Designed and implemented proactive Digital Financial Services /Cyber Crime Risk detection and mitigation strategies. e.g. *707#
Maintained accurate and detailed compliance records.
Responded to compliance-related queries, keeping up to date with changes to regulations.
Spear headed review of SIM card registration guidelines to curb proliferation of fraudulently registered SIM cards and enhance security, credibility and integrity of SIM card registration process
Reported on compliance performance to senior management.
Supported creation of training materials to educate SIM card / Mobile Money Agents on regulations and impact of non-compliance.
Ensured company policies were implemented and adhered to.
Analysed written reports and statements to verify regulatory compliance.
Conducted intensive audits and risk assessments to identify and minimize non-compliance.
Investigated suspicious, irregular or non-regulatory compliant activities.
Senior Investigations Officer
Drug Enforcement Commission
Lusaka
06.2004 - 04.2021
Planned, undertook and supervised complex drug, fraud and money laundering investigations.
Planned and directed general operations to meet organizational goals.
Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
Attended public speaking events to deliver presentations.
Kept sensitive intelligence safe and secure from unauthorised access.
Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
Represented organization at official occasions and board meetings.
Analysed KPIs to establish areas in need of improvement.
Education
Bachelor of Arts - Development Studies with Political Science
University of Zambia
Lusaka
01.2012 - 12.2016
Diploma - Computer Systems Engineering and Hardware Maintenance
Evelyne Hone College
Lusaka, Lusaka Province
01.2003 - 12.2003
GCSEs - Secondary High School Education
Munali Secondary High School
Lusaka, Lusaka Province
Certificate - Police Investigations and Duties
Lilayi Police Training College
Skills
Risk Assessments
Staff training
Implementing policy and procedure
Business acumen
Ability to assess compliance vulnerabilities and risk
Risk Management
Current legislation expertise in [Area of expertise]
Policy development
Quality assurance procedures
Research and analysis
Problem-solving
Communication skills
Team building
Strategic Planning
Leadership
Report development
Safety inspections
Languages
English
Fluent
Lozi
Beginner
Timeline
Compliance Officer - Cyber
ZICTA
03.2021 - Current
Bachelor of Arts - Development Studies with Political Science
University of Zambia
01.2012 - 12.2016
Senior Investigations Officer
Drug Enforcement Commission
06.2004 - 04.2021
Diploma - Computer Systems Engineering and Hardware Maintenance
Expert Member of the Finance, Human Resource and Administration Committee at Zambia Information and Communication Technology Authority (ZICTA)Expert Member of the Finance, Human Resource and Administration Committee at Zambia Information and Communication Technology Authority (ZICTA)