Andrew Mubila Nambota
Lusaka
Summary
A generic MBA allows me to be fluid enough to fit into any organization and be an asset. The two disciplines that form the majority of my course content were Finance and Marketing. This coupled with more than a decade of work experience at various levels in different organizations means that seldom meet challenges that I totally fail to hurdle. I have an appreciation of different insurance policies, reading and interpreting financials statements, Service Level agreements, Conflict Management, Leadership, Relationship management, technical underwriting, general operation of business at branch and regional level am highly adept at Customer satisfaction and retention, Customer relationship management, Enhancing product promotion channels, business intelligence and Marketing Strategy formulation and implementation. In addition to the afore mentioned, branch operation skills and figuring out quick-fire solutions to both routine and unique problems have been my forte.
Overview
12
12
years of professional experience
Work History
Chief Commercial Officer (CCO)
Performance Insurance Brokers
02.2024 - Current
- Responsible for overseeing and managing all commercial aspects of the company's operations with primary focus to drive revenue generation, business growth, and profitability.
- Also responsible for the delivery of the company's commercial strategy, working across marketing, sales forecasts and customer teams' budgets to drive business growth.
- Conduct research into industry trends, competitor activities, customer preferences, and other relevant topics.
- Monitored performance metrics such as return on investment, cost per acquisition, gross margin percentage.
- Managed sales teams to meet monthly and annual targets by developing effective incentive plans.
- Organized trade shows, events aimed at increasing visibility of company's products, services among target audiences.
- Identified potential areas for expansion through strategic partnerships or acquisitions.
- Developed and implemented strategies to increase revenue, market share, and profitability.
- Led cross-functional teams in launching new products or services into the marketplace.
- Created and maintained relationships with key customers and partners to ensure long-term growth.
- Designed training programs for sales personnel covering best practices in customer service, negotiation techniques.
- Analyzed customer data to identify trends in the industry and develop new opportunities for growth.
- Provided guidance on product development initiatives that would improve customer experience or boost sales volume.
Head of Marketing - North
General Alliance Insurance Zambia
08.2021 - 01.2024
- Company Overview: Copperbelt Province (Ndola Regional Office)
- Coordinate Marketing team efforts from all northern region branches.
- Regional marketing strategy formulation and Implementation.
- Ensure smooth operations of regional offices and sales contact points.
- Systems thinking and enforcement.
- Generation of leads for Direct and Brokered business.
- Ensuring that sales and expense budgets are met and managed.
- Give support to all sales teams in client and broker visitations to prospect and close sales.
- Working on quotations as per deadline from brokers and clients.
- Ensure underwriting regional database is well maintained and up to date.
- Provide overall statistics for all branches as and when needed to C.E.O.
- Industry and Market intelligence.
- Upscaling/empower subordinates.
- Enforcing system adherence.
- Ensuring all quotations adhere to set reinsurance treaties.
- Increasing sales by fostering generic growth of business lines.
- Weekly regional report generating.
- Value-add linkages and smart client linkages for clients.
- Maintaining an acceptable level of client retention by relationship management with Key clients.
- Copperbelt Province (Ndola Regional Office)
Business Development Manager (North)
Hollard Insurance
03.2021 - 07.2021
- Company Overview: Copperbelt Province (Kitwe Regional Office)
- Generation of leads for Direct and Brokered business.
- Sales, client and broker visitations to generate business as per set budget.
- Working on quotations within 24 hours or as per deadline from brokers and clients.
- Ensure underwriting files have a completed Policy Transaction/document checklist.
- Provide overall statistics for the branch as and when needed.
- Gathering market intelligence.
- Upscaling/empower subordinates.
- Market/region intelligence.
- Looking out for tenders.
- Developing and growing new and existing schemes.
- Weekly client visitation and (or) Phone calls.
- Cross selling on existing customers.
- Client retention and other Relationship management functions.
- Copperbelt Province (Kitwe Regional Office)
Branch Manager Solwezi
Hollard Insurance LTD.
10.2018 - 02.2021
- Manage the day to day running of the branch, that is, Underwriting and Claims processing.
- Leading and directing all branch staff to beat set targets.
- Identifying and targeting new business, and further convincing them to purchase insurance cover.
- Finance activities such as banking and credit control.
- Identifying gaps in subordinates and ensuring that they get the adequate training and development for their role.
- General market intelligence.
- Growing the direct business book and ensuring that client retention remained above the set threshold.
- Growing our Brokered book and ensuring that clients and brokers are satisfied with effective and efficient service to all clients.
- Ensuring that all company assets are utilized in an effable manner to assist in the meeting of set targets.
Branch Manager Solwezi
Goldman Insurance
01.2015 - 08.2018
- Manage the daily activities of the branch office, such as claim processing, marketing and auditing, loss prevention, and underwriting.
- May provide guidance to subordinates on more complex issues.
- Leading and directing all branch staff to achieve set goals.
- Handled all branch office supervisory responsibilities according to compliance and organizational policies, including interviewing and hiring, setting goals, business management, performance management, and staff training and development.
- Leading team to achieve timely and effective goal realization, service delivery, cost and profitability control for sales, operations, customer support and administration of the Branch Office.
- Coach, lead, develop and motivate sales and service representatives to achieve results, which meet or exceed goals and objectives.
Market Research Analyst
Goldman Insurance Limited
10.2013 - 12.2014
- Company Overview: Lusaka, Headquarters
- Provide business intelligence and reports for top management.
- Identifying new business opportunities for the company.
- Plan and help in the execution of business strategy and development in the company, countrywide.
- Compiling countrywide reports for all marketing executives, sales agents and branches.
- Developing and executing Customer retention strategies and incentives.
- Anticipate client needs and ensure that the organization remains proactive to them.
- Identifying training needs of marketing executives and meeting said needs.
- Lusaka, Headquarters
- Actively involved in the credit control and debt collection team, which ensures that the company maintains stable gearing.
- Ensure that all non-performing Marketing Executives are given proper guidance and skills training necessary to effectively meet and beat targets.
Sales Administrative Assistant
AIRTEL Zambia Limited
08.2013 - 09.2013
- Company Overview: Lusaka, Headquarters
- To communicate efficiently and effectively with countrywide sales executives and agents in order to maintain sales excellence.
- Ensure stock levels in the country wide warehouses do not drop below set threshold.
- Adhere to the set Service Level Agreements (SLAs).
- Lusaka, Headquarters
Education
Masters degree - Business Administration
SRM university
Chennai, India01.2013
SAP Business one -
Mukesh Infosys
01.2013
Degree - Business Administration
DMI St Eugene
01.2010
Grade 12 Certificate -
Matero Boys Secondary School
01.2003
Grade 7 certificate -
Birds field international school
01.1998
Skills
- Market research
- Budgeting
- Credit control
- Strategic Leadership
- Debt Management
- Revenue generation
- KPI development
- Client Presentations
- Product conceptualisation
- Team Leadership and Training
- Client Relationship Management
- Key Relationship Management
References
- Mr. Vilunjike Mphande, Regional Chief Commercial Officer North, Minet Zambia Insurance Brokers Limited, vilunjike.mphande@minet.co.zm, +260 96 027111
- Mr. Delax Chilumbu, Relationship manager, Stanbic bank, delaxchilumbu@gmail.com, +260 96 7982521
- Mr. Peter Bwalya, Portfolio Manager, Kukula Seed Fund, pb@kukulaseed.com, +260 96 9280201 or +260 97 7781102
- Mr. Vincent Nabulembela, Head of Department - Laboratory Support, Alfred H. Knight Zambia (limited), vincent.nabulembela@ahkgroup.com, +260 97 0330521
Languages
English
Advanced
C1
Timeline
Chief Commercial Officer (CCO)
Performance Insurance Brokers
02.2024 - Current
Head of Marketing - North
General Alliance Insurance Zambia
08.2021 - 01.2024
Business Development Manager (North)
Hollard Insurance
03.2021 - 07.2021
Branch Manager Solwezi
Hollard Insurance LTD.
10.2018 - 02.2021
Branch Manager Solwezi
Goldman Insurance
01.2015 - 08.2018
Market Research Analyst
Goldman Insurance Limited
10.2013 - 12.2014
Sales Administrative Assistant
AIRTEL Zambia Limited
08.2013 - 09.2013
Masters degree - Business Administration
SRM university
SAP Business one -
Mukesh Infosys
Degree - Business Administration
DMI St Eugene
Grade 12 Certificate -
Matero Boys Secondary School
Grade 7 certificate -
Birds field international school