ANNASTASIA CHILONGA
Lusaka
Summary
I have extensive experience in various roles, including operations management, market analysis, administrative support, and sales consultancy. Skilled in optimizing business processes, conducting market research, managing administrative functions, and driving sales growth. Adept at strategic planning, team leadership, and delivering data-driven solutions to enhance organizational performance. My adaptability, strong communication and problem-solving abilities and results-driven approach enable me to effectively contribute to the growth and efficiency of any team I join. I am dedicated to applying my knowledge and expertise to achieve professional excellence in a reputable fast-paced environment.
Overview
12
12
years of professional experience
Work History
Operations Manager
Anachi Consulting Agency
09.2020 - 12.2024
- Developed and executed strategic plans to drive business growth, improve efficiency, and reduce costs.
- Led and managed cross-functional teams to achieve operational goals
- Carried out regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Evaluated operational data to inform business decisions.
- Built and maintained relationships with clients, partners, stakeholders and vendors, resulting in better pricing and improved service quality.
- Oversaw budgets effectively, consistently delivering projects on-time and within financial constraints.
- Analyzed data trends to identify potential stoppage in operations workflow, implementing strategies to mitigate risks accordingly.
Marketing Analyst
Four Seasons Resort Seychelles
03.2018 - 12.2018
- Conducted market research to identify trends, customer preferences, and competitor activities in the luxury hospitality industry.
- Assisted in developing targeted promotional campaigns across digital and traditional channels.
- Worked with cross-functional teams to optimize pricing, occupancy, and guest engagement.
- Leveraged data analytics tools to track campaign performance and generate actionable insights.
- Crafted regular reports and presentations for senior management to support decision-making.
- Participated in compelling marketing content to enhance customer interaction and retention.
Administrative Assistant
Abu Dhabi National Hotel Campus
03.2015 - 04.2016
- Provided administrative support to senior management and department heads, ensuring smooth daily operations.
- Controlled schedules, and coordinated meetings.
- Drafted, proofread, and organized correspondence, reports, and presentations.
- Maintained filing systems, records, and databases to ensure efficient information retrieval.
- Collaborated with HR functions, including onboarding, employee records management, and event coordination.
- Responded to inquiries, managed office supplies, and coordinated internal communication.
- Answered multi-line phone system, routed calls, delivering messages to staff and greeting visitors.
Sales Consultant
Prudential Life Assurance Zambia
01.2013 - 11.2014
- Generated new business leads and cultivated existing relationships to drive sales growth
- Conducted needs analysis and presented tailored insurance solutions to clients
- Facilitated sales strategies to meet and exceed targets
- Built and maintained relationships with clients, brokers, and internal stakeholders
- Provided exceptional customer service, addressing queries and resolving concerns e.g checked insurance claims to solidify trust and safeguard reputation
- Identified and mitigated risks, ensuring compliance with regulatory requirements
- Collaborated with cross-functional teams to enhance sales performance
Education
Graduate Certificate -
The University of Zambia
Lusaka, Zambia12-2016
Full Grade 12 Certificate -
Wusakile High School
01.2012
Skills
- Leadership and team management
- Budgeting and financial oversight
- Operations management
- Sales strategy and customer relationship management
- Market research and data analysis
- Communication and interpersonal skills
- Problem-solving and decision-making
References
Available upon request.
Languages
English, Bemba, Nyanja
Native language
Timeline
Operations Manager
Anachi Consulting Agency
09.2020 - 12.2024
Marketing Analyst
Four Seasons Resort Seychelles
03.2018 - 12.2018
Administrative Assistant
Abu Dhabi National Hotel Campus
03.2015 - 04.2016
Sales Consultant
Prudential Life Assurance Zambia
01.2013 - 11.2014
Full Grade 12 Certificate -
Wusakile High School
Graduate Certificate -
The University of Zambia
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