Allen Mandishona
Banker
Ruwa,Harare, Zimbabwe
Overview
26
26
years of professional experience
Work History
Head IT Service Management
Stanbic Bank Zimbabwe
06.2024 - Current
- Strategy formulation for Bank wide IT Service Management as well as Data Centre both medium and long term
- Leadership of the Service Management and Data Centre teams in all their day to day duties
- Provide leadership in Problem management, incident management, Governance and Change management for IT Bankwide
- Perform post mortem exercises for high and critical incidents
- Lead monitoring and evaluation of third party vendor assessment processes
- Participate in monthly governance committee meetings(IT Steering Committee and Technology & Operations Executive committee)
Solution Train Engineer
Stanbic Bank Zimbabwe
11.2022 - Current
- Strategy formulation for Always On Service Management unit both medium and long term
- To participate in lean agile transformation
- Participate in monthly governance committee meetings(IT Steering Committee and Technology & Operations Executive committee)
- Leadership of the Always On Service Management unit in all their day to day duties
- Coaching leaders on new processes and incorporating best practices
- Crafting the Always On unit strategic plan
- Facilitate solution management
- Plan and prioritise Program Increments(PI) and facilitating the PI planning sessions
- Execute agile solution training based on PI objectives
- Foster collaboration amongst and across various release train teams
- Training the Site Reliability Engineers for Stanbic Bank Zimbabwe
- Management and user support for production systems
- Draft and coordinate Service Level Agreements(SLAs) between IT and Business as well as with application vendors, Service Level Objectives(SLOs) for Business as well as monitoring of Service Level Indicators(SLIs)
- Monitoring of IT-Business Service Level Agreements for production systems in line with the 24/7 Always-On Standard Bank group strategy
Manager Operations Data Centre Services and Site Reliability Engineer
Stanbic Bank Zimbabwe
05.2020 - 10.2022
- Management and maintenance of Production applications and systems
- Management and user support for production systems
- Draft and coordinate Service Level Agreements(SLAs) between IT and Business as well as with application vendors, Service Level Objectives(SLOs) for Business as well as monitoring of Service Level Indicators(SLIs)
- Monitoring of IT-Business Service Level Agreements for production systems in line with the 24/7 Always-On Standard Bank group strategy
- Gap analysis for systems and applications in meeting 24/7 Stanbic Bank strategy
- Systems, Applications and processes enhancements and automation in line with always-on strategy
- Solutions Architecture for system enhancements and new products or systems
- Critical systems deep dives
- Systems base level observability with a thrust on monitoring system servers’ performance
- Advanced Level Observability configuration to provide advanced monitoring of systems
- Critical Blast Radius Reduction for critical applications and systems
- Management of third party integrated solutions(ZIMRA on OmniChannellHub, Mobile Banking, Ecocash Wallet USSD Banking services, DSTV, AML,ZIPIT, POS, RTGS)
- Software and hardware vendor management
- Finacle Core Banking system support
- Technical lead for Digital Products and Innovation
- Incident Management and reporting Production lead(Including Root Cause Analysis)
- Information Technology project management lead on Program Increment (Agile framework) and Voice of Customer(VoC) methodologies
- Information Technology audit assessment and vulnerability resolution
- Supervision of core banking system start and end of day processing
- Management and monitoring of Data Centre infrastructure(servers, power supply system, networks, file suppression system)
- Management of Production site to Disaster Recovery site dynamic data replication and changeover for the Bank’s applications
- Operation and Information Risk management for IT processes, changes and systems
- Management of systems and data redundancy
- Supervision of real time monitoring of electronic channels transaction processing
- Supervision of and support for the OmniChannelHub(OCH) channel products(online banking, enterprise online, smartapp, mobile banking, alerts solution)
- Supervision for real time monitoring and troubleshooting of card transactions processing
- Team leadership and supervision of the Data Centre team
- Production lead for change deployment into Production environment
- Production support for change governance process
- Data Reservoir and Data storage management and support
- Production systems backup and contingency planning management
- Applications adherence to information security standards including periodic penetration testing
- Employee evaluation for Production Data Center team
- Vendor management for Production services
- Management of always-on 24/7 production support
- IT Production Lead for Bank Projects
Acting Manager Core, Applications Support and Change
Stanbic Bank Zimbabwe
07.2019 - 04.2020
- Lead the formulation of Business continuity policy for Stanbic Zimbabwe IT and report all business continuity plans to the Chief Information Officer for Stanbic Zimbabwe
- Lead the Core, Applications support and change unit in IT
- Digital products innovation and development, testing and deployment
- Management of third party integrated solutions- Lead system integration testing and User acceptance testing(ZIMRA on OmniChannellHub, Mobile Banking, Ecocash Wallet USSD Banking services, DSTV, AML,ZIPIT, POS, RTGS)
- Applications information security risk profiling
- Operation and Information Risk management for IT processes, changes and systems
- Incident Management Lead for the Applications support team(including Root Cause Analysis)
- Applications penetration testing and cyber-resilience testing
- Vendor management for applications and product development
- Evaluation of employee performance for the Core, applications support and change unit in IT
- Lead strategic technical solutions for Stanbic Zimbabwe Finacle core banking
- Participate in country and Standard Bank group change advisory board for evaluating and approving all country system changes
- Lead Finacle core banking patches testing and deployment into production
- Lead defects management, resolution, testing and deployment into production
- Lead the prioritization of solutions and their development and deployment through the Agile Program Increment (delivery of solutions in iteration) for Stanbic Zimbabwe in liaison with the Stanbic Zimbabwe Chief Information Officer
- Lead and coordinate the business continuity and disaster recovery testing for locally hosted applications
- Compilation of Disaster Recovery Procedure documents for pre, during and post failover
- Compilation of the IT Business Continuity document and sign-off facilitation by senior management
- New Products scope, design, testing and implementation IT Lead
- Lead support for the Bank’s payments systems which includes : Swift payment systems, local in-country interbank payments system, Global Markets payment system, Country card switch payment system, Card issuing and acquiring payment system, mobile money payment system and Online Banking payment systems
- In-country Disaster recovery technical lead for all cloud and South Africa based applications
- Technical lead for the Stanbic Zimbabwe business continuity and Information risk management committee for business continuity strategic planning and policy formulation reporting to the chief information officer
- Lead and coordinate Stanbic Zimbabwe business solutions development through local vendors
- IT projects management, coordination and deployment
- Overseeing support for system faults for core system and peripheral applications
- Oversee support for Electronic Banking( USSD, Mobile Banking, Online Banking) and Channels( Point of Sale, ATMs, Payment Systems, RTGS STP) as provided by the applications support team
- Coordinate and participate in project testing and implementation
- Lead and coordinate Disaster Recovery Procedures for locally hosted applications and systems
- Attend and participate in the in-country Change management governance process as well as Standard Bank Group Change Advisory Board sessions for changes regulation
- Coordinate patches testing and deployment for core system defects and enhancements
- Oversee and coordinate User Acceptance Testing(UAT) ahead of solutions deployment
- Lead Systems Integration Testing(SIT) for new solutions
- Coordinate IT and business engagement for new solutions
Specialist Ebanking and Channels
Stanbic Bank Zimbabwe
12.2016 - 06.2019
- Lead and motivate the Electronic Banking and Channels team
- Provide support for Electronic Banking( USSD, Mobile Banking, Online Banking, Enterprise Banking) and Channels( Point of Sale, ATMs, Payment Systems, RTGS STP)
- Testing and Implementation of E-Banking and Channels changes and fixes
- Act in the position of Manager Applications Support and Change Control in his absence
- Participation and coordination of Agile Program Increment (delivery of solutions in iteration) for Stanbic Zimbabwe
- IT Project documentation, coordination, implementation and post implementation support
- Support for Core Banking System(Finacle core banking)
- Coordinate and participate in project testing and implementation
- Lead and coordinate Disaster Recovery Procedures for locally hosted applications and systems
- Attend and participate in the in-country Change management governance process as well as Standard Bank Group Change Advisory Board sessions for changes regulation
- Risk mitigation and reporting for changes before and after Change Advisory Board approvals for all new system changes
- Coordinate patches testing and deployment for core system defects and enhancements
- Facilitate User Acceptance Testing(UAT) ahead of solutions deployment
- Carry out Systems Integration Testing(SIT) for new solutions
Change Control and Applications Support Officer
Stanbic Bank Zimbabwe
01.2011 - 11.2016
- Carry out Systems Integration Testing(SIT) for new solutions
- Conduct Testing and Implementation of all approved system changes
- Project Coordination, Testing and Implementation
- Participate in troubleshooting for all applications and systems related faults/malfunctions
- Maintain a record of all Disaster Recovery inventory
- Maintain and Test Disaster recovery systems
- Assist branches in raising work requests to Center IT in South Africa for all new system requirements
- Support for MUB(Misys Universal Banking) core banking system
- Perform systems integration testing for all projects
- Facilitate User Acceptance Testing(UAT), Sign-off by users ahead of changes implementation
- Provide support for ATMs(automated teller machines) and POS(point of sale machines)
- Act in the capacity of Manager Change Control in his absence
- Conduct Disaster recovery processes with all branches and head office units in Stanbic Zimbabwe
- Management of information systems and Business Continuity
- New Products testing and Implementation
Shift Leader Data Centre
Stanbic Bank Zimbabwe
01.2009 - 12.2010
- Perform Start and End of Day processes for the core banking system as per procedure
- Train and supervise system administrators
- Troubleshooting all system related faults in liaison with Manager Data Centre, Change control officer and Manager Change Control
- Perform ATM software installations
- Train Branch system administrators on system administration
- Provide support to branch system administrators and users
Systems Administrator
Stanbic Bank Zimbabwe
05.2007 - 12.2008
- Perform Start and End of day processes for the core banking system as per procedure
- Perform system data backups and restores as per Standard Bank group guidelines
- Print End of Day reports and archive them daily on Data store
- Monitor ATM server and network activity to ensure uptime is within the agreed standards as per service level agreement with branches
- Perform ATM software installations
- Provide system support to branch system administrators and users
Teller
Stanbic Bank Zimbabwe
03.2007 - 04.2007
- Accept and process customer cash deposits and withdrawals
- Process cash breakdowns and change for customers
- Tick and balance general cash daily
- Process bulk cash deposits
Team Leader Voucher Processing
Stanbic Bank Zimbabwe
02.2003 - 02.2007
- Supervise voucher processing staff
- System Administration for the branch system
- System administration for the clearing system
- Support for CATS(Customer Access Terminal System- an online banking system)
- Installation of CATS and SFI(Salary File Interchange system) at customers’ sites
POD/Clearing Clerk
Stanbic Bank Zimbabwe
02.2000 - 01.2003
- Capture Inward and outward cheques
- Process inward and outward unpaid cheques
- Balance inward and outward suspense accounts daily
- Perform interbank clearing at the Reserve Bank
- Advise treasury the daily clearance settlement figure for dealing purposes
Vouchers Clerk
Stanbic Bank Zimbabwe
03.1999 - 01.2000
- Sort Cheque deposits before forwarding to Voucher processing center for capturing
- Process special clearance cheques with other banks
- Calculate balance pool figures monthly
- Tick the internal vouchers report
- Reconcile Internal suspense accounts
Education
Bachelor of Science - Management Information Systems
Midlands State University
Gweru, Zimbabwe11-2018
MBA -
Great Zimbabwe University
Zimbabwe11-2014
Accomplishments
Won the Africa Regions IT team of the year award-the Stanbic Africa mark of excellence for the year 2016
Won the IT member annual award- 2021 Standard Bank Africa Regions- Engineering Mark of Excellence
Won the IT member annual runner up award- 2022 Standard Bank Africa regions- Engineering Mark of Excellence runner up
Won the Stanbic Zimbabwe Earnest Shackleton Team Endurance award - 2024
Won the Stanbic Zimbabwe Cost Conscious Saver award - 2024
Languages
English
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Data analytics
Google Analytics
Querying Microsoft SQL server 2014
Planning
Leadership
Innovative
Critical thinking
Strong work ethic
Good communication
Agile methodologies
Scrum methodologies
Voice of Customer(VoC) methodologies
Storyboards for projects
Amazon Web Services(AWS) cloud computing
Operational risk management
Business Continuity Management
Cyber Security Policies
ISO27001 & ISO20022
COBIT
PCI DSS Standards
SIEM(Security Information and Event Management)
Site Reliability Engineering
Summary
A highly inspired Techno-Functional specialist with experience in System Analysis, Applications support and business processes and technological integrations. Experience spans from project coordination, project implementation, formulation and implementation of business processes. A member of the following committees: IT Steering committee (a governance committee for IT issues), Technology and Operations Executive committee( that is tasked with executive decision making, crafting and implementing strategic plans for the Technology and Operations unit).
Certification
Institute of Bankers of Zimbabwe Diploma(IOBZ)- IOBZ , Zimbabwe
SRE(Site Reliability Engineering) with Coursera
CCP(AWS Certified Cloud Practitioner)
Affiliations
- An Associate of the Institute of Bankers of Zimbabwe
Timeline
Head IT Service Management
Stanbic Bank Zimbabwe
06.2024 - Current
Solution Train Engineer
Stanbic Bank Zimbabwe
11.2022 - Current
Manager Operations Data Centre Services and Site Reliability Engineer
Stanbic Bank Zimbabwe
05.2020 - 10.2022
Acting Manager Core, Applications Support and Change
Stanbic Bank Zimbabwe
07.2019 - 04.2020
Specialist Ebanking and Channels
Stanbic Bank Zimbabwe
12.2016 - 06.2019
Change Control and Applications Support Officer
Stanbic Bank Zimbabwe
01.2011 - 11.2016
Shift Leader Data Centre
Stanbic Bank Zimbabwe
01.2009 - 12.2010
Systems Administrator
Stanbic Bank Zimbabwe
05.2007 - 12.2008
Teller
Stanbic Bank Zimbabwe
03.2007 - 04.2007
Team Leader Voucher Processing
Stanbic Bank Zimbabwe
02.2003 - 02.2007
POD/Clearing Clerk
Stanbic Bank Zimbabwe
02.2000 - 01.2003
Vouchers Clerk
Stanbic Bank Zimbabwe
03.1999 - 01.2000
Bachelor of Science - Management Information Systems
Midlands State University
MBA -
Great Zimbabwe University
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