Annie Samara Banda
Lusaka
Summary
Strategic financial and operational strategist with a proven track record of driving revenue growth and operational excellence within the financial services sector. Expert in translating high-level financial strategy into actionable results while maintaining credit risk standards and portfolio quality. Demonstrated success in leading cross-functional teams, optimizing branch performance, and architecting training frameworks that bridge the gap between financial targets and staff execution.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Learning Specialist
Unifi Credit
Lusaka
09.2025 - Current
- Develop finance and sales training programs to achieve business performance targets.
- Conduct assessments of operational gaps and portfolio performance to inform training interventions.
- Act as a strategic partner to senior management through coaching initiatives enhancing productivity and accountability.
- Monitor post-training ROI using performance metrics to establish a clear link between learning and outcomes.
Branch Manager
Unifi Credit Zambia
Lusaka
01.2025 - 09.2025
- Managed full P&L for branch operations, overseeing credit approvals and collections.
- Led branch team to consistently surpass monthly revenue and activation goals.
- Orchestrated corrective action plans to address arrears and repayment trends.
- Enforced internal controls and lending policies, achieving 100% regulatory compliance.
Loan Consultant
Unifi Credit Zambia
Lusaka
06.2023 - 01.2025
- Assisted clients in understanding loan options and eligibility criteria.
- Evaluated loan applications for accuracy and completeness.
- Provided guidance on documentation requirements for loan approval.
- Maintained accurate records of client interactions and transactions.
- Educated clients on financial literacy and responsible borrowing practices.
- Conducted follow-ups with clients to address inquiries and concerns.
Call Center Representative
Unifi Credit Zambia
Lusaka
01.2021 - 06.2023
- Managed customer inquiries through multiple communication channels effectively.
- Resolved issues promptly, ensuring customer satisfaction during interactions.
- Provided accurate information about products and services to callers.
- Documented customer interactions in the CRM system for future reference.
- Assisted in training new representatives on call handling procedures.
Fuel Station Manager
Mount Meru Petroleum
Lusaka
02.2019 - 01.2020
- Supervised staff, providing training and support for customer service excellence.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Conducted regular staff meetings to improve communication and team performance.
- Resolved customer complaints promptly, maintaining a positive service environment.
- Managed scheduling, training and inventory control.
- Facilitated streamlined purchasing and resource availability through monitoring and oversight of company inventory.
Education
Master of Arts - Development Studies
University of Lusaka
Lusaka01-2025
Bachelor of Science - Banking And Finance
University of Lusaka
Lusaka 01-2020
Skills
- Performance metrics
- Training assessments
- Coaching initiatives
- Operational analysis
- Customer relationship management
- Soft skills training
- Needs analysis
- Learning management systems
- Coaching and mentoring
- Financial literacy education
Certification
Behavioral Science in Public Policy, Sustainable Development Goals, and the Law.
Timeline
Learning Specialist
Unifi Credit
09.2025 - Current
Branch Manager
Unifi Credit Zambia
01.2025 - 09.2025
Loan Consultant
Unifi Credit Zambia
06.2023 - 01.2025
Call Center Representative
Unifi Credit Zambia
01.2021 - 06.2023
Fuel Station Manager
Mount Meru Petroleum
02.2019 - 01.2020
Master of Arts - Development Studies
University of Lusaka
Bachelor of Science - Banking And Finance
University of Lusaka