ANGELA FIKOLOMA
Lusaka
Summary
Experienced sales professional with focus on driving revenue growth and customer acquisition. Achieves results through strategic relationship building, persuasive communication, and data-driven decision-making. Delivers tailored solutions that align with client needs and company goals. Driven individual with flair for communication and negotiation, ready to excel as Sales Executive. Demonstrates strong problem-solving abilities and exceptional interpersonal skills, combined with background in customer service and marketing. Poised to drive revenue growth and build lasting client relationships. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
14
14
years of professional experience
2005
2005
years of post-secondary education
Work history
Public Relations Officer Intern
Copperbelt Energy Company
01.2007
- Assisted public relations manager in planning, coordinating and executing public relations activities and events at the office to promote a positive image
- Replied to inquiries of the public
- Managed the response of the company in emergency circumstances
- Strengthened the relationship with public agencies through events engaging the community
- Provided assistance as required in preparing internal documents
- Negotiated with other agencies regarding special interested groups.
Marketing Sales Executive
MIKA GROUP OF HOTELS
01.2022 - 01.2024
- Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options
- Sells products by establishing contact and developing relationships with prospects; recommending solutions
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements
- Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors
- Prepares reports by collecting, analyzing, and summarizing information
- Maintains quality service by establishing and enforcing organization standards
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
- Contributes to team effort by accomplishing related results as needed.
Cashier
BUILDERS WARE HOUSE EAST PARK MALL
01.2016 - 01.2018
- Money Handling: This includes receiving payments and issuing change
- The knowledge in mathematics is essential to managing the cash register successfully
- Issuing Refunds: Not all companies allow cashiers to handle refunds themselves, but, whether you can or not, you are expected to know enough about your store's refund policy to judge if to call over someone in charge to take care of it
- Customer Service: Of course, customer service skills are a must when it comes to being a cashier
- A friendly smile, knowledge of the store's inventory, and ability to work well with the public are key to success
- I may be required to greet people as they come in the door and answer the phone on top of taking care of those clients who come through your line
- I am always prepared for a lot of questions over prices, sales, and suggestions for purchases
- Stocking: This is another responsibility of a cashier to stock products in the areas they can get to from their register stations
- This may not be an everyday task but it is one more reason why cashiers should be great multi-taskers
- The retail cashier needs to engage in meaningful interactions with customers for resolving inquiries, receiving payments by cash, credit cards, or through checks on a daily basis.
Receptionist
Coptic Hospital
01.2014 - 01.2017
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
- Directs visitors by maintaining employee and department directories; giving instructions
- Maintains security by following procedures; monitoring logbook; issuing visitor badges
- Maintains telecommunication system by following manufacturer's instructions for house phone and console operation
- Maintains safe and clean reception area by complying with procedures, rules, and regulations
- Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
- Contributes to team effort by accomplishing related results as needed.
Retail Associate
EDGARS levy Junction
01.2011 - 01.2013
- Maintained an adequate inventory of inventory office supplies
- Responded to public enquiries and communicated customer requests to management
- Monitored the use of supplies and equipment
- Helped customers in locating merchandise
- Assisted in completing price changes within the department
- Participated in monthly inventory and cycle
- Assisted in processing and replenishing merchandise and monitoring floor stock
- Maintained an awareness of all promotions and advertisements.
Administrator Assistant and Receptionist
Kobil Zambia Ltd
01.2010 - 01.2011
- Maintained the general filing system and filed all correspondence
- Assisted in the planning and preparation of meetings, conferences and conference telephone calls
- Coordinated the repair and maintenance of office equipment
- Arranged essential mail in priority action order for boss
- Checked deadlines on incoming requests and put preliminary work in play
- Processed replies on own initiative or from bosses' dictation or notes.
Education
Diploma 1 in Public Relations and Personnel Administration -
Zambia Institute of Business and Industrial Practice (ZIBSIP)
Diploma 2 in Public Relations and Personnel Administration - undefined
Zambia Institute of Business and Industrial Practice (ZIBSIP)
Grade 12 Certificate - undefined
Lubuto Secondary School
Skills
- Excellent inter-personal skills and good presentation skills
- Able use own initiative and undertake relevant market research
- Ability to prioritize and plan effectively
- Awareness of different media agendas
- Creativity and possess the abilities to plan publicity strategies and campaigns
- Possess high standard of integrity and ability to gain people’s confidence
- Have excellent leadership qualities and very influential
- Very precise and expressive; able to bring the important points very briefly and clearly both verbally and written manner
- Have versatile interests such as media, retail, society, trade, market trade, consumer interest, human interest and so on
- Customer Service
- Customer relations
- Merchandising
- Interpersonal communication
- Product knowledge
- Refund and exchange processing
- Client communication
- Dispute management
Custom
- Mrs. Mayoto Puta, Human Resource Manager, Kobil Head Office, +260 211 290508
- Ms. Viola, Front Office Supervisor, Coptic Hospital, +260 211 246646
- Mrs. Karen Phiri, Supervisor, Edgars Stores, 0977-565829
- Ms. Maureen Kambikiya, Frontline Supervisor, Builders Warehouse Lusaka, 0967719550
Personal Information
- Date of birth: 06/18/84
- Nationality: Zambian
Timeline
Marketing Sales Executive
MIKA GROUP OF HOTELS
01.2022 - 01.2024
Cashier
BUILDERS WARE HOUSE EAST PARK MALL
01.2016 - 01.2018
Receptionist
Coptic Hospital
01.2014 - 01.2017
Retail Associate
EDGARS levy Junction
01.2011 - 01.2013
Administrator Assistant and Receptionist
Kobil Zambia Ltd
01.2010 - 01.2011
Public Relations Officer Intern
Copperbelt Energy Company
01.2007
Diploma 2 in Public Relations and Personnel Administration - undefined
Zambia Institute of Business and Industrial Practice (ZIBSIP)
Grade 12 Certificate - undefined
Lubuto Secondary School
Diploma 1 in Public Relations and Personnel Administration -
Zambia Institute of Business and Industrial Practice (ZIBSIP)
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