Alick Simungala

Ensuring the smooth operation and security of the organization's information and communication technology infrastructure and systems which included provision of technical support to users, managing ICT resources, implementing and maintaining solutions, and contributing to the development of ICT strategies and policies.

• Technical Support and Training: Provide end-user support, troubleshooting technical issues, delivering training on ICT tools and systems.
• ICT Infrastructure Management: Ensuring the availability, security, and reliability of the ICT infrastructure, including hardware, software, networks, and telecommunications.
• System Implementation and Maintenance: Implementation and maintenance of UNICEF's core ICT systems such as ERPs, SharePoint Online and other local office requirements
• ICT Policy and Strategy: Contribution to the development of ICT policies, guidelines, and strategies, including those related to Technology for Development (T4D).
• Partnerships and Collaboration: Working with internal and external stakeholders to identify and address ICT needs, and to promote collaboration and knowledge sharing.
• Security and Risk Management: Ensuring the confidentiality, integrity, and availability of ICT systems and data, and managing risks related to ICT security and business continuity.
• Innovation and Technology for Development: Supporting the implementation of innovative ICT solutions for UNICEF programs, including mobile platforms, data analysis tools, and digital business process tools.
• Resource Management: Managing ICT resources, including hardware, software, licenses, and contracts.

• Collaborated with the Zambian government as ICT focal point for the USAID funded project, in the rollout of the ICT infrastructure for identified government institutions
• Supervised short-term consultants, drafted scopes of work and specifications for major IT procurements.
• Provided capacity building in form of training government staff in in the newly implemented applications and systems.
• Led in the upgrade project of legacy government systems, coordinating with assigned consultants and developers.
• Supported the integration and automation of business processes and specialized ICT systems.
• Assessed business project business requirements to forecast annual budgetary operational costs.

• As IT focal for the European Union project, I was charge of the design and implementation of ICT infrastructure for the Ministry of Mines to facilitate seamless integration of various ICT systems.
• Designed, installed and maintained MS SQL database servers in the ministry of mines to facilitate the implementation of the mining Cadastre system.
• Implemented effective monitoring solutions to track system performance metrics, enabling proactive issue resolution for systems installed in the ministry
• Reduced downtime by proactively identifying potential issues and resolving them before they escalated.
• Organized meetings to deliver status reports to stakeholders for project progress.

• Performed migrations of legacy platforms (UNIX) to Microsoft Windows 2000 Active Directory infrastructure
• As a Microsoft Certified Systems Engineer as I was assigned with the role of designing, implementing and maintaining Microsoft Windows Servers.
• I was charged of the Development and update of the Disaster Recovery and Business Continuity plans.
• Was in charge of the implementation and maintenance of the state of the art conferencing systems in the organization's meeting rooms.

• Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
• Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
• Design and implementation of the Oracle Relational Databases.
• Designed and generated reports as requested by stakeholders by using SQL to manipulate database information.