Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. A confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day.
Hi, I’m
Angela Chibende
Hospitality
Lusaka
Summary
Overview
12
years of professional experience
4
Certifications
Work History
Retta Park Hotel
Housekeeping Supervisor
03.2020 - 08.2023
Job overview
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Monitored staff performance and provided feedback to drive productivity.
- Evaluated employee performance and developed improvement plans.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Intercontinental Hotels Group
House Keeper
02.2012 - 04.2014
Job overview
- Rotated linens in storerooms and replenished when supplies ran low.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Verified cleanliness and organization of storage areas and carts.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
Education
Kolej Antarabangsa GreencityMalaysia
Diploma In Business Management from Business Administration And Management
03.2016
University Overview
Skills
Facilities Maintenance
undefinedCertification
How to deal with angry customers
Timeline
How to deal with angry customers
05-2022
Customer service, serving customers through chat and text
05-2022
Customer service, problem solving and troubleshooting
05-2022
Developing quality customer service skills
05-2022
Housekeeping Supervisor
Retta Park Hotel
03.2020 - 08.2023
House Keeper
Intercontinental Hotels Group
02.2012 - 04.2014
Kolej Antarabangsa Greencity
Diploma In Business Management from Business Administration And Management
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