ANNA MUKWANGU
Lusaka
Summary
Efficient professional in human resources management, known for productivity and ability to complete tasks with precision. Possess specialized skills in employee relations, regulatory compliance, and recruitment processes. Excel in communication, problem-solving, and teamwork, ensuring smooth HR operations and positive workplace environment.
Overview
6
6
years of professional experience
Work History
Human Resources Assistant
Moic Ln Consortium
Lusaka
01.2026 - Current
- Supported recruiting and hiring by conducting phone screens, scheduling interviews, and completing reference checks to identify qualified candidates.
- Posted job announcements and pre-screened applicants for available positions for available positions.
- Resolved employee relations issues including grievances, complaints, and disputes.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Compiled personnel activity reports, including attendance tracking, turnover rates, and disciplinary actions, to inform HR decision-making.
- Developed and updated internal job descriptions and postings to ensure accurate reflection of roles and responsibilities.
Human Resources Officer
Transsion Holdings Limited / Carlcare Services Limited
Lusaka
11.2023 - 12.2025
- Facilitate end-to-end recruitment for various roles, managing job postings, candidate screening, and interview coordination to improve time-to-hire.
- Managed employee relations and addressed conflicts to foster a respectful workplace culture.
- Monitor employee attendance and leave, producing monthly reports for payroll and ensuring accurate reporting.
- Remitting statutory obligations (NAPSA, NHIMA and PAYE) on schedule, maintaining compliance with local laws and avoiding penalties.
- Managed HR document filing systems (digital and manual) to ensure efficient retrieval and compliance with regulations.
- Oversaw XHR system implementation across Zambia, Malawi, Zimbabwe, Mozambique, Madagascar, Botswana, and South Africa, ensuring effective data management.
- Process new hire information and generate employee ID cards using HRIS software, ensuring accuracy and compliance with onboarding protocols.
- Ensure Company Policies, regulations, processes and procedures are clearly understood by all personnel.
- Analyzed and compiled local and regional reports, providing data insights to support decision-making for the Regional Manager.
Human Resources Intern
Lusaka Telecom Solutions
Lusaka
07.2023 - 11.2023
- Enrolled new employees in NAPSA and NHIMA, prepared NHIMA and NAPSA sheets for upload, and calculated gratuity and leave days for employees while complying with labor laws and regulations.
- Assisted in preparing and distributing HR documents, including employment contracts, policies, and notices, ensuring clear communication of HR standards.
- Addressed employee inquiries and provided HR assistance, including generating TPINs for employees, screening candidates, and supporting the off-boarding process.
- Maintained employee records and HR databases, regularly reviewing and updating employee information.
Underwriting Trainee
Klapton Insurance
Lusaka
12.2022 - 07.2023
- Managed premium payment follow-ups and regularly communicated with clients to deliver insurance documentation while maintaining detailed records of underwritten policies and decisions made.
- Provided comprehensive administrative support, including preparing debit and cover notes, generating competitive insurance premium quotes, and organizing collection reports, quotation registers, and policy schedules for clients.
- Collected vehicle data for motor vehicle database and conducted motor and house inspections to support policy assessments.
Advisory Intern
PricewaterhouseCoopers Limited (PwC)
Lusaka
06.2020 - 01.2021
- Represented PwC in monitoring the auctions for the sale of Jet and Edgars assets.
- Developed reports for sale of store assets, coordinating with clients and auction houses to facilitate sales and collections.
- Oversaw packing of stock for auction house and maintained cleanliness of warehouse to support logistics.
- Managed stocking of merchandise and authorized purchases and cash processes to maintain operational efficiency.
Education
Bachelors Degree - Human Resource Management
The Coppebelt University
Kitwe, Zambia01-2022
O' Level - General Certificate of Education -
Lwitikila Girls Secondary School
Mpika, Muchinga province01-2016
Skills
- HRIS (XHR System)
- Talent acquisition
- HR compliance
- Employee relations
- Excel
- MS Office Suite
- Attention to detail
- Organizational skills
- Problem solving
- Interpersonal skills
- Effective listener
- Confidentiality
Affiliations
Zambia Institute of Human Resource Management (ZIHRM), Affiliate Member
References
- Alinjavwa Siame, Carlcare Services limited, Lusaka, +260964744126, SiameAlinjavwa03@gmail.com
- Cheelo Sichone, Lusaka Telecom Solutions, Lusaka, +260960261624, monicanamonje@gmail.com
- Katuta Katuta, Klapton Insurance Zambia, Lusaka, +260973987913, Katutakatuta84@gmail.com
- Nyankhundi Phiri, PwC, Lusaka, +260764641812, nyankhundi.phiri@pwc.com
Personal Information
Nationality: Zambian
Accomplishments
Excellence Performer Award, Transsion Annual awards 2024
Timeline
Human Resources Assistant
Moic Ln Consortium
01.2026 - Current
Human Resources Officer
Transsion Holdings Limited / Carlcare Services Limited
11.2023 - 12.2025
Human Resources Intern
Lusaka Telecom Solutions
07.2023 - 11.2023
Underwriting Trainee
Klapton Insurance
12.2022 - 07.2023
Advisory Intern
PricewaterhouseCoopers Limited (PwC)
06.2020 - 01.2021
Bachelors Degree - Human Resource Management
The Coppebelt University
O' Level - General Certificate of Education -
Lwitikila Girls Secondary School