Alick Malambo
Kitwe,Zambia
Summary
Information and Knowledge Manager with expertise in information management principles and techniques. Proven ability to lead technology projects and improve operational efficiency. Skilled in data centre management, network design, and stakeholder communication. Proficient in managing Azure and Microsoft server environments, with a strong background in LAN/WAN campus networks utilizing Cisco technologies. Demonstrates exceptional analytical skills and effective communication for help desk management and report writing. Committed to implementing sustainability practices and leveraging business intelligence software to enhance operational efficiency and drive informed decision-making.
Overview
12
12
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work history
Technology Operations Manager – Infrastructure/ Infrastructure Systems Manager
Zambian Breweries Plc.
2019.01 - 2025.06
- In country project lead SD WAN migration achieving full implementation.
- Spearheaded the Connected Brewery project, significantly enhancing process control.
- In country lead Digital Work Place project 100% achieved.
- Covid Business continuity committee member. Achieved 98.7% systems availability.
- Successfully rolled out SEMEQ Condition Monitoring System across all 3 Zambian Breweries plants achieving full implementation (Process Control Automation).
- Managed successful relocation and upgrade of data centre with no business disruption.
- Successful upgrade of Zambian Breweries Ndola Campus network during plant expansion modernization project achieving full implementation.
- Successfully migrated servers to Azure Cloud services with no negative impact on business achieving full implementation.
- Oversaw the integration of smart invoicing with the company ERP, ensuring seamless operations.
Systems Administration
2017.09 - 2019.01
- Deploy and upgrade IT LAN/WAN Infrastructure as per business growth requirements.
- Raise and implement changes to IT Infrastructure in line with ITIL best practices.
- Implement stakeholder requirements for IT Infrastructure.
- Support IT Infrastructure Projects.
- Maintain IT Infrastructure to agreed SLAs.
- Monitor and optimize IT Infrastructure in line with business policies.
- Resolve IT Infrastructure incidents and problems as raised by users.
- Secure IT Infrastructure.
- Ensure Continuity and Recovery for IT Infrastructure.
- Duties and Responsibilities
End User Support Specialist
2013.01 - 2017.09
- Ensure network availability across the business (Zambian Breweries, National Breweries and Heinrich’s Beverages).
- Ensure network availability to depots.
- Ensure timely resolution of user requests as logged onto the service desk.
- Ensure internet availability across the business.
- Perform system backups and restoration.
- Ensure End User devices function normally.
- Conduct IT inductions.
- Manage suppliers and contractors.
- Provide support to end users.
- Ensure network and end user device security.
- Carry out asset management and maintenance.
- Duties and Responsibilities
Education
Bachelor of Science - Computing (HONS)
University of Greenwich
London United KingdomCCNA Discovery 3 - Routing and Switching
Cisco Academy
United States of AmericaManagement Information Systems - IMIS
Zambia Centre For Accountancy Studies
LusakaCertificate - IT Service Management (ITIL)
Atheros
LusakaHigh School Diploma - Grade 12 Certificate
Hillcrest National High School
Livingstone 2000.01 - 2002.12
High School Diploma - Grade 9 Certificate
Kafue Boys Secondary School
Kafue 1998.01 - 1999.11
Primary School Certificate
Rhodes Park School
Lusaka 1991.01 - 1997.10
Skills
- People Management (Supervision, Mentorship, Customer Expectation Management)
- Data Centre Management (Azure, Microsoft Server, Symantec)
- Network design, Implementation and Management (LAN/WAN Campus Networks Cisco and Cisco Meraki, Solarwinds)
- Analytical and Quantitative skills
- Good Communication Skills (Help Desk Management, Service Now, Report writing)
- Risk assessment and mitigation
- Team Leadership
- Microsoft Office Suite
- Vendor relationships management
- Project coordination
- IT infrastructure
- Health and Safety Compliance
REFERENCES
- Preston Kabunda, Manufacturing Systems Manager, +260763884107, Zambian Breweries Plc.
- Lisetei Ndiyoyi, Data Manager, 0977679128, Palm Associates Ltd.
- Robby Silwenga, IT Manager, 0961610057, NICO Insurance (Zambia) Ltd
Certification
- Engineering Institute of Zambia (EIZ) - Professional Engineer
- Engineering Registration Board (ERB) - Registered Engineer
- Information and Communication Technology Association of Zambia (ICTAZ) - Full Member
Languages
English
Fluent
Timeline
Technology Operations Manager – Infrastructure/ Infrastructure Systems Manager
Zambian Breweries Plc.
2019.01 - 2025.06
Systems Administration
2017.09 - 2019.01
End User Support Specialist
2013.01 - 2017.09
High School Diploma - Grade 12 Certificate
Hillcrest National High School
2000.01 - 2002.12
High School Diploma - Grade 9 Certificate
Kafue Boys Secondary School
1998.01 - 1999.11
Primary School Certificate
Rhodes Park School
1991.01 - 1997.10
Bachelor of Science - Computing (HONS)
University of Greenwich
CCNA Discovery 3 - Routing and Switching
Cisco Academy
Management Information Systems - IMIS
Zambia Centre For Accountancy Studies
Certificate - IT Service Management (ITIL)
Atheros