ASHISH DAWANI

Dynamic IT Manager with extensive experience in digital transformation and cybersecurity at Tradekings Home Care Ltd. Spearheaded initiatives that enhanced manufacturing efficiencies, achieving 98% accuracy in warranty claims. Skilled in team mentoring and SLA management, driving innovation and operational excellence in fast-paced environments.

• Mr. Saurabh Saini, Managing Director, R.A. Consulting Services (Z) Ltd., +260 975909211, saurabh@racsafrica.com
• Mr. Arjun Singh Chauhan, Technical Sales Executive, R.A. Consulting Services (Z) Ltd., +91 7566193926, arjunsinghc06@gmail.com

• ITIL V4 Foundation
• AWS Certified Cloud Practitioner
• Azure Fundamentals
• Arista Technical Accreditation: Data Center & Cognitive Campus
• Oracle E-Business Suite R12.1: Projects Solution Engineer Specialist
• Cisco: Small Business Technical Overview
• SUSE: Technical Sales Specialist

• Airtel 5G Project, Directed the racking, cabling, and installation of servers across primary sites in Lusaka and Kitwe.
• ZESCO Oracle Infrastructure, Led critical hardware maintenance and installations for the Zambia Electricity Supply Corporation.
• Pan-Zambia Maintenance, Managed multi-year ICT maintenance contracts for NAPSA, Airtel Africa, and the Electoral Commission of Zambia (ECZ).

• IT Manager, 04/01/26, Present, Tradekings Home Care Ltd, Zambia, Overseeing the plant's network infrastructure and ensuring digital security protocols are in place to protect manufacturing data and corporate communications., Supporting technical departments by integrating IT solutions for down-time analysis, history card updates, and reporting machine performance to senior management., Collaborating with production and maintenance teams to implement digital systems that improve manufacturing efficiencies and maximize cost-effectiveness., Developing and maintaining automated shift logs and performance reports to help management identify deviations from quality and safety standards., Supervising IT support staff and coordinating with other department heads (Production, Maintenance, and QA) to ensure 24-hour operational cover if required.
• Manager – Workshop Operations Manager, 01/01/21, 12/31/22, R.A. Consulting Services (Z) Ltd, Lusaka, Orchestrated large-scale IT projects, including server provisioning, network expansions, and cloud migrations., Managing the end-to-end warranty lifecycle in strict accordance with HP/HPE service manuals and regulatory requirements to ensure 100% claim recovery., Overseeing the verification, processing, and documentation of thousands of annual claims, achieving high accuracy rates (e.g., 98%+) to minimize fraudulent submissions and expenses., Preparing the workshop for periodic OEM audits by maintaining detailed records of repair orders, failed part disposals, and technical certifications., Streamlining workshop workflows to reduce 'turnaround time' (TAT) for repairs, often using digital tracking systems to monitor work-in-progress., Managing stock levels for genuine HP/HPE spare parts, ensuring necessary components are ordered just-in-time to meet Service Level Agreements (SLAs)., Implementing spot-check procedures for completed repairs to minimize 'comebacks' (repeat issues) and ensure all diagnostics and firmware updates are current., Leading a team of certified technicians, overseeing their professional development and ensuring all staff are trained on the latest HP/HPE diagnostic tools and proprietary service platforms., Serving as the primary point of contact for complex technical issues or high-priority enterprise accounts, resolving conflicts to maintain high Customer Satisfaction (CSAT) scores., Preparing monthly performance reports for senior leadership, highlighting key metrics such as claim volume, resolution rates, and warranty expenses., Conducted root cause analyses to diagnose complex issues, preventing downtime and enhancing system reliability., Acted as Subject Matter Expert in operating systems, collaborating with developers on innovative business solutions.