ARTHUR MWIYA
Kaunda Square
Summary
Graduate with a solid foundation in human resources and marketing. Strong communication and time management skills enhance interactions with diverse cultures. Focused on developing strategies that improve brand positioning and operational efficiency.
Overview
5
5
Languages
1
1
Certification
14
14
years of professional experience
Work History
Human Resource Manager
TECHNICAL CENTRE FOR CLIMATE CHANGE AND AGRICULTURE DEVELOPMENT
01.2025 - Current
- Interview, hire and train new employees.
- Updating data records
- Sequencing data records
- Identifying and recording deficiencies
- Appreciating standard static data record requirements
- Obtaining additional static data
- Remediating deficient static data records
- Archiving data records as per the archiving procedure
- Management of the inbound customers' requirements
- Support to Branch front line operations
- Produce weekly reports
- Developed recruitment strategies to attract top talent for climate change initiatives.
Regional Marketing Officer
GS CASH ADVANCE
01.2019 - Current
- Maintain and provide strength to company's brand position in assigned regional marketing area.
- Head development and execution process of ethnic and other main focused marketing plans to reach vital customer segments.
- Interact with marketing leads to develop and supervise regional marketing budget.
- Present inputs to Product Marketing to define, maintain and validate apt product alternatives and configurations.
- Involve actively in regional Marketing Operating subcommittee and committee.
- Identify specific regional marketing goals and objectives.
- Develop execution plan and manage field team by implementing plan.
- Stimulate developing and sanction of quotations and commercial proposals to guarantee product gross margins meet business needs.
- Recommend strategies to integrate into local regional marketing plans.
- Analyze and supervise local competition.
- Evaluate productiveness and marketing initiatives.
- Participate and assist Marketing Director to direct developing creative strategies and media execution.
- Support Marketing director to manage crisis management and local media relations.
- Building positive relationships with customers.
- Assisting with generating new business.
- Identifying opportunities for greater profits.
- Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
- Meet with applicants to obtain information for loan applications and to answer questions about the process.
- Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
- Handle customer complaints and take appropriate action to resolve them.
- Interview, hire and train new employees.
Customer Service
ATLASMARA BANK
06.2016 - Current
- Answer calls professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigations.
- Work hand in hand with the marketing department by supporting them in marketing the services and products of the company.
- Reviewing existing static data records.
- Updating data records.
- Sequencing data records.
- Identifying and recording deficiencies.
- Appreciating standard static data record requirements.
- Obtaining additional static data.
- Remediating deficient static data records.
- Archiving data records as per the archiving procedure.
- Management of the inbound customers' requirements.
- Support to Branch front line operations.
- Produce weekly reports for Branch manager.
Admin Assistant
LUKANGA WATER AND SEWERAGE COMPANY
01.2014 - Current
- Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
- Providing real-time scheduling support by booking appointments and preventing conflicts.
- Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.
- Screening phone calls and routing callers to the appropriate party.
- Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.
- Greet and assist visitors.
- Maintain polite and professional communication via phone, e-mail, and mail.
- Anticipate the needs of others in order to ensure their seamless and positive experience.
- Disciplinary Management: Ensure compliance of Disciplinary code in order to maintain discipline in the organization.
- Management-Union Relationship: Manage Union-Management Relationship to ensure industrial harmony.
- HR Business Partnership: Provides day-to-day performance management guidance to line management (e.g., coaching, counselling, career development, disciplinary actions). Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
NGUNGU YOUTH RESOURCE CENTER
07.2012 - Current
Education
Aquiring Post Graduate Diploma - Marketing
Zambia Institute of Marketing
01-2025
Bachelor Degree - Human Resource Management
Mulungushi University
01-2016
General certificate of Education (GCE) -
Bwacha High School
01-2002
Skills
- Excellent communication skills
- Confidence in dealing with the public
- Good decision making skills
- Ability to work independently
- Ability to work as a team
- Able to work with minimum supervision
- Time management
- Manage workload
- Report writing skills
- Hardworking
- Able to work to tight deadlines
- Able to work under pressure
- Goal oriented
- IT skills
- Self-motivation
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Firefox
- Labor relations
- Team building
- Data management
- Employee training
- Performance evaluation
- Recruitment strategies
- Compliance administration
- Customer relationship management
- Organizational development
- Resource allocation
- Marketing strategy development
- Budget management
- Team leadership
- Crisis management
- Effective communication
- Problem solving
- Benefits administration
- Employee retention
- Dispute mediation
- Company organization
- Employee morale management
- HR guidance
- Workforce improvements
- Recruitment and hiring
- Compensation and benefits
- Payroll administration
- HR leadership
- Microsoft office and docusign
- Orientation preparation
- HR analytics
- Exit interviews
- Benefits programs
- Policy making and enforcement
- Labor law compliance
- Training development
- Recruitment
- Recruitment oversight
- Staff compensation
- Staffing and recruiting professional
- Employee onboarding
- Employee engagement
- Employee support
- Employee relations
- Internal communications
- Training and mentoring
- Training programs
- Performance assessment
- Benefits and compensation management
- Succession planning
- System development
- Job analysis
- Payroll coordination
- Background checks
- Risk management
- HRIS management
- Talent acquisition
- Onboarding and orientation
- Union relations
- Records management
- Grievance handling and redressal
- New employee orientation
- Diversity and inclusion
- Recruitment and selection
- Workforce planning
- Employee handbook development
- Contract negotiation
- Employment law
- Labor negotiations
- Personnel information systems
- Policy enforcement
- Leadership development
- Legal compliance
- Online position posting
- Human resources operations
- Staffing optimization
- Staff management
Volunteer Placements
St Joseph Ngungu parish, Kabwe, Chairperson for adult youth and chairperson for St Peters organization, 01/01/10, 01/01/18, Provided support during various fundraising activities., Assisted at events and gatherings including providing suggestions to help meet fundraising targets.
Professional Referees
- MR. KELVIN CHITALA, Director, Technical Center for Climate Change and Agricultural Development, +260977463518, kelvinchitala@gmail.com
- MS HARRIET HALUMBA, Regional Manager, G S Cash Advance, +260975033191, Harriet@Gscashadvance.Co.Zm
- MRS CHUSHI VICTORIA, Human Resource Manager, Lukanga Water and Sewerage Company, +260977891427, victoria.chushi@yahoo.com
- MISS MWANSA NELLY, Branch Manager, Atlasmara Kabwe Bank, +260977836262, nellymwansa@bancabc.Com
Personal Information
Date of Birth: 01/05/89
Hobbies and Interests
- Playing chess
- Playing and watching football
- Internet surfing
- Listening to music
- Reading inspirational books
- Volunteer works
- Taking bush walks
Attributes
- Effective Communication Skills: Articulate communicator with an appreciation for the different communication styles required when working with team members or customers.
- Honest and Reliable: Strong morals and ethics ensuring honesty, reliability and ability to responsibly undertake tasks.
- Flexible: Understanding of the need for flexibility in order to support last-minute demands and changes. Comfortable with changing environments and situations, ensuring ability to remain flexible and adaptable at all times.
- Time Management: Dedication to effective prioritization and management of time by allocating tasks and recording activities in diaries and daily to-do lists.
Certification
- ZIHRM Practicing licence
- ZQA Certification
Languages
English
Proficient (C2)
C2
Bemba
Proficient (C2)
C2
Nyanja (chewa)
Proficient (C2)
C2
Lozi
Advanced (C1)
C1
Tonga
Upper Intermediate (B2)
B2
Timeline
Human Resource Manager
TECHNICAL CENTRE FOR CLIMATE CHANGE AND AGRICULTURE DEVELOPMENT
01.2025 - Current
Regional Marketing Officer
GS CASH ADVANCE
01.2019 - Current
Customer Service
ATLASMARA BANK
06.2016 - Current
Admin Assistant
LUKANGA WATER AND SEWERAGE COMPANY
01.2014 - Current
NGUNGU YOUTH RESOURCE CENTER
07.2012 - Current
Aquiring Post Graduate Diploma - Marketing
Zambia Institute of Marketing
Bachelor Degree - Human Resource Management
Mulungushi University
General certificate of Education (GCE) -
Bwacha High School