ASHRAF ILYAS SALEH
MASERU
Summary
Dedicated Shop Manager with proven abilities in customer service, team leadership, and operational management. Consistently achieved production goals through effective communication and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shop Manager
Tesepo Ea Sechaba
Maseru
05.2024 - Current
- Handled customer inquiries and resolved issues promptly and effectively.
- Coordinated with suppliers to ensure timely delivery of products and materials.
- Monitored staff performance and provided feedback and guidance as necessary.
- Resolved customer complaints promptly and professionally.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Maintained high standards of customer service throughout the store.
- Guided team to consistently achieve daily, weekly and monthly production goals.
Education
High School Diploma -
SMP High School
Mangrol03-2013
Skills
- Customer service
- Inventory management
- Team leadership
- Customer relationship management
- Performance monitoring
- Time management
- Point of sale systems
- Employee management
- Supervision and training
- Relationship building
Languages
Gujarati
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Arabic
Elementary (A2)
A2
English
Upper Intermediate (B2)
B2
Certification
Tally Erp 9
Timeline
Shop Manager
Tesepo Ea Sechaba
05.2024 - Current
High School Diploma -
SMP High School