Aubrey Mumbi Mulenga
Mongu ,Zambia
Summary
Organized and dependable health care assistant successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Supportive health care assistant with extensive experience working in healthcare services to ensure a health and safe environment for patients. Experience providing compassionate care, demonstrated ability to provide emotional support to patients and families.
Overview
12
12
years of professional experience
Work History
Health Care Assistant (volunteer)
Lewanika General Hospital (Dementia/Alzheimer Unit)
09.2022 - Current
- Improved patient satisfaction by providing compassionate and attentive care .
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team and assisted nursing staff in maintaining safe environment .
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, toileting assistance, patient hygiene, changed linens in rooms, clean, physical comfort, feeding, mobility while observing and reporting specific changes.
- Collaborated with healthcare professionals to develop individualized care plans tailored to each patient''s specific needs.
- Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
Sales Coordinator
Nkhosi Breweries
05.2015 - 07.2022
- Responsible for clientele building
- Customer service delivery (ensuring customer satisfaction)
- Submission for weekly sales reports
- Meeting sales target
- Coordinating regional sales
Sales Representative
Nkhosi Breweries
01.2012 - 04.2015
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
CPR AED And First Aid Certificate
01.2024
Diploma in Nursing And Patient Care
01.2024
Skills
- Dementia and Alzheimer patient care
- Personal care assistant (aged care)
- CPR,AED and First aid
- Infection control
- Fluids and Nutrition
- Can work efficiently under pressure
- Team work ability to work collaboratively
- Good written and verbal communication skills
- Building rapport with residents,staff and visitors
- Empathy and well composed
- Attention to detail and Quick learner
Accomplishments
Enhanced community engagement by organizing and leading outreach events.
Demonstrated commitment to quality improvement initiatives within the facility,contributing ideas for process enhancements that benefited both staff and patients.
References
Available upon request
Timeline
Health Care Assistant (volunteer) - Lewanika General Hospital (Dementia/Alzheimer Unit)
09.2022 - Current
Sales Coordinator - Nkhosi Breweries
05.2015 - 07.2022
Sales Representative - Nkhosi Breweries
01.2012 - 04.2015
Alison - , CPR AED And First Aid Certificate
Alison - , Diploma in Nursing And Patient Care
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