Allan Mshanga
Lusaka
Summary
Dynamic and dedicated waitress with a proven track record at Marshlands Lodges and Apartment, excelling in customer service and multitasking. Known for enhancing guest experiences through attentive service and effective complaint resolution. Skilled in cash handling and menu recommendations, consistently fostering a welcoming atmosphere and building rapport with patrons.
Personable and customer-focused with flair for creating positive dining experiences. Possesses strong understanding of menu knowledge and food safety practices, coupled with excellent communication and multitasking skills. Dedicated to providing outstanding service and ensuring guest satisfaction.
Overview
2
2
Languages
1
1
Certification
1
1
year of professional experience
Work History
Waitress
Marshlands Lodges and Apartment
Lusaka,Zambia
02.2023 - 11.2023
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Processed payments, issued receipts, and balanced cash transactions carefully.
- Delivered meals and beverages while maintaining attentive service standards.
- Cleared and reset tables efficiently to support smooth dining room flow.
- Maintained cleanliness of dining areas, service stations, and guest-facing surfaces.
- Assisted with daily opening and closing duties, including restocking supplies and organizing service areas.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
General Hospitality
Lusaka Youth Resource Centre
Lusaka06-2022
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Decision-making
- Hospitality service expertise
- Cash handling
- Menu recommendations
- Handling complaints
- Food running
- Service prioritization
- Memory retention
- Active listening
- Accurate money handling
- Complaint resolution
- Supply restocking
- Table bussing
- Upselling techniques
- Menu presentation
- Food presentation
- Beverage preparation
- Seating arrangements
- Upselling
- Table setting knowledge
- Guest relations management
- Food station setup
- Special event coordination
- Bill computation
- Food production
- Front-of-house display creation
Certification
- general certificate Training - 1 year
Languages
English
Professional Working
nyanja
Limited Working
Timeline
Waitress
Marshlands Lodges and Apartment
02.2023 - 11.2023
General Hospitality
Lusaka Youth Resource Centre