Anissah Anesuishe Zunzanyika
Harare
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Room Attendant
CarribeaBay Hotel
Kariba
02.2022 - 12.2023
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Completed special housekeeping actions such as turning mattresses on set schedule.
Waitress
Tamarind Hotel
Kariba
01.2020 - 12.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Bussed and reset tables to keep dining room and work areas clean.
Beverage Attendant
Maranatha Gardens
Harare
01.2023 - 02.2024
- Greeted new customers, discussed specials, and took drink orders.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Prepared hot coffee and tea according to customer requests.
- Decreased waste by reorganizing specialty areas and prioritizing specialty and expiring ingredients.
- Provided expert advice on cocktail preparation techniques, guiding customers towards an elevated drinking experience.
- Maintained a clean and inviting bar area, ensuring an enjoyable guest experience.
- Developed rapport with regular patrons, fostering a welcoming atmosphere and encouraging repeat visits.
- Enhanced customer satisfaction by delivering prompt and friendly beverage service.
- Reduced waste by closely monitoring inventory levels and properly storing perishable items.
Education
DIPLOMA IN TOURISM AND HOSPITALITY - Tourism And Hospitality
Alison Academy
05.2024
O’Level Commerce
Masha Academy
Harare01.2022
O’Level English
Masha Academy
Harare 01.2022
O’Level Food Technology And Design
Nyamhunga High School
Kariba 01.2020
Skills
- Energy and enthusiasm
- Patience and Empathy
- Reliability and punctuality
- Cleanliness and hygiene
- Customer Engagement
- Safe Food Handling
- Order Taking
- Food Safety Regulations
- Handling Complaints
- Alcohol awareness
- Guest Relations
- Quality Control
- Beverage Preparation
- Bartending
- Garnishing Drinks
- Cleanliness and sanitation
- Allergy awareness
- Cleaning
- Table clearing
- Food Safety
- Safety awareness
- Guest service
- Relationship Building
- Language Fluency
- Garnishing
Timeline
Beverage Attendant
Maranatha Gardens
01.2023 - 02.2024
Room Attendant
CarribeaBay Hotel
02.2022 - 12.2023
Waitress
Tamarind Hotel
01.2020 - 12.2021
DIPLOMA IN TOURISM AND HOSPITALITY - Tourism And Hospitality
Alison Academy
O’Level Commerce
Masha Academy
O’Level English
Masha Academy
O’Level Food Technology And Design
Nyamhunga High School