Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anna Siamalambo

Summary

Proven CCTV Operator and Sales Associate at Young Phiroz General Dealer, adept in surveillance monitoring and fostering customer loyalty. Skilled in incident response and building rapport, I significantly contributed to enhancing store security and sales. My keen observation and reliable service are pivotal in team environments, driving positive outcomes and continuous improvement. Observant CCTV Operator proficient in Software and analog and digital CCTV systems. In-depth knowledge of security standards, investigation procedures and report writing. Offering Number-year background maintaining and monitoring CCTV security systems in Type industry. Expertise in large and complex security operations. Attentive CCTV Operator dispatching, recording and reporting all violations using recorded and live video. Maintaining logs and journals, keeping all video equipment operating effectively and assisting with all alert procedures. Detailed CCTV Operator looking to build upon skills and tackle new responsibilities. Accomplished at ensuring the proper functioning and recording of up to Number cameras at once. Experience preparing reports and presentations and determining threat levels of suspicious persons or activities. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly experienced Job Title known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Highly motivated Type Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Reliable and upbeat Job Title successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

CCTV Operator

Young Phiroz General Dealer
03.2023 - 06.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Sales Associate

Young Phiroz General Dealer
09.2022 - 03.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Worked well in a team setting, providing support and guidance.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Secondary Certificate -

Mukuni Secondary School
Livingstone, Zambia

Bachelor Of Science In Secondary Teaching -

Supershine University

Skills

  • Several screen monitoring
  • CCTV camera operations
  • Incident Reporting
  • CCTV maintenance
  • Access Control Systems
  • Security standards expertise
  • Incident Investigations
  • Report Writing
  • Incident Response
  • Complaint resolution
  • Privacy regulations
  • Surveillance monitoring
  • Situational Awareness
  • CCTV Monitoring
  • Punctuality
  • Honest and Dependable
  • Team Leadership
  • Keen observer
  • Security operations experience
  • Superb surveillance skills
  • Emergency Response
  • Team Player
  • Background Investigations
  • Cooperative Attitude
  • Security Team Coordination
  • Theft Prevention
  • Access systems and patrol
  • Surveillance
  • Attentive and Observant
  • Access point monitoring
  • Reliability
  • Reliable and Responsible
  • Customer Service
  • Ground Patrol
  • Legible report writing
  • Active Listening
  • Security camera monitoring

Languages

English
Advanced (C1)
Tonga
Advanced (C1)
Leya
Bilingual or Proficient (C2)

Timeline

CCTV Operator

Young Phiroz General Dealer
03.2023 - 06.2024

Sales Associate

Young Phiroz General Dealer
09.2022 - 03.2023

Secondary Certificate -

Mukuni Secondary School

Bachelor Of Science In Secondary Teaching -

Supershine University
Anna Siamalambo