ANNASTASIA ZIWA
Lusaka,Zambia
Summary
Results-driven individual with experience in critical thinking and decision making within healthcare and retail environments. Adept at managing complex cases and providing personalized client consultations. Prepared to leverage skills to enhance customer experiences and drive sales performance.
Overview
3
3
years of professional experience
Work history
Sales executive
Blissful Bond Bridal
Lusaka, Zambia
2025.11 - Current
- Boosted sales through tailored product recommendations and effective upselling techniques.
- Provided exceptional customer service by addressing client queries promptly and ensuring satisfaction.
- Guided clients in selecting bridal gowns, evening dresses, and accessories to enhance their shopping experience.
- Conducted fittings and offered styling suggestions.
- Maintained organised inventory and visually appealing merchandise displays.
- Handled payments and ensured accuracy of customer deposits.
- Coordinated alteration services and fitting appointments.
- Ensured boutique cleanliness and professional appearance.
Restaurant Manager & Cook
Lusaka, Lusaka, Zambia
2025.01 - 2025.03
- Managed daily restaurant operations, including staff scheduling, inventory control and customer service
- Oversaw daily cash handling and end of day reports
- Developed and implemented new menu specials, resulting in increased customer interest
- Ensured quality and consistency of food output during high volume periods
UTH University Teaching Hospital
Lusaka
2023.03 - 2024.12
- Documentation; maintaining accurate and comprehensive patient records
- Interprofessional collaboration; working with other healthcare professionals to provide comprehensive care
- Critical thinking; analyzing complex patient cases and developing effective treatment plans
- Communication; effectively communicating with patients, families and healthcare teams
Education
Diploma - Physiotherapy
Lusaka Apex Medical University (LAMU)
Lusaka 2014.01 -
Senior Level Certificate - undefined
Katete Girls Secondary School
Katete 2019.01 -
Junior Level Certificate - undefined
Kamulanga Primary School
Katete 2016.01 -
Skills
- Team player
- Decision making
- Passion for excellence
- Communication and Interpersonal Skills
- Inventory management
- Attention to detail
- High level of integrity
- Self-disciplined
- Customer Service and Client Consultation
- Keen listener
- Therapeutic exercise prescription
- Patient education and counseling
- Energetic and enthusiastic
- Sense of urgency and accuracy
- Documentation
- Interprofessional collaboration
- Critical thinking
- Fashion Styling & Product Knowledge
REFEREES
- Kaunda, C., Head of physiotherapy department, +260 977662031, UTH
- Cynthia, Physiotherapy department, +260 974303162, UTH
- Madam Gladys Mudenda, +260760634698
Timeline
Sales executive
Blissful Bond Bridal
2025.11 - Current
Restaurant Manager & Cook
2025.01 - 2025.03
UTH University Teaching Hospital
2023.03 - 2024.12
Senior Level Certificate - undefined
Katete Girls Secondary School
2019.01 -
Junior Level Certificate - undefined
Kamulanga Primary School
2016.01 -
Diploma - Physiotherapy
Lusaka Apex Medical University (LAMU)
2014.01 -