ANGELA MUKWANGOLE

LUSAKA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking Systems Administrator position. Offering excellent communication and good judgment.

Overview

years of professional experience

Work History

ICT SUPPORT OFFICER-TECHNICAL

MINISTRY OF FINANCE

11.2020 - Current

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained energy and enthusiasm in fast-paced environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Maintained excellent attendance record, consistently arriving to work on time.
Identified issues, analyzed information and provided solutions to problems.
Resolved problems, improved operations and provided exceptional service.
Improved operations through consistent hard work and dedication.
Participated in team-building activities to enhance working relationships.
Used coordination and planning skills to achieve results according to schedule.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

CLOUD LEAD SECURITY MANAGER (PECB) - CPD

ABS INTERNATIONAL, SANDTON SOUTH AFRICA

12.2022

Completed professional development in Cloud security awaiting to write certification exam

Bachelor of Science - COMPUTING

GREENWICH UNIVERSITY , LONDON

11.2016

Awarded a First Class in BSc Honours in Computing

Skills

Technical Analysis
Technical Specifications

Technical Knowledge
Technical Proficiency

Accomplishments

Collaborated with team of [50] in the development of [Web-based staff database ].
Used Microsoft Excel to develop inventory tracking spreadsheets.
Achieved [95%] through effectively helping with [SAP BASIS SYSTEMS ADMINISTRATION].
Achieved 100% by introducing Windows 10 and 11 for 300 desktops over a period of two months.
Documented and resolved network which led to reliable network access.
Supervised team of 2000 accounting staff members in the creation of staff accounts on the new web based system.

Timeline

ICT SUPPORT OFFICER-TECHNICAL - MINISTRY OF FINANCE

11.2020 - Current

ABS INTERNATIONAL - CLOUD LEAD SECURITY MANAGER (PECB), CPD

GREENWICH UNIVERSITY - Bachelor of Science, COMPUTING