Summary
Overview
Work History
Education
Skills
Timeline
Generic

Auleriano Justine John Ndhlovu

Dubai

Summary

Dynamic and dedicated professional with experience at Hadji Restaurant and Abdu Hostels, excelling in customer service and housekeeping. Proven ability to enhance guest satisfaction through attentive support and effective communication. Skilled in food and beverage handling, with a strong commitment to safety and regulatory compliance, ensuring a welcoming and clean environment.

Overview

2
2
years of professional experience

Work History

Housekeeping Aide

Abdu Hostels
02.2024 - 03.2025
  • Operated electronic backpack vacuums and floor sweepers.
  • Maintained clean, organized guest rooms and common areas.
  • Performed routine and deep cleaning, including mopping, dusting, and disinfecting.
  • Managed laundry and ensured timely linen availability.
  • Operated cleaning equipment safely and followed hygiene protocols.
  • Trained new staff for consistent cleaning standards.
  • Resolved guest issues promptly, boosting satisfaction.

Waiter's Assistant

Hadji Restaurant
01.2023 - 12.2023
  • Delivered food and beverages, ensuring guest satisfaction.
  • Maintained clean, hygienic dining areas and table settings.
  • Assisted with restocking, inventory, and smooth operations.
  • Learned menu items to guide and serve guests effectively.
  • Collaborated with kitchen staff and supported team training.
  • Ensured safety and professionalism during busy shifts.
  • Provided exceptional service during high-volume shifts, maintaining professional demeanor under pressure.

Education

General IELTS - English Speaking, Listening, Writting

British Council
Lusaka, Zambia
08.2023

College Certificate - House Keeping, Food Production, Environmental Health

37 & More Lusaka
Lusaka, Zambia
04.2022

Skills

  • Customer service & guest relations
  • Food & beverage handling (safe service, POS, cash handling)
  • Housekeeping & cleaning (laundry, bed making, sanitizing)
  • Time management & organization
  • Safety awareness & regulatory compliance
  • Communication, teamwork & adaptability

Timeline

Housekeeping Aide

Abdu Hostels
02.2024 - 03.2025

Waiter's Assistant

Hadji Restaurant
01.2023 - 12.2023

General IELTS - English Speaking, Listening, Writting

British Council

College Certificate - House Keeping, Food Production, Environmental Health

37 & More Lusaka
Auleriano Justine John Ndhlovu