Anita Phiri
Lusaka
Summary
A computing professional with an honors Degree, highly adaptable, Technology savvy, hardworking young lady. with ability to handle multiple tasks and ability to work well with team members/clients, having sound knowledge in the field of data communication as well as innovative ideas in the dynamic environment of IT computing. Strong zest towards the support of user driven applications and eHealth eLogistics related research & management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
ICT Officer
Zambia Medicines And Medical Supplies Agency
02.2023 - Current
- Created and terminated user's accounts from start to finish in business applications.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- website management, Computer hardware, manage and monitor UPS, printers, Label printers, RDT handheld Scanners.
- provide technical support to eLMIS, Pipeline, AMR application, Warehouse SCExpert and Sage MIS end- users, keep an inventory of all ICT equipment, Office 360 support,compile ServiceDesk reports, run end-of-day database backup and monthly preventive maintenance.
- Oversaw daily performance of computer systems and immediately responded to warehouse management system issues to keep core business up and running.
IT Specialist
Medical Stores Limited- PSM Supported Program
06.2015 - 01.2022
- Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Researched product and issue resolution tactics to address customer concerns.
- End-user support for eLMIS and MACs warehouse system.
IT Intern
Airtel
06.2014 - 07.2014
Responsible for all IT related duties: - End-user support, Requirements analysis for an Airtel Money Android App, Oracle ERP, Billing system, USSD and Intelligent Network, Networking and interaction with Management Information Systems.
E-Libriary Student Intern
ZCAS College
01.2014 - 05.2014
- Student eLibrary ICT support.
- student user account creation.
Education
Bachelor of Science - Computer And Information Sciences
University of Greenwich
London, UK07.2014
Bachelor of Science - Computer And Information Sciences
International Advanced Diploma Computing –L5
Manchester02.2013
Bachelor of Science - Computer Science
International Diploma in Computer Studies-L4
Manchester United Kingdom01.2012
Skills
- Project lifecycle management
- IT Quality Assurance
- Disaster Recovery
- Server 2012/2016/2019 management
- Network troubleshooting skills
- MySQL Server and Microsoft Access
- Practical knowledge on PC Hardware and Multi-Functional Printer Hardware/software
- Very Proficient in Windows 7/81/10/11 Operating Systems
- Knowledge on Microsoft Exchange Server 2008/2012/Active Directory/ DHCP
- SQL Server Management Studio 2019
- Oracle Database Design and Management
- In depth practical knowledge on Microsoft office applications
- Knowledgeable about Computer Security & Cloud computing
- Basic knowledge on Android Application development
- Cisco IP phones management
- Web Services in PHP and HTML5, JavaScript, CSS and XML
- Strong analytical and Business analysis skills
- Very Proficient in PL/SQL and SQL
- VMware Server Virtualisation
- Information Security
- Virtualization Technologies
- IT Change Management
- IT Vendor Management
- IT Asset Management
Accomplishments
- Part of the support team for a new Supply chain warehouse Management Information System that is currently in use at Medical Stores Limited. (ZAMMSA)
- End-user Analytics Training on One Health AMR Surveillance Database held in Kabwe, Zambia on 5th – 8th November 2019.
- Developed an Android mobile application for Zambian Farmers as a dissertation for my degree.
- Developed a Help Desk Management System for Ministry of Healthy as part of my final project for my advanced diploma.
- Attended and participated in a Windows Application Acceleration Camp (WAAP) held at Bongo hive in Lusaka and Hosted by Nokia.
Certification
VMware Server Virtualisation
Windows Server 2016
CCNA
Timeline
ICT Officer
Zambia Medicines And Medical Supplies Agency
02.2023 - Current
IT Specialist
Medical Stores Limited- PSM Supported Program
06.2015 - 01.2022
IT Intern
Airtel
06.2014 - 07.2014
E-Libriary Student Intern
ZCAS College
01.2014 - 05.2014
Bachelor of Science - Computer And Information Sciences
University of Greenwich
Bachelor of Science - Computer And Information Sciences
International Advanced Diploma Computing –L5
Bachelor of Science - Computer Science
International Diploma in Computer Studies-L4
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