Alick Simungala

Adept in Helping Companies Translate Their Business Goals to Reality.

Dedicated to customer satisfaction with focused delivery of technical solutions as per requirements. Proven expert in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Insightful Information Technology professional with over 26 years of IT experience and leadership including oversight of Infrastructure, application support and security services. Highly adept in Knowledge Management development, technology needs assessments and staff training.

Successfully coordinates project work to mitigate risks and solve technical issues while providing IT budget oversight across the organizations I have worked for

I posses extensive experience in a variety of IT platforms and applications. Technology expert with over two decades of experience which includes exposure in UNIX, Microsoft Windows Server platforms, Microsoft Exchange Mail Server Setup and administration, Oracle and SQL Server Administration, Lotus Domino Mail Server Administration, Cisco Routing and Switching Installations and configurations

· Impeccable communication skills and ability to create relationships and partnerships.

· Possesses analytical and evaluation capabilities with proven track record of accuracy and precision

· Team Leadership skills – led the UN ICT Interagency Technical Working Group in The Business Operational Strategy project from 2021 to 2023

· Attention to small details and excellent critical thinking, decision making, management, and leadership skills.

· Self-starter

• Successful implementation of the network infrastructure environments at the two internationally funded projects. At the MSDP, a 5-year project funded by the European Union, I from the scratch designed an Active Directory Microsoft Windows Server domain infrastructure for the Ministry of Mines. I set up Local Area Networks in the identified government institutions as well as Wi-Fi networks to facilitate effective collaboration and sharing of vital information.
• At the Millennium Challenge Account project, a USAID funded project, I had a successful rollout of a Microsoft Windows Server 2003 domain infrastructure network, with LAN and Wi-Fi networks for the Ministry of Home affairs.

• At UNICEF Zambia, I have overseen successful migrations of various platforms. I was selected to be part of a group to implement the Enterprise Content Management platform on SharePoint Online. I played a significant role in providing capacity building to staff and ensured that users adopted the system with fewer problems. In addition, I have spearheaded the migration of the legacy network infrastructures along the way to having the office being part of the UNICEF global CloudOne network.
• Achieved improved customer satisfaction by ensuring that the submitted IT cases were resolved timely as defined by the SLAs in the case management system. To demonstrate this, I developed a dashboard that reported SLAs breached vs SLAs achieved. This report was shared with senior management as well as All Staff meetings where as ICT Team we ensured the achieved SLAs were above 95% and consequently earned user trust and accountability.

MCSE

I grew up watching these, I call them traditional sports as they have existed from many years back. I particularly follow soccer and boxing.