Ms word,Ms Excel, Ms powerpoint, Aims system, Digital Management System and Turnquest Insurance System
ANGELINA BWALYA
UNDERWRITING CLERK
Summary
Experienced Senior Underwriting Clerk with over 7 years of experience in Insurance. Excellent reputation for resolving problems and improving customer satisfaction.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Branch Manager position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
1
1
Certification
1
1
Language
Work History
Senior Underwriting Clerk
Madison Life Insurance Company Ltd
Ndola
07.2016 - Current
- Worked with customers to understand needs and provide excellent service.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Participated in team-building activities to enhance working relationships.
- Onboarded new temps by entering employee information into systems.
- Identified issues, analyzed information and provided solutions to problems.
- Collaborated with team members to achieve target results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Adhered to social distancing protocols and wore mask or face shield.
- Maintained energy and enthusiasm in fast-paced environment.
- Created plans and communicated deadlines to complete projects on time.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
Diploma - Insurance
Zambia Insurance And Business College Trust
Lusaka 09.2013 - 09.2014
Skills
Underwriting knowledge
Underwriting
Underwriting guidelines
Underwriting processes
Underwriting and adjustments
Underwriting experience
Underwriting analysis
MS Office
Active Listening
Interpersonal Communication
Organization and Time Management
Software
Certification
Diploma
Interests
Baking,Reading and Travelling
Timeline
Senior Underwriting Clerk
Madison Life Insurance Company Ltd
07.2016 - Current
Diploma - Insurance
Zambia Insurance And Business College Trust
09.2013 - 09.2014