Andrew Phiri
Chingola
Summary
Dynamic IT professional with extensive experience at mining firms, excelling in software development and data analysis. Proven ability to enhance operational efficiency through innovative solutions, and effective project management. Skilled in SQL querying and hardware troubleshooting, delivering exceptional customer service while driving process improvements that optimize performance and reduce costs, plus professional IT support work.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support Engineer
First Quantum Minerals
Solwezi, Zambia
08.2023 - 05.2025
- Assisted users with technical support for hardware and software issues.
- Installed and configured computer systems and applications for employees.
- Provided guidance on best practices for IT security and data protection.
- Documented troubleshooting steps for recurring technical problems and solutions.
- Collaborated with team members to resolve complex IT support requests.
- Conducted routine maintenance on network equipment and peripherals.
- Participated in training sessions to enhance IT knowledge and skills.
- Maintained inventory of IT supplies and equipment for efficient operations.
- Developed and maintained user accounts, permissions, and access rights.
- Maintained inventory records of all hardware components within the organization's network.
- Monitored server performance metrics to identify areas of improvement or optimization.
- Resolved escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
- Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
- Participated in weekly meetings with other IT staff members in order to discuss new technologies or strategies for improving efficiency within the department.
- Identified opportunities for process improvements within the IT department that could result in cost savings or increased productivity.
Data Analyst
First Quantum Minerals
Solwezi, Zambia
12.2023 - 04.2024
- Analyzed data patterns to support mining operations at First Quantum Minerals.
- Created reports using Excel to summarize key findings for management review.
- Collaborated with cross-functional teams to gather requirements for data projects.
- Developed dashboards in Power BI to visualize operational metrics effectively.
- Conducted data cleaning and validation to ensure accuracy in datasets.
- Assisted in training team members on data analysis tools and methodologies.
- Identified trends in mineral production data to inform strategic decisions.
- Maintained databases and ensured up-to-date documentation of analytical processes.
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Leveraged SQL queries to extract, transform and load data into databases.
- Maintained documentation of all the processes related to Data Analysis.
- Provided data-driven solutions to support decision making.
- Built visualizations that enabled users to quickly interpret results from complex analyses.
- Developed dashboards with Tableau to monitor key performance indicators.
- Optimized existing database structures for better performance on analytics tasks.
- Collected, tracked and reviewed data to evaluate business and market trends.
Software Engineer
First Quantum Minerals
Solwezi, Zambia
08.2023 - 12.2023
- Developed software solutions for mining operations to enhance efficiency.
- Collaborated with cross-functional teams to gather software requirements and specifications.
- Implemented testing protocols to ensure software reliability and performance standards.
- Troubleshot and resolved software issues in production environments promptly.
- Maintained documentation of software development processes and technical specifications.
- Assisted in the integration of new technologies into existing systems for improved functionality.
- Developed, tested, debugged and documented software programs using Java, JavaScript and HTML and CSS.
- Utilized variety of engineering languages to develop web applications.
- Participated in regular meetings with stakeholders to discuss project progress, changes, challenges.
- Designed databases to store application data using SQL Server or MongoDB technologies.
- Analyzed user requirements to develop software solutions and created technical specifications.
Education
Bachelor of Science - Software Engineering
Zhejiang Normal University
China Zhejiang Jinhua06-2020
Skills
- Hardware troubleshooting
- Software Development
- Network maintenance
- Data Analysis
- SQL querying
- Customer service
- Project management
- Remote desktop support
- Information security
- Server management
Languages
Bemba
First Language
English
Proficient (C2)
C2
Certification
- CompTIA A+ 1000 Part 1 & 2
- ITIL SVC
Timeline
Data Analyst
First Quantum Minerals
12.2023 - 04.2024
IT Support Engineer
First Quantum Minerals
08.2023 - 05.2025
Software Engineer
First Quantum Minerals
08.2023 - 12.2023
Bachelor of Science - Software Engineering
Zhejiang Normal University
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