AUBREY MEMBE
WOODLANDS
Summary
Seasoned BSS Maintenance/Commissioning Engineer with a proven track record at CELTEL, ZAIN, and now AIRTEL, showcasing expertise in equipment testing and exceptional client communication. Leveraged controls systems and system walk-down checklists to enhance telecom operations, achieving significant improvements in system reliability and customer satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
BSS Maintenance/Commissioning Engineer
CELTEL, ZAIN , AIRTEL,NOKIA,GNM and LTS
Kabwe, Zambia
01.2004 - 12.2024
- Utilized specialized tools and test instruments for diagnostic purposes.
- Ensured compliance with safety regulations throughout the duration of projects.
- Managed and directed construction, operations or maintenance activities at project site.
- Visited job sites to coordinate commissioning, evaluate systems and witness equipment start-up and testing.
- Trained personnel on the operation of newly commissioned systems or equipment.
- Configured hardware, software, and network components to meet customer requirements.
- Collaborated with management teams to develop cost-effective solutions that meet customer needs.
- Conducted regular maintenance of telecom systems including upgrades and repairs.
- Monitored system performance and identified potential issues or areas of improvement.
- Connected wires and cables to terminals and completed necessary paperwork for each work order.
- Coordinated hardware and software installations.
- Troubleshot complex technical issues with telecom equipment in the field.
- Performed diagnostics tests using specialized tools such as multimeters, signal level meters, and oscilloscopes.
- Identified opportunities for automation within existing processes related to telecom operations.
- Reviewed project drawings to perform installation activities according to specifications.
- Monitored and replenished telecommunications equipment inventory for facilities and networks.
Telecom Technician
AMIRAN Telecoms
01.2004 - 04.2004
- Company Overview: A mobile two ways Radio and PABX switching equipment supplier installer and repairer
- A mobile two ways Radio and PABX switching equipment supplier installer and repairer
- Troubleshot technical issues related to voice and data networks.
- Measured, cut, spliced and installed wires and cables.
- Logged service calls and closed work orders by recording issues resolved and services provided.
- Analyzed root cause of outages in order to develop strategies for preventing similar incidents in future.
- Briefed customers on equipment, usage, and product specification.
- Provided technical support and training to users on telecommunications equipment and software.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Programmed and maintained PBX systems for efficient call routing and handling.
- Developed test plans for evaluating new technologies prior to deployment.
- Set up new user accounts in the system with appropriate access levels.
- Evaluated information provided and worked with customers to provide best possible solutions.
- Created detailed documentation of all installed telecom components.
- Ran wires between components and to outside cable systems.
- Evaluated new telecommunications technology and made recommendations for system improvements.
- Read and interpreted technical documentation in order to accurately configure equipment.
- Managed project timelines and budgets for telecommunications installations and upgrades.
- Provided customer support regarding installation or repair of telecom services.
Networking Technician
Micro Link Technologies
01.2003 - 01.2004
- Company Overview: An ISP provider in Zambia
- An ISP provider in Zambia
- Performed system backups and restores as required.
- Oversaw daily performance of computer systems.
- Evaluated software or hardware to recommend improvements or upgrades.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Assisted with server virtualization projects using VMware ESXi or Hyper-V technologies.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Assisted with the deployment of new applications and updates to existing applications.
- Provided recommendations on hardware purchases based on customer requirements.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
- Participated in team meetings to discuss project status updates.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Notified internal and external customers of impending changes and agreed outages to prevent unexpected service disruptions.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Configured routers, switches and wireless access points for LANs and WANs.
- Provided technical support to users via telephone or remote access.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Collected, analyzed and reported on data for use in operational planning.
- Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Responded quickly to emergency situations involving outages or data loss scenarios.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Completed routine maintenance and repair.
- Responded to or escalated tickets based on severity and internal policies governing responses.
Installation Telecom Technician
ZTE (Zhongxing Telecommunication)
01.2001 - 01.2002
- Company Overview: A Chinese Telecom manufacturer, Supplier and installer
- A Chinese Telecom manufacturer, Supplier and installer
- Conducted regular maintenance checks on installed systems to ensure optimal performance.
- Resolved customer complaints regarding network connections or services provided by the company.
- Tested and evaluated existing networks to identify any issues with performance or reliability.
- Maintained up-to-date knowledge of networking technology trends and best practices.
- Recommended design modifications to eliminate machine or system malfunctions.
- Carried out preventive maintenance tasks such as patching cables or replacing faulty components.
- Assisted in the development of installation plans for new networks and systems.
- Created detailed documentation about installed systems, including diagrams, schematics and notes on configurations used.
- Organized projects by delegating tasks to appropriate personnel and overseeing quality control duties.
- Conducted finite element analysis (FEA) to predict the behavior of components under various conditions.
- Ensured compliance with company policies related to IT security procedures.
- Monitored the performance of mechanical systems in the field and made recommendations for enhancements.
- Recommended use of utility or energy services to minimize carbon footprints.
Education
Certificate - Cyber Security
Network Walks institute of South Africa
Certificate - ENCOR computer networks Specialist
Network Walks institute of South Africa
Certificate - WCDMA RNC Training
Huawei University
Certificate - GSM RBS and Minilink Maintenance
Ericsson Competence Solutions Group South Africa
Certificates - SBS, PCM, BSS installation, Digital Radio and SRAL operations
Siemens Networks RSA
Certificate - Satellite Training Course
MarPless
Certificate - ZXJ10 Training course in digital switching
Zamtel Staff training college ZTE Zambia
Certificate - Telecoms and Electronics Engineering
City and Guilds of London institute
School Certificate - Grade 12
Matero Boys Secondary School
Skills
- Equipment testing
- Controls systems
- System walk-down checklists
- Client communication
- Safety review
- 5G network deployment
- Cisco 2900 switches
- Carrier circuits
- Electrical equipment
- Network engineering
- Internet of things integration
- Analytical problem solving
- Quality assurance testing
- Network deployment planning
- Adaptability to change
- Satellite communications expertise
- VoIP implementation
- 4G LTE experience
Significantaccomplishments
- Participated in tower surveys construction and acceptance and commissioning projects for Airtel.
- Managed to grow Celtel to Zain and now Airtel which became Zambia’s leading GSM provider by meeting roll out commission and maintenance targets, greatly reducing company OPEX.
- Participated in the initial installation of Cell Z and subsequently the commissioning of the first cellular signal in Chipata and Lamya House, IN networks and 16 Digital exchanges in Eastern, Copperbelt, Lusaka and Southern province.
- Participated in the installation of solar project on Zamtel Eastern province route and Transmission with Harris communication on the same route.
- Installed MUXs on the southern route for Zamtel with ZTE and 5000 series Digital Microwave Radios with NEC.
- Cited by superior as hardworking and got promoted to regional engineer central.
- Participated in setting up a telecom network at Millennium Village which housed delegates to the OAU to AU summit.
Dateofavailability
Immediately
References
- Mr. Nyambe Kapui, Team Leader, Airtel Zambia, Kabwe Branch, +260978980630
- Mr. Eliot Kabalo, Project Manager, ZICTA, 211614399
- Mr. Zhang Lianbao, Project Manager, ZTE Corporation, 211290954
Professionalobjectives
Organised, Detail-minded, person with excellent Technical skills. Qualified for a Telecom and Electronic Engineering Job. Possess Computer Programing Skills in Excel, MS Word, Windows NT, XP and 7
Personal Information
- Health Status: Excellent
- Marital Status: Married
Accomplishments
Managed to improve SLA,New sites Rollout and network availability to 99% . i was recognised by the company for this achievement
Certification
- Member of Eiz
Timeline
BSS Maintenance/Commissioning Engineer
CELTEL, ZAIN , AIRTEL,NOKIA,GNM and LTS
01.2004 - 12.2024
Telecom Technician
AMIRAN Telecoms
01.2004 - 04.2004
Networking Technician
Micro Link Technologies
01.2003 - 01.2004
Installation Telecom Technician
ZTE (Zhongxing Telecommunication)
01.2001 - 01.2002
Certificate - Cyber Security
Network Walks institute of South Africa
Certificate - ENCOR computer networks Specialist
Network Walks institute of South Africa
Certificate - WCDMA RNC Training
Huawei University
Certificate - GSM RBS and Minilink Maintenance
Ericsson Competence Solutions Group South Africa
Certificates - SBS, PCM, BSS installation, Digital Radio and SRAL operations
Siemens Networks RSA
Certificate - Satellite Training Course
MarPless
Certificate - ZXJ10 Training course in digital switching
Zamtel Staff training college ZTE Zambia
Certificate - Telecoms and Electronics Engineering
City and Guilds of London institute
School Certificate - Grade 12
Matero Boys Secondary School
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