AUDREY NYANGU TEMBO
Kitwe
Summary
Summary
A responsible and adaptable professional committed to excellence, continuous learning, and growth. Demonstrates strong initiative in addressing challenges and delivering effective solutions. Eager to embrace diverse work environments, acquire new skills, and contribute meaningfully to organisational goals through dedication, innovation, and professional development.
Overview
18
18
years of professional experience
Work History
Operations & Business Development Manager
Sarcon Limited
06.2022 - Current
- Lead and motivate a team of operations and administrative professionals
- Provide guidance, coaching, and support to enhance team performance
- Foster a culture of collaboration, accountability, and continuous improvement
- Provide effective leadership to the team, fostering a positive and motivating work environment
- Set clear goals, expectations, and performance standards for the team members
- Mentor and develop team members, identifying training needs and providing guidance for their professional growth
- Foster teamwork, collaboration, and open communication within the branch
- Develop and implement strategic plans to achieve sales targets and drive business growth in the branch
- Identify new market opportunities, customer segments, and product diversification strategy
- Build and maintain strong relationships with key customers, purchasing officers, contractors, and industry influencers
- Monitor market trends, competitor activities, and customer feedback to recommend appropriate strategies
- Supervise administrative staff and coordinate office and manufacturing operations
- Oversee procurement, inventory management, and vendor relationships
- Manage office supplies, facilities, and equipment maintenance
- Handle correspondence, documentation and recordkeeping
- Streamline production processes to improve efficiency and reduce costs
- Ensure compliance with quality standards, safety regulations, and industry requirements
- Monitor production schedules, inventory levels, and order fulfilment
- Prepare and manage the budget, closely monitoring expenses, revenue, and profitability
- Analyze financial reports, identify areas for cost reduction, and implement strategies to improve economic performance
- Provide accurate sales forecasts and contribute to the overall financial planning of the company
- Contribute to the development and implementation of strategic plans and objectives
- Identify opportunities for business growth, expansion and diversification
- Analyze market trends, customer feedback, and industry insights to inform decision-making.
- Successfully led a team of 36 employees, where I provided guidance and supervision in a circular economy type of business.
- Motivated the team and appraised them
- Diligently conducted daily safety talk by ensuring that all employees participated
- Organised Health and HIV talks with health personnel
- Fostered teamwork and open collaboration among all employee levels
- Developed and implemented sales strategic plans
- Planned and conducted plant and company visitations all around Zambia
- Identified new markets that resulted in growth and exceeding the annual targets
- Implemented a filing systems and communication channels that worked to the advantage of the Organisation
- Ensured that all production/refurbishing processes were adhered to and documented
- Advocated for quality products and implemented a quality checklist and process
- Developed policies and implemented, monitored, and always evaluated
- Timely prepared and presented budgets and capex
- Analysed all reports, requisitions, purchases, and all documents before circulation to clients or internally
- Developed annual plans, quarterly plans, monthly plans, and weekly plans
- Opportunities were developed and led to the growth of the company
- Represented the company in vital meetings, conferences, workshops, and expos locally and foreign.
- Represented the organisation internally and externally by being the lead contact
- Developed concept notes for funding and projects.
Membership & Business Development Specialist
Zambia Association of Manufacturers
07.2018 - 06.2022
- Ensure the effective development and implementation of robust membership growth and business development strategies to facilitate the attainment of the Association's mission and objectives.
- Re-engaged lapsed members in the Northern Region and secured their membership.
- Develop and maintain a system for identifying prospective new members, plan and prepare 'sales' literature, and conduct drives to increase ZAM's membership base.
- Analyse and interpret members' needs and recommend revisions in the work program accordingly, aiming to render increasingly improved service and assistance that will make membership more valuable to organisations.
- Design and coordinate member orientation programmes.
- Maintain an up-to-date Membership Database.
- Conduct regular visitations to current, new, and prospective members.
- Address telephone enquiries from members and potential members.
- Responsible for the identification of member needs and for the preparation of work programs designed to meet these needs.
- Motivate development partners and members to support, personally and financially, an aggressive membership and business development program.
- Engaging potential donors/funders.
- Development concept notes and proposals for membership development (e.g., training, research).
- Design and implementation of innovative approaches for revenue generation.
- Work with other departments to support the Chief Executive Officer in strengthening existing relationships and developing new relationships with partners.
- Timely preparation of departmental budget to facilitate organisational planning and decision-making.
- Liaises regularly with potential member organisations and member organisations to develop trust and promote networking among stakeholders.
- Ensure timely preparation of monthly/ quarterly departmental reports to generate decision-making information.
- Conducts effective development of departmental work plans to monitor and evaluate performance.
- Supervise effectively human, financial, and material resources in the Membership department to attain the Association's objectives.
- Organised the Local Content Conference and Mini Expo to support private sector growth by strengthening intra- and inter-sectorial linkages.
- Organised the Mining Local Content Conference and Mini Expo to support private sector growth through increased local content utilisation in the mining industry.
- Established partnerships with the Centre for Trade Policy and Development (CTPD) and Prospero Zambia (a UK-funded organisation) to support implementing activities under the Project.
- Established a partnership between AGS and Zambia Association of Manufacturers members.
- Managed the Northern Region's daily operations and membership at large.
- Initiated the local content campaign in the mining sector, where several meetings were held to strengthen the relationship and enhance the consumption of locally produced products and localised refurbishment business for selected components.
- Recruited suitable interns to assist in implementing the Project's activities.
- Doubled financial resources.
- Planned activities and ensure successful execution.
- Moderated conferences, workshops, and training.
- Planned seminars, conferences, workshops and training.
- Advocated on behalf of membered.
- Successfully participated in policy formulation and negotiations.
Chief Operation Officer
Perway Industries (Z) Ltd
08.2017 - 06.2018
- Lead employees to encourage maximum performance and dedication
- Write and submit reports to the CEO in all matters of importance
- Manage relationships with vendors
- Oversee daily operations of the company and the work of the executive
- Approve all local and foreign purchase Orders
- Final negotiates all prices
- Implement business strategies, plans, and procedures
- Work hand in hand with the CEO in fundraising ventures
- Follow up payments with the Chief Financial Officer/Director of Finance
- Participate in expansion activities such as investment and acquisition
- Represent the Organization at meetings, seminars, workshops, and many more
- Resolve conflicts
- Negotiate FPA's/Contracts and find new business
- Set goals for performance and growth
Secretary to the Managing Director
Perway Industries (Z) Ltd
01.2008 - 07.2017
- Daily Operations of the Organization
- Making appointments and maintaining the boss's diary.
- Taking minutes and typing them
- Sending/faxing Request for Quotes to suppliers, receiving quotations, attaching them to the RFQs, and forwarding them to the Sales and Marketing officer.
- Typing Letters, Memorandum, Facsimiles, Reports and Minutes.
- Sending and receiving fax documents
- Sending and receiving emails
- Answering phone calls and attending to clients.
- Filing documents and maintaining a filling system
- Retrieve files upon request
- Telesales
- Ensuring that goods are dispatched on/before the due date
- Maintaining petty cash
- Following up on quotations sent out until an order is received
- Doing all bank transactions, NAPSA, and ZRA payments
- Design adverts and choose the suitable media for them to be published
- Liaise with the mines/creditors for payments
- Updating the Managing Director on the new working progress
- Handling routine correspondence and confidential company business
- Running administration office MD
- Negotiated FPAs and orders and ensured deliveries were made within the agreed period.
- Maintained an excellent relationship with clients
- Ensured that operations were running smoothly
- Control all finances
- Maintained a strong team by supporting each department
Education
MSc - Trade Policy and Trade Law
Lund University
11.2024
Executive Masters Diploma - International Trade Policy and Trade Law
Lund University
11.2024
Executive Advanced Diploma - International Trade Policy and Trade Law
Lund University
11.2021
Bachelors of Business Administration - undefined
Information & Communication University
11.2019
Certificate - Personal Secretary & Office Management
Luanshya Technical and Business College
04.2013
Certificate - Secretarial & Office Management
Solwezi Trades
12.2007
Grade 12 Certificate - undefined
Ndeke High School
12.2005
Skills
- Team player
- Visionary
- Innovation
- Critical thinker
- Leadership
- Planning and organisation
- Self-starter
- Decision making
- Communication
- Control Budgets
- Root cause analysis
- Troubleshooting issues
- Strong leadership
- Preventive maintenance
- Planned maintenance
- Fast learner
- Responsible
- Able to work under pressure
- Punctual
- Reliable
- Solid grounded morals and ethics
- Computer competent
Personal Information
- Nrc No. NRC: 434264/67/1
- Date of Birth: 1987-05-13
- Nationality: Zambian
- Marital Status: Married
- Religion: Christian
Languages
- English
- Bemba
- Nyanja
Key Achievements
- Spearheaded the organisation of the Local Content Conference and Mini Expo, promoting private sector growth through strengthened intra- and inter-sectoral linkages. The event facilitated high-level dialogue among senior government officials, captains of industry, civil society leaders, and CEOs across diverse sectors.
- Led the Mining Local Content Conference and Mini Expo, advancing the utilisation of locally produced goods and services within the mining industry. The event brought together government executives, industry leaders, the United Nations, and corporate stakeholders to champion inclusive industrial development.
- Forged strategic partnerships with the Centre for Trade Policy and Development (CTPD) and Prospero Zambia (UK-funded) to support project implementation and private sector development initiatives.
- Established a collaborative framework between AGS and Zambia Association of Manufacturers members, facilitating joint inspections that yielded tangible business improvements and growth for multiple companies.
- Oversaw day-to-day operations and membership engagement for the Northern Region, ensuring efficient coordination and stakeholder satisfaction.
- Launched and championed a Local Content Campaign in the mining sector, fostering stronger industry relationships and promoting increased consumption of locally manufactured and refurbished components.
- Recruited and supervised a team of qualified interns to support project delivery and operational efficiency.
- Doubled the organisation’s financial resources through effective planning, mobilisation, and strategic execution of activities.
- Designed and executed departmental work plans, ensuring timely and successful completion of key programmes and events.
- Moderated numerous conferences, workshops, and training sessions, promoting active participation and productive dialogue.
- Planned and coordinated large-scale seminars, workshops, and training programmes to build industry capacity.
- Advocated for member interests in both public and private sector engagements, influencing key policy outcomes.
- Contributed to policy formulation and negotiations, strengthening the association’s role in national industrial development.
- Negotiated Framework Partnership Agreements (FPAs) and procurement contracts, ensuring on-time delivery and compliance with agreed terms.
- Maintained long-term client relationships through consistent communication, responsiveness, and service quality.
- Streamlined operational processes to maintain smooth business continuity and cross-departmental collaboration.
- Administered financial controls and ensured sound fiscal management in line with corporate goals.
- Cultivated a cohesive, high-performing team culture through mentorship, collaboration, and recognition of individual contributions.
References
Mr. Eugene Appel,
Chief Executive Officer,
Perway Industries Zambia Limited,
, Kitwe, Zambia, 0977791103
Mr. Chitundu Mporokoso,
Sarcon Limited/C&B Engineering Limited,
Kitwe, Zambia, 0975739129
Mrs. Chipego Zulu, Vice President,
Zambia Association of Manufacturers,
Lusaka, Zambia, 0760635093
Rev. Moses Mwanza,
Reformed Church in Zambia,
Kitwe, Zambia, 0977169460
Other Attributes
- Sober and of humble character
- Fast learner and good team player
- Responsible and able to work under pressure
- Punctual and reliable
- Solid grounded morals and ethics
- Computer competent (word, excel, publisher, express, outlook)
Hobbies
- Watching movies
- Reading
- Learning new things
- Singing
- Baking
- Running
Timeline
Operations & Business Development Manager
Sarcon Limited
06.2022 - Current
Membership & Business Development Specialist
Zambia Association of Manufacturers
07.2018 - 06.2022
Chief Operation Officer
Perway Industries (Z) Ltd
08.2017 - 06.2018
Secretary to the Managing Director
Perway Industries (Z) Ltd
01.2008 - 07.2017
Executive Masters Diploma - International Trade Policy and Trade Law
Lund University
Executive Advanced Diploma - International Trade Policy and Trade Law
Lund University
Bachelors of Business Administration - undefined
Information & Communication University
Certificate - Personal Secretary & Office Management
Luanshya Technical and Business College
Certificate - Secretarial & Office Management
Solwezi Trades
Grade 12 Certificate - undefined
Ndeke High School
MSc - Trade Policy and Trade Law
Lund University