Annastazia Banda
Kabwe,Kabwe
Summary
PERSONAL STATEMENT
Looking for a place in an organization that offers good career advancement and an opportunity to maximize abilities in the field of the qualifications held, a trustworthy and flexible individual who can adapt to any changing work environment and can demonstrate initiative, ambitious and posse the drive to demand the best of myself in any given situation and position of responsibility. A hardworking and self-motivated individual with a passion to build a rewarding career in Public Administration and Human Resource Management. A member of the Zambia Institute of Human Resource and pride myself in maintaining high standards of service delivery. Long term plans are to major into major Human resource Development and/or Public administration responsibilities within functions of the firm and become a higher profile Director of Human resource someday.
Overview
12
12
years of professional experience
Work History
Assistant Human Resources officer/ Personal assistant, Executive Director
Mwachisompola Health Demonstration Zone, Ministry of Health
11.2013 - Current
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success
- Created promotional materials and provided insightful information to social media, websites and print media to educate public
- Defined company roles and responsibilities to establish and enhance processes
- Conducted top-tier media interviews, highlighting key messages of major developments and enhancing company reputation
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices
- Conducted check-ins with employees to assess workplace health and personnel engagement
- Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws
- Supported talent acquisition and allocation procedures by facilitating targeted recruitment campaigns
- Conducted job analysis, salary surveys and market analysis to deliver competitive compensation and benefits packages and therefore increasing employee retention by 10%
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments
- Built relationships with donors, government officials and other organizations to secure funding and support for organization
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment
- Exercised appropriate cost control to meet budget restrictions and maximize profitability
- Represented organization to local public by giving presentations and speeches and participating in community events
- Advocated for organization and company mission to raise awareness and support
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results
- Worked closely with organizational leadership and board of directors to guide operational strategy
- Drove strategic improvements to enhance operational and organizational efficiencies
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings
- Processed paperwork and hiring details for promotions and lateral position changes
- Coordinated employee placements and administrative details
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
- Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs
- Drafted and documented employee handbook and company policies to reduce compliance risks
- Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations
- Promoted employee engagement with organizational objectives during new employee orientations and industry conventions
- Conducted job analysis, salary surveys and market analysis to deliver competitive compensation and benefits packages
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties
Administrative Assistant
Provincial Health Office, Kabwe
12.2011 - 10.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Created and maintained databases to track and record customer data
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
- Transcribed and organized information to assist in preparing speeches and presentations and thereby enhancing efficiency by 50%
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates
- Surpassed team goals by partnering with colleagues to implement best practices and protocols
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
- Performed research to collect and record industry data
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Liaised between clients and vendors and maintained effective lines of communication
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Volunteered to help with special projects of varying degrees of complexity
- Established administrative work procedures to track staff's daily tasks
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Managed department budgets and generated financial reports for management review
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services
- Drafted correspondence and other documents for CEO and department heads in company's voice
- Processed customer orders accurately and within agreed timeframes to meet service standards
- Developed strategies to streamline and improve office procedures
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Assisted development and implementation of new administrative procedures
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Assisted coworkers and staff members with special tasks on daily basis
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Managed filing system, entered data and completed other clerical tasks
Education
Bachelor of Arts - Public Administration
University of Africa
Lusaka, Zambia11.2022
MBA - Human Resources Management
University of Zambia
Lusaka Zambia05.2024
Diploma - Public Administration
National Institute of Public Administration, NIPA), Lusaka
Lusaka09.2017
Skills
- SKILLS AND PERSONAL ATTRIBUTES
- Analytical skills- posses ability to analyze tasks to ascertain maximum Adherence to plans and attainment of targeted objectives for organization
- Oral Communication – proficiency in English, well spoken professional with Ability to persuade in both positive and negative situations, responds well and Participates highly in management and departmental meetings, excellent oral And written
- Computer literacy – proficient computer skills in all MS office applications
- Including Word, Excel, PowerPoint and Access
- Proven analytical skills –adapts at handling steadily increasing levels of Responsibility
- Possesses good time management skills –prioritize work to meet goals or Deadlines
- Genuine proficiency in identifying problems and creating successful solutions as Well as relationship cultivation and team leadership
- Knowledge of Human resource systems
Accomplishments
- Name: Namakau K
- Sinkala (Mrs.) – Senior Consultant Management
- Studies(OPD)
- Address: National Institute of Public Administration (NIPA)Dushambe Road
- P.O Box 31990
- Lusaka
- Cell Phone: 0979-510279 Name: Beatrice C.Kafulubiti (Dr.)-Clinical Care Specialist
- Address: Central Provincial Medical Office
- P.O Box 80686
- Kabwe
- Cell Phone: 0977-862368 Name: Ephraim Mpelo (Mr.) – Senior Human Resource Management Officer
- Address: Mwachisompola Health Demonstration Zone
- P.O Box 37595
- Lusaka
- Cell Phone: 0979-387437
Timeline
Assistant Human Resources officer/ Personal assistant, Executive Director
Mwachisompola Health Demonstration Zone, Ministry of Health
11.2013 - Current
Administrative Assistant
Provincial Health Office, Kabwe
12.2011 - 10.2013
Bachelor of Arts - Public Administration
University of Africa
MBA - Human Resources Management
University of Zambia
Diploma - Public Administration
National Institute of Public Administration, NIPA), Lusaka
Similar Profiles
Leukanji NanyangweLeukanji Nanyangwe
Student Medical Doctor at Mwachisompola Health Demonstration ZoneStudent Medical Doctor at Mwachisompola Health Demonstration Zone
Erin BonertzErin Bonertz
Registered Nurse at Valleyview Health Centre (Alberta Health Services-North Zone)Registered Nurse at Valleyview Health Centre (Alberta Health Services-North Zone)
Abhisheka MoothoosamyAbhisheka Moothoosamy
Dental Public & Primary Health Specialist at Oral Health Services, Health Care Agency, Ministry of HealthDental Public & Primary Health Specialist at Oral Health Services, Health Care Agency, Ministry of Health