and they are bring value to the institution in terms of balance sheet growth.
- Streamlined data entry processes for increased accuracy and productivity.
- Increased operational efficiency by maintaining organized workspaces and managing inventory levels accordingly.
- Maintained strict confidentiality while handling sensitive information and documentation.
- Improved document organization by implementing an efficient filing system.
- Exceeded performance goals consistently, setting a positive example for peers and demonstrating commitment to excellence.
- Adapted quickly to changes in procedures or technology, minimizing disruptions in daily operations.
Education
Bachelor of Science - AIrtificial Inteligence For Leaders
University of Texas
USA03.2025
Bachelor of Arts - Tourism And Travel Management
LIEUTEBM University
Lusaka Zambia01.2016
Bachelor of Arts - Finance And Accounting
University of Zambia
Lusaka, Zambia01.2012
Bachelor of Arts - Business Administration
Cambridge International College
UK03.2009
Skills
- Branch operations management
- Customer service
- Customer relations
- Client relationship management
- Strong team-builder
- Verbal/written communication
- Cash handling
- Decision-making
Timeline
Branch Manager
Access Bank Zambia
05.2023 - 08.2025
Branch Manager
Atlas Mara Zambia
11.2017 - 03.2023
Assistant Manager
Finance Bank, Zambia
11.2014 - 02.2017
Supervisor
Finance Bank Zambia
03.2007 - 07.2015
Clerk Processor
Finance Bank Zambia
02.2002 - 03.2013
Bachelor of Arts - Tourism And Travel Management
LIEUTEBM University
Bachelor of Arts - Finance And Accounting
University of Zambia
Bachelor of Arts - Business Administration
Cambridge International College
Bachelor of Science - AIrtificial Inteligence For Leaders
University of Texas
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