Strong background in Gender and Development, Child Protection, HIV Programming, and Community Mobilization. Skilled in program management, capacity building, case management, and partnership coordination. Excellent knowledge of donor-funded project implementation (USAID, EU, UNFPA). Experienced in monitoring and evaluation, report writing, and data management using DHIS2 and Microsoft Office Suite. Committed to promoting gender equity, social inclusion, and sustainable community development.
Overview
15
15
years of professional experience
Work History
Community Services and Linkage Officer
Access to Health Zambia
12.2020 - 02.2025
Supported the design and implementation of community outreach activities aimed at raising awareness of health services, prevention, care, treatment, and social support.
Engaged with 18 community-based organisations (CBOs),4 faith-based organisations (FBOs), 6 peer groups, and 28 community leaders to facilitate service uptake and referrals.
Organized 3 community meetings every quarter, information sessions, and mobilisation campaigns, ensuring gender-sensitive and inclusive participation (including adolescent girls & young women, men, key populations).
Ensured 8, 569 service Linkage & Referral Systems for different target populations
Developed, maintain and strengthen bi-directional referral pathways between community structures and health facilities (for prevention, testing, treatment, care, support).
Monitored and tracked 8,569 referral outcomes: ensure clients reached from community to facility services and vice-versa (e.g., follow-up for missed appointments, defaulters).
Facilitated 265 case conferences for clients requiring linkage to health, psychosocial or economic support services.
Data Management, Monitoring & Reporting
Maintained records of outreach, referral and linkage activities, client tracking, and service uptake (ensuring data quality, timely submission).
Work with the Monitoring, Evaluation & Learning (MEL) team to provide timely reports, highlight gaps, support continuous improvement of community-facility linkages.
Documentation of 108 best practices, lessons learned and case studies from community services and linkage interventions.
Provide support/training to community volunteers, peer navigators, outreach workers in referral, linkage, client tracking, and service promotion.
Liaised with District Health Offices, facility staff, community groups, social services and other stakeholders to ensure integrated service delivery and cohesive linkages.
Participated in 14 coordination meetings, contribute to the development of annual/quarterly work plans, align community linkage activities with broader project goals.
Ensured that community services and linkages explicitly address gender, equity and inclusion — particularly for adolescent girls & young women, men, key populations, and people living with HIV or TB.
Collaborated with 3 social support services (economic strengthening, psychosocial support, gender-based violence [GBV] response) to ensure holistic care and support packages.
Monitored and follow up on 132 clients lost to follow-up or at risk of drop-out.
District Coordinator
Catholic Medical Mission Board (CMMB) PREVENT GBV Project
08.2019 - 12.2020
Planned Strategic and Implementation, led the development and execution of district-specific plans aligned with the Prevent! SGBV project objectives.
Implemented 4 approved strategies and methodologies
SASA! Methodology: A community mobilization approach to address power imbalances with 28 champions of Change
Communication for Development (C4D): Utilizing communication to promote behavior change with 28 champions of change
Young Men as Equal Partners (YMEP): Engaging men and boys in gender equality initiatives with 22 coaches.
Comprehensive Sexuality Education (CSE): Providing age-appropriate sexual and reproductive health education with 18 teachers.
Supported the implementation of campaigns focused on preventing and ending child marriage at the district level through various platforms, including radio.
Facilitate coordination among district stakeholders, including: Ministry of Education (MoE), Ministry of Health (MoH), Ministry of Community Development and Social Services (MCDSS), Ministry of Gender and Child Development (MGCD), Ministry of Chiefs and Traditional Affairs (MoCTA)
Organized and participate in 12 district-level project coordination meetings and technical working groups.
Collaborated with local authorities and community leaders to ensure community ownership and sustainability of interventions.
Conducted regular monitoring and supervisory visits to assess the implementation of project activities.
Ensured the completion of referrals to high-impact services, aiming for over 90% successful referrals to one-stop centres and other support services.
Consolidated and submitted comprehensive monthly, quarterly, and annual district reports, including: Success stories, Lessons learned and best practices
Document and share insights to inform project improvements and scale-up strategies.
Conducted capacity Building and Identified 8 training needs and organize capacity-building sessions for district and community-level stakeholders.
Supported the development and delivery of training materials tailored to local contexts.
Established and ensured that all training programs are inclusive, gender-sensitive, and responsive to the needs of vulnerable populations.
Led community mobilization efforts to raise awareness about SGBV and promote preventive behaviors.
Engaged 28 community leaders in dialogues to challenge and change harmful cultural practices and attitudes that perpetuate violence.
Advocated for the establishment and strengthening of local support systems for SGBV survivors
Developed training materials for staff on program implementation and best practices in healthcare delivery.
Managed budget allocations for district projects, optimizing resource utilization and reducing operational costs.
Led workshops to improve team performance and foster a culture of continuous learning within the organization.
Oversaw compliance with organizational standards, enhancing quality assurance in program execution across districts.
Enhanced district programs by implementing strategic initiatives and coordinating with stakeholders.
Analyzed program data to identify trends, informing strategic decisions for future initiatives.
Established partnerships with stakeholders to expand healthcare access and support community needs effectively.
Assisted in the recruitment, hiring, and retention of high-quality teachers and staff members throughout the district for Comprehensive sexuality education.
Coordinated logistics for healthcare programs across multiple regions, ensuring timely delivery of resources.
Assisted in the recruitment, hiring, and retention of high-quality 56 Champions of Change in the district.
Developed and managed budgets, ensuring optimal allocation of funds to support district goals.
Facilitated collaboration among local health agencies to enhance service outreach and community impact.
Coordinated district-wide events and activities, fostering a sense of unity among schools and communities.
Conducted regular site visits to monitor progress towards established goals, offering feedback and support as needed.
Led efforts in updating curriculum materials and instructional tools, aligning them with state standards and educational best practices.
Driven continuous improvement through consistent evaluation of program effectiveness using relevant data sources.
Implemented data-driven decision-making to improve overall district performance and student outcomes.
Coordinated 16 training programs to enhance staff capabilities in addressing gender-based violence.
Developed and implemented outreach strategies to increase community awareness of GBV prevention initiatives.
Gathered and organized materials to support operations.
Developed strong relationships with local businesses leading to increased support and resources for district initiatives.
Initiated policy changes that streamlined processes within the district while maintaining compliance with state regulations.
Established partnerships with community organizations to provide additional resources and support for students in need.
Organized spaces, materials and catering support for internal and client-focused meetings.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Coordinated individual duties after careful evaluation of each volunteer's skill level and knowledge.
Kept high average of performance evaluations.
District Project Coordinator
Catholic Medical Mission Board (CMMB)
03.2017 - 07.2019
Oversaw implementation of the USAID Zambia Community HIV Prevention Project (Z-CHPP) in three districts.
Provided strategic oversight on 5 DREAMS centres and 1 priority population interventions targeting adolescent girls, young women, and key populations.
Coordinated 8 capacity-building initiatives for community volunteers on HIV prevention, treatment adherence, and behavior change communication.
Managed project budgets, logistics, and reporting to ensure compliance with donor and organizational standards.
Established and maintained partnerships with local government, traditional leaders, and civil society organizations.
Supported 235 household economic strengthening through savings groups, vocational skills training, and micro enterprise development.
First Aider Volunteer
Zambia Red Cross Society
01.2017 - 08.2018
Provided Immediate Care to 53 clients.
Offered basic first aid to 65 injured or ill persons before professional medical help arrives.
Assessed the situation quickly to ensure safety of the casualty and surroundings.
Administered life-saving procedures, such as CPR or bleeding control to 89 casualties .
Helped prevent accidents and illnesses by encouraging safe practices in the 5 community, 6 schools, and 4 workplaces.
Raised awareness about hygiene, sanitation, and disease prevention in 3 markets.
Respond to emergencies such as road traffic accidents, floods, fires, or other disasters.
Program Coordinator
Kwasha Mukwenu Training Institute
06.2015 - 02.2017
Coordinated livelihood and education support initiatives for 28 vulnerable women and youth.
Designed and implemented 6 community training programs on entrepreneurship, savings groups, and life skills.
Worked closely with social welfare departments to identify and support OVCs and vulnerable households.
Facilitated psychosocial support and counseling sessions for program participants.
Produced narrative and financial reports for donor and institutional accountability.
Research Assistant
JSI
11.2016 - 12.2016
Conducted 2 orientation/training on the study’s objectives, protocols, and data-collection tools.
Ensured research ethics certification / informed consent processes are followed.
Established confidentiality and ethical standards in all research interactions with participants and communities.
Participated in capacity building of 12 volunteers & Data Collection
Assisted in recruiting, screening, and selecting study participants (e.g., service-users, providers, policy-makers).
Administered informed-consent, information sheets, participant briefings.
Conducted qualitative data collection: moderate 13 focus group discussions (FGDs), in-depth interviews (IDIs).
Established quantitative data collection as needed: administer questionnaires, electronic/paper surveys.
Recorded daily the progress of data collection, report any complications immediately and data Management.
Ensured all recordings (audio, electronic) are backed up daily and stored securely.
Transcribed FGDs, IDIs, and other qualitative outputs as required.
Entered and clean quantitative data; verify completeness and accuracy of logged data.
Maintain daily log sheets and activity trackers for accountability and progress monitoring.
Reporting & Communication
Submitted daily/weekly progress reports to the focal point.
Participated in debriefing meetings; provide feedback on field challenges, participant responses, tool effectiveness.
Contributed to drafting sections of report/outcome summaries, especially sections on data collection, field observations, participant recruitment.
USAID Discover-H Project, Kitwe
Behavior Change Coordinator
Afya Mzuri Corridors of Hope
11.2009 - 06.2015
Led 12 health program initiatives to enhance community access to essential services.
Developed 4 training materials for staff to improve service delivery and operational efficiency.
Coordinated 124 outreach activities, increasing awareness of health resources among target populations.
Monitored 16 program compliance with health regulations and standards, ensuring quality service provision.
Facilitated 26 workshops to educate stakeholders on best practices in health service delivery models.
Collaborated with 7 local partners to align program goals with community health needs and priorities.
Mentored 3 junior staff members, helping them develop their skills and advance in their careers.
Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
Improved department efficiency by streamlining and implementing policies and processes.
Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
Research Associate, HIV Research & Evaluation Projects at Clinton Health Access Initiative (CHAI)- ZambiaResearch Associate, HIV Research & Evaluation Projects at Clinton Health Access Initiative (CHAI)- Zambia
Manager, MNO’s and Channels -Global Transaction Banking (Corporate and Investment Banking) at Atlas Mara Zambia/Access Bank ZambiaManager, MNO’s and Channels -Global Transaction Banking (Corporate and Investment Banking) at Atlas Mara Zambia/Access Bank Zambia