ANDREW CHOLA
Lusaka,09
Summary
Dynamic professional with a solid foundation in administrative support and marketing strategy. Extensive experience in event coordination and public relations, with a passion for building strong client relationships. Detail-oriented and results-driven, with a history of managing projects and leading teams through complex processes. Committed to leveraging analytical skills to identify improvement opportunities and enhance operational excellence.
I am a graduate with experience in teaching, customer service, sales, marketing, and. I have also acquired good communication skills with people from different backgrounds, hence being able to sell products and services efficiently. I also have tremendous report-writing skills and good customer service. I believe I can use this experience to enhance and bring about excellent service delivery.
I hold a Bachelor of Science with Education and a Certificate in Computer Literacy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Greenlight Planet (Sun king)
Lusaka
12.2025 - Current
- Assisted customers with inquiries and product information (LOB) with different lines of business.
- Working on different lines of business (LOB), such as OTP and installation tickets for customers, as well as other lines of business, including inbound, VVP (videos prospect, three-way call), and a services deck that ensures escalated issues are solved.
- Collaborated with team members to improve service delivery standards.
- Provided customer support through computer services or software, email, and chat channels.
- Resolved customer complaints efficiently and professionally through various channels, such as inbound and three-way calls.
- Handled escalated issues with professionalism and empathy.
- Analyzed market trends to identify opportunities for growth and expansion.
- Conducted market research and analysis to identify potential business opportunities.
Customer Care agent/ Debt Collector
Mwachangu Money Lending Enterprise
Lusaka
07.2023 - 11.2025
- Handled inbound and outbound calls to assist customers with their accounts, ensuring issues were resolved promptly and accurately.
- Maintained detailed records of customer interactions and transactions to provide accurate updates and ensure compliance with company policies.
- Utilized conflict resolution skills to address and diffuse challenging situations with customers, resulting in positive outcomes and strengthened relationships.
- Executed follow-up communications to ensure timely payments, enhancing the efficiency of the debt recovery process.
- Assisted customers in understanding payment terms and conditions, fostering goodwill and compliance during collection processes.
- Assisted customers with loan inquiries and account management processes.
- Maintained accurate customer records in the database system.
- Identified customer needs and provided appropriate solutions.
- Responded to customer concerns through phone and email communication.
Team leader management data for research
Data collector
Kabwe
04.2023 - 05.2023
- Implemented research methodologies to gather qualitative and quantitative data for improved community outreach and polling practices.
- Led a team in analyzing electoral data to derive insights that inform strategic decisions for future campaigns.
- Led team in data collection activities and ensured adherence to protocols.
- Reviewed collected data for accuracy and consistency before submission.
- Implemented process improvements to enhance efficiency in data collection tasks.
Debt Collector/ Customer Care Agent
Singularity Financial Solution ( Hiloan)
Lusaka
01.2023 - 04.2023
- Effectively communicated payment expectations and options to customers while addressing their concerns.
- Maintained accurate records of customer interactions and payment plans to ensure compliance and follow-up on outstanding debts.
- Executed customer service strategies to improve customer satisfaction while managing debits and collections.
- Managed customer accounts to ensure timely payment and maintain strong customer relationships.
Sales Manager for timbers production
Yamako Company
Kabwe
01.2021 - 01.2022
- Established and maintained relationships with key clients in the timber industry to foster long-term partnerships and repeat business.
- Collaborated with production teams to align sales objectives with manufacturing capabilities, ensuring timely delivery of products to clients.
- Trained and mentored the sales team on timber product knowledge, sales techniques, and customer service best practices to enhance overall performance.
Marketing director /sales
Desa mobile food
Kabwe
02.2021 - 11.2021
- Developed and executed strategic marketing plans to drive sales growth and brand awareness in competitive markets.
- Managed multi-channel marketing campaigns, including digital marketing, social media, and traditional advertising, to maximize reach and engagement.
- Conducted comprehensive market research to tailor marketing initiatives and promotional efforts to specific customer segments.
Accountant
J.k Internet café
Kabwe
01.2016 - 12.2020
- Research and report writing.
- I.c.t
- Managed daily cash flow and inventory transactions for the internet café.
- Assisted in reconciling bank statements and resolving discrepancies.
- Reported on financial results including balance sheets, income statements, cash flow statements.
Polling Assistant
ECZ
Kabwe
01.2016 - 01.2016
- Provided support to voters by explaining the voting process and assisting with any issues that arose during voting.
- Assisted in the setup and preparation of polling stations to ensure compliance with electoral regulations.
- Coordinated with election officials and security personnel to maintain order and safety at polling locations.
- Participated in training sessions to stay updated on election procedures and best practices for polling staff.
- Asked questions to obtain voter's name, address and age.
Education
Certificate - computer literacy
Hope field
Lusaka08.2022
Degree - mathematics and geography
KWAME NKRUMAH UNIVERSITY
Kabwe12.2020
Secondary certificate -
Kalonga
Kabwe11.2015
Primary -
Lukanga Basic
Kabwe11.2012
Primary -
Neentree
Kabwe09.2010
Skills
- Microsoft Office
- Good communication skills
- Good leadership skills
- Team worker
- Data management
- Relationship building
- Communication skills
- Research methodologies
- Financial reporting
- Money handling
- Escalation management
- Microsoft Excel
- Call center operations
- Data collection
- De-escalation techniques
- Typing proficiency
- Problem resolution
Personal Information
- Date of Birth: 06/27/99
- Gender: Male
- Nationality: Zambian
- Marital Status: Unmarried
- Place of Birth: Lusaka
Languages
English
Advanced (C1)
C1
Tonga
Intermediate (B1)
B1
Nyanja
Advanced (C1)
C1
Bemba
Advanced (C1)
C1
Certification
- Grade 7 certificate, 01/01/10
- Grade 9 certificate, 01/01/13
- Grade 12 certificate, 02/01/16
- Degree, 12/01/20
- Computer literacy, 08/01/22
Accomplishments
- Provided guidance to over 300 voters in understanding the voting process as a Polling Assistant, leading to a smooth voting experience during elections.
- Maintained order and safety at polling locations by effectively coordinating with election officials and security personnel during high-pressure situations.
References
Yamako solution limited
CEO Mr Nthala,
0976694321
Ecz
Kabwe, zambia
J.k. Internet cafe,
kabwe, Zambia
CEO Mrs Kennedy,
0977477791
KWAME NKRUMAH UNIVERSITY
P.o box 80404,
Kabwe, Zambia
Singularity financial solution limited,
Lusaka, Zambia
HR MRSS Nchimunya E hamucheze,
0963868923
Mwachangu money lending
Lusaka, Zambia
HR Mrs Mvula natasha
+260766307530
Greenlight planet (sunking)
Lusaka, Zambia
HR fancis Mulenga
0961455565
Timeline
Customer Service Executive
Greenlight Planet (Sun king)
12.2025 - Current
Customer Care agent/ Debt Collector
Mwachangu Money Lending Enterprise
07.2023 - 11.2025
Team leader management data for research
Data collector
04.2023 - 05.2023
Debt Collector/ Customer Care Agent
Singularity Financial Solution ( Hiloan)
01.2023 - 04.2023
Marketing director /sales
Desa mobile food
02.2021 - 11.2021
Sales Manager for timbers production
Yamako Company
01.2021 - 01.2022
Accountant
J.k Internet café
01.2016 - 12.2020
Polling Assistant
ECZ
01.2016 - 01.2016
Certificate - computer literacy
Hope field
Degree - mathematics and geography
KWAME NKRUMAH UNIVERSITY
Secondary certificate -
Kalonga
Primary -
Lukanga Basic
Primary -
Neentree