Summary
Overview
Work History
Education
Skills
Languages
Affiliations
REFFERENCES
Timeline
Generic

ANDREW MWANZA

LUSAKA ,ZAMBIA

Summary

Experienced professional with a strong background in warehouse operations oversight, materials handling techniques, and inventory control software mastery. Proficient in supply chain processes, stock control, and safety compliance, with expertise in SAP reporting tools and warehouse management systems. Skilled in order processing, supplier relations, and material availability tracking to ensure seamless operations. Dedicated to optimizing efficiency and maintaining high standards of accuracy within dynamic supply chain environments.

Driven and ambitious marketing professional with background in developing digital marketing strategies and completing market research. Creative, friendly and communicative team player. Proven success in crafting SEO-optimized written content that improves online rankings.

Proactive Customer Service Executive with resolve to remain calm under extreme pressure. Handles complex cases with expert problem-solving skills. Delivers comprehensive resolution services for customers.

Driven Customer Service Executive with talent for resolving issues and enhancing customer satisfaction. Excelled in managing high-volume inquiries, leading to improved retention rates and positive feedback. Known for creating streamlined processes that boost team performance and operational efficiency.

Charismatic and confident communicator with natural ability to engage audiences and create compelling content. Possesses excellent verbal communication skills and knack for storytelling, combined with ability to think on their feet. Eager to make significant impact and bring fresh perspectives to role.

Overview

9
9
years of professional experience
8
8
years of post-secondary education

Work History

Administrative assistant

TAWANSANGTHONG
Choma, Muchinga
06.2024 - Current
  • Managed front desk duties to ensure smooth operation of reception area.
  • Streamlined administrative processes for increased efficiency in workplace.
  • Ensured efficient travel arrangements for staff including booking flights and accommodations.
  • Assisted in preparation of regularly scheduled reports for upper management review.
  • Maintained stock levels to avoid shortages in office supplies.
  • Contributed to team effort by accomplishing related results as needed.
  • Initiated purchase orders for office supplies ensuring cost-effective procurement.
  • Updated company databases by inputting new employee contact information and employment details.
  • Submitted timely reports which provided critical updates on various projects.
  • Handled sensitive information discreetly maintaining high level confidentiality at all times.
  • Supported accurate record-keeping with proficient data entry skills.
  • Collaborated with HR officers during recruitment process to streamline candidate screening.
  • Expedited document filing system with new, organized method.
  • Facilitated internal communication.
  • Arranged filing systems for easy use and retrieval by personnel.
  • Sorted and organized different types of information by document type, personnel or location.
  • Kept adequate office supplies on hand to support staff and business requirements.
  • Streamlined administrative processes for increased efficiency in workplace.
  • Organized client meetings, prepared agendas and took detailed minutes.
  • Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
  • Interacted professionally with clients providing excellent service at all times.

Material controller Manager

TAWANSANGTHONG
Choma, Muchinga
06.2024 - Current
  • Managed supplier invoices, resulting in improved financial accuracy.
  • Analyzed market trends to anticipate changes in material costs.
  • Improved supply chain efficiency by overseeing material procurement processes.
  • Coordinated with suppliers for timely delivery of materials.
  • Ensured smooth production flow with careful inventory management.
  • Facilitated efficient production by ensuring prompt availability of required materials.
  • Maintained accurate records to prevent stock discrepancies.
  • Updated database regularly to maintain accurate inventory information.
  • Collaborated with logistics teams for seamless material transportation.
  • Liaised closely with production department to understand material requirements.
  • Reduced wastage through diligent monitoring of material usage.
  • Identified potential suppliers, contributing to diversified supply base.
  • Managed disposal of waste materials responsibly, demonstrating commitment towards environmental conservation.
  • Promoted safety protocols during handling and storage of hazardous materials.
  • Resolved stock discrepancies and quality issues with success, using ERP.
  • Investigated missing items, discrepancies and losses.
  • Followed stock adjustment procedures to correct inaccuracies in cycle counting activities.
  • Oversaw purchase order processing from requisition to receipt, reducing risk of delays and errors with meticulous follow-up.
  • Facilitated periodic inventory audits and physical counts to proactively address discrepancies.
  • Facilitated strategic decision-making, reporting material availability and departmental performance to senior management.
  • Optimized work process flows across materials department by creating guidelines, scripts and reviews.
  • Controlled warehouse costs by actively monitoring production requirements against available capacity.
  • Identified potential suppliers, contributing to diversified supply base.
  • Resolved any supply chain issues promptly, minimising disruption to operations.
  • Sourced required inventory items and aligned replenishment with warehouse needs.
  • Negotiated vendor contracts to receive favourable pricing and shipping terms.
  • Followed procedures to maintain accurate stock counts and organised storage system.
  • Filed accurate paperwork for up-to-date records.
  • Reported delivery discrepancies for missing and damaged goods.
  • Received, unpacked and sorted high-volume deliveries.
  • Counted and recorded stock precisely for reliable audits.
  • Monitored stock levels to reorder replenishments in good time.
  • Stored items securely to minimize risk of loss and damage.
  • Reconciled stock counts for complete inventory records.

Customer service officer for Rivonia

The Booth Marketing
Lusaka, Lusaka Province
06.2024 - 07.2025
  • Handled multi-line phone system to facilitate timely response to inquiries.
  • Learnt new software systems rapidly, enhancing overall work efficiency.
  • Prioritised tasks as per urgency, ensuring completion of all tasks within shift.
  • Followed company guidelines to ensure consistent quality of service.
  • Resolved conflicts quickly whilst preserving positive business relationships.
  • Collaborated closely with team members to provide seamless service experience.
  • Addressed customer queries, resulting in enhanced customer confidence.
  • Handled online customer complaints.
  • Delivered high-quality service with attention to detail and professionalism.

Supervisor

Pick n Pay
Lusaka, Lusaka Province
03.2018 - 06.2025
  • Oversaw inventory management to avoid any shortage or excess stock issues.
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
  • Facilitated monthly training sessions for enhanced staff performance.
  • Fostered positive work culture to boost employee morale.
  • Encouraged open dialogue amongst team members, promoted inclusive work environment.
  • Led team meetings, ensured clear communication amongst all members.
  • Delegated tasks appropriately, achieved balanced workload among team members.
  • Provided constructive feedback to staff for improved performance levels.
  • Promoted safe work environment by enforcing strict adherence to safety regulations.
  • Identified potential risks and mitigated them through proactive measures.
  • Organized team resources, resulted in improved project timelines.
  • Ensured smooth operations with regular maintenance checks.
  • Reduced workplace conflicts through effective communication and negotiation skills.
  • Improved team efficiency by implementing new scheduling practices.
  • Coordinated with other supervisors to maintain consistency across shifts.
  • Monitored employee attendance records for maintaining discipline within team.
  • Managed daily operations to increase productivity.
  • Implemented company policies effectively, maintained high standards of service delivery.
  • Supervised activities of workers and enforced safety regulations.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Worked closely with management to manage staff levels and allocate resources for production plans.
  • Maintained team-oriented atmosphere with open communication and quick conflict resolution.

Cashier

Pick n Pay
Lusaka, Lusaka Province
03.2018 - 06.2024
  • Greeted each customer warmly, creating friendly shopping environment.
  • Resolved customer complaints professionally leading to higher retention rates.
  • Handled returns and exchanges following company policies, resulting in satisfied customers.
  • Enhanced customer satisfaction by promptly addressing issues and concerns.
  • Coordinated with team members for smooth shift transitions.
  • Demonstrated patience while dealing with difficult customers, maintaining professionalism.
  • Used Point of Sale system efficiently, speeding up transactions.

Label Clerk

Pick n Pay
Lusaka, Lusaka Province
03.2018 - 06.2024
  • Made sure that all products were correctly priced.
  • Ordered office resources to maintain daily business operations.
  • Assisted in customer satisfaction with swift handling of inquiries and complaints.
  • Compiled reports which assisted management in decision making.
  • Made sure all prices changes were actioned
  • Handled all price discrepancies

Radio presenter

UNZA Radio
Lusaka, Lusaka Province
01.2019 - 12.2020
  • Worked within set budgets whilst planning and executing live remote broadcasts from various locations.
  • Coordinated with producers to create high-quality radio broadcasts.
  • Ensured compliance with IBA regulations during all broadcasting activities.
  • Improved listener experience by introducing interactive elements such as call-ins and contests into programme schedule.
  • Enhanced audience engagement by delivering compelling and relatable content.
  • Collaborated with marketing team to develop promotional campaigns for radio show.
  • Led brainstorming sessions that resulted in innovative segment ideas for radio show.
  • Handled emergency broadcasting situations effectively, providing timely information to listeners during emergencies or unexpected events.
  • Interviewed wide range of guests, enhancing diversity of show content.
  • Maintained professional voice quality for clear communication to listeners.
  • Prepared meticulously before every broadcast resulting in smooth delivery of each segment.
  • Participated in training sessions for improving presentation skills, contributing to enhanced broadcast quality.
  • Kept pace with current affairs and industry trends for insightful commentary during shows.
  • Adhered strictly to broadcast deadlines helping ensure uninterrupted service.

Sales assistant

Studio88
Lusaka, Zambia
02.2016 - 02.2017
  • Demonstrated products effectively leading to increased sales conversions.
  • Trained new staff members, fostering supportive working environment.
  • Built strong relationships with regular customers for repeat business.
  • Offered personalized shopping advice to enhance customer experiences.
  • Collaborated effectively with team members to meet sales targets.
  • Delivered exceptional after-sales service, encouraging repeat business.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Assisted customers in locating specific items to boost satisfaction.
  • Followed company procedures and guidelines for smooth retail operations.

Education

Bachelor of Arts - Mass Communication

University Of Zambia
Lusaka, Lusaka Province
01.2017 - 04.2021

GCSEs - Grade 12

Munali Boys Secondary
Lusaka, Lusaka Province
01.2012 - 11.2015

Certificate - Fundamentals Of Media Business

UNZA / AFRONUATS
Lusaka, Lusaka Province
01.2021 - 03.2021

Certificate - Leadership Skills , Psycho Social Counselling

Archdiocese Of Lusaka
Lusaka, Lusaka Province

Skills

  • Materials handling techniques
  • Warehouse operations oversight
  • Inventory control software mastery
  • Supply chain understanding
  • Warehouse management system familiarity
  • Safety compliance
  • Order processing
  • Supplier relations
  • Stock control
  • SAP reporting tools
  • Material availability tracking

Languages

English
Fluent
Nyanja
Fluent

Affiliations

  • Writing
  • Reading
  • Dancing
  • Playing Basket ball

REFFERENCES

  • Mr. Joshua Kondwani Sichi

      The Booth Marketing 

       260972248556


  • Mr Jomo K Nyirenda

     TAWANSANGTHONG

     General Manager 

     260965794414


  • Mr Joseph Zulu

     Pick n Pay Zambia 

     260977674759


  • Ms Chilekwa Nkhoma

     TAWANSANGTHONG

      260978666164


  • Mr Frank Mshanga

     UNZA Radio 

     260979648353




      

Timeline

Administrative assistant

TAWANSANGTHONG
06.2024 - Current

Material controller Manager

TAWANSANGTHONG
06.2024 - Current

Customer service officer for Rivonia

The Booth Marketing
06.2024 - 07.2025

Certificate - Fundamentals Of Media Business

UNZA / AFRONUATS
01.2021 - 03.2021

Radio presenter

UNZA Radio
01.2019 - 12.2020

Supervisor

Pick n Pay
03.2018 - 06.2025

Cashier

Pick n Pay
03.2018 - 06.2024

Label Clerk

Pick n Pay
03.2018 - 06.2024

Bachelor of Arts - Mass Communication

University Of Zambia
01.2017 - 04.2021

Sales assistant

Studio88
02.2016 - 02.2017

GCSEs - Grade 12

Munali Boys Secondary
01.2012 - 11.2015

Certificate - Leadership Skills , Psycho Social Counselling

Archdiocese Of Lusaka

Similar Profiles

CREATE PROFILE
ANDREW MWANZA