Angela Moopo
Lusaka,Zambia
Summary
Friendly Hostess, Waitress and Bar tender with over five years of customer service experience in hospitality industry.I am hardworking and not afraid of changes and can adapt easily to any given environment. I consider myself very reliable, trustworthy and always try to work to the best of my ability.
Overview
7
7
years of professional experience
Work History
Waitress
After Ten Restaurant
Mufulira, Zambia
12.2023 - 10.2024
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Assisted other wait staff members in times of heavy customer traffic.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Waitress/Bar tender
Protea Hotel
Ndola, Zambia
06.2022 - 12.2023
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Processed guest orders for food and beverages
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Participated in team meetings to discuss new menu items or changes in policy.
Restaurant Hostess
Hotel Edinburgh
Kitwe, Zambia
03.2018 - 10.2020
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Informed kitchen staff of any special orders or dietary restrictions.
- Ensured that food was served promptly after being prepared by the kitchen staff.
Bar tender
Circles Night Club
Ndola, Zambia
01.2018 - 02.2019
- Assisted in taking beverage orders
- Served beverage to customers
- Made customers comfortable
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Attended regular training sessions to stay updated on new products or trends.
- Developed good working relationships with fellow employees through effective communication.
Education
Certificate - Cake baking and pastry
Cake Market College
Zambia10.2024
Grade Twelve School Certificate -
Ipusukilo High School
Zambia01.2011
Skills
- Leadership
- Good baking skills
- Dedicated
- Good communication skills
- Teamwork
- Computer literate
- Creativity
- Time management
- Flexible
- Responsibility
- Customer Service
- Menu Recommendations
- Order Accuracy
- Safe Food Handling
- Dining area maintenance
- Food presentation
- Greeting guests
- Food station setup
- Payment Processing
- Menu Memorization
- Order Taking
- Bar terminology
- Hospitality and accommodation
- Liquor, wine, and food service
- Point of Sale (POS) system operations
- Complaint resolution
References
- Malama Nancy Sampule, 0975884436 Senior Hostess Supervisor Hotel Edinburgh
- Martha Mwenya, 0972764545 Circles Night Club senior supervisor
- Email marthamwenya525@gmail.com
- Cake Market College Zambia,
- Email; cakemarketzambia@gmail.com
- Creble Muleya 0967000222
Languages
English
Awards
- 2023, Awarded for Labour Day
- Hardworking
- Punctuality
Personal Information
- Age: 29
- Nationality: Zambian
- Marital Status: Single
Languages
English
First Language
Timeline
Waitress
After Ten Restaurant
12.2023 - 10.2024
Waitress/Bar tender
Protea Hotel
06.2022 - 12.2023
Restaurant Hostess
Hotel Edinburgh
03.2018 - 10.2020
Bar tender
Circles Night Club
01.2018 - 02.2019
Certificate - Cake baking and pastry
Cake Market College
Grade Twelve School Certificate -
Ipusukilo High School